From: Surya Prakash P S <support@freshservice.com>
Sent: Monday, March 18, 2024 2:29 PM
To: Rob Simmers <rob.simmers@flycastpartners.com>
Subject: Re: Move Workspace Ticket API bug - [#14272933]

 

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Hi Rob,

Greetings from the Freshservice Support. I hope you're doing fine!

My name is Surya Prakash, and I am your Technical account manager.

The issue has been resolved by our engineering team and the bug fix has been successfully deployed.

​Would you kindly verify if the issue still persists or inform me if it has been resolved?

Check your ticket status - https://support.freshservice.com/support/tickets/14272933

Surya Prakash P S (He/Him)

Product Specialist 

Freshservice Support

[support@freshservice.com]support@freshservice.com

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On Mon, 3 Jul, 2023 at 9:32 PM , Rob.simmers <rob.simmers@flycastpartners.com> wrote:

There is a bug in a new API endpoint for Freshservice for move_workspace.  When content is returned from a Ticket payload, there typically is a "ticket" (or "tickets")  container returned in Content.  However, when you execute the move_workspace method for Tickets, the "ticket" container is missing in the returned payload.   The documentation also shows that there should be a "ticket" container.  Tested Change, Problem and Release and they return proper content in respective containers.

Rob Simmers​ Director of Professional Services Flycast Partners, Inc Direct: 757-614-1088 Mobile: 804-441-4363 rob.simmers@flycastpartners.com FlycastPartners.com This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. If you are NOT the intended recipient and receive this communication, please delete this message and any attachments. Thank you.

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