Freshworks Email Service. Migration to Freshworks Email Service comes with enhanced security standards, prevents data handling by a third party, and also with a GDPR and HIPAA compliance.


To enable this migration you will need to whitelist the following IP Ranges on your Firewalls or Exchange Servers.

 

US IP RANGES

EUC IP RANGES

AU IP RANGES

INDIA IP RANGES

3.222.0.24
3.222.0.25
3.222.0.26

3.222.0.27
3.222.0.28
3.222.0.29
3.222.0.30
3.222.0.31

34.199.167.230

34.198.193.174

3.231.91.165

50.19.156.114

52.54.49.142

34.193.118.206


OR


CIDR - 3.222.0.24/29

34.199.167.230

34.198.193.174

3.231.91.165

50.19.156.114

52.54.49.142

34.193.118.206

3.120.181.200
3.120.181.201

3.120.181.202

3.120.181.203

35.158.67.243

35.158.71.15









OR


CIDR - 3.120.181.200/30

35.158.67.243

35.158.71.15

18.185.243.191

3.121.144.132.

3.222.0.24
3.222.0.25
3.222.0.26

3.222.0.27
3.222.0.28
3.222.0.29
3.222.0.30
3.222.0.31

34.199.167.230

34.198.193.174

3.104.253.28

52.63.16.227

13.210.88.120



OR


CIDR - 3.222.0.24/29

34.199.167.230

34.198.193.174

3.104.253.28

52.63.16.227

13.210.88.120

3.222.0.24
3.222.0.25
3.222.0.26

3.222.0.27
3.222.0.28
3.222.0.29
3.222.0.30
3.222.0.31

34.199.167.230

34.198.193.174

3.6.19.146

13.210.88.120




OR


CIDR - 3.222.0.24/29

34.199.167.230

34.198.193.174

34.199.167.230

34.198.193.174

13.127.168.244

3.6.19.146


If the above steps don’t work, you can enable the migration by setting up an SPF record.

About SPF Record

A Sender Policy Framework record (commonly known as SPF) will ensure that emails sent from the specified domain are not marked as spam by any email clients. It can be done quickly, a matter of minutes, by modifying your DNS.

 

 

Setting up an SPF Record

  • Go to your domain registrar's website.

  • Login to the domain control panel.

  • Open your DNS configuration settings.

  • Edit your ZONE File and look for TXT or SPF record.

  • Specify the following value: 

INDIA, US AND AUSTRALIA DATA Center

EU  DATA CENTER

v=spf1 include:emailus.freshservice.com ~all 

v=spf1 include:emaileuc.freshservice.com ~all 

  • Save your changes.