Note: We will be communicating more details by email before your account is migrated.


We’re currently using Sendgrid to manage all the notifications emails in Freshservice. Going forward, we’ll be migrating to our own email server for sending these emails.


Migration to Freshworks Email Service comes with,

  1. Provides enhanced security with TLS encryption (enforced) and DKIM,
  2. Prevents the handling of emails and data by third-party service providers
  3. Offers better email delivery times


This migration will be effective from the 28th of May, 2020. For a seamless migration, ensure that you do the following:


1. Update your Freshservice SPF Record

2. Whitelist the mentioned IP Ranges on your Firewalls or Exchange Servers.

Updating your SPF Record

A Sender Policy Framework record (commonly known as SPF) will ensure that emails sent from the specified domain are not marked as spam by any email clients. It can be done quickly, a matter of minutes, by modifying your DNS.

 

 

Setting up an SPF Record

  • Go to your domain registrar's website.

  • Login to the domain control panel.

  • Open your DNS configuration settings.

  • Edit your ZONE File and look for TXT or SPF record.

  • Specify the following value: 

US Center

EUC  DATA CENTER

v=spf1 include:emailus.freshservice.com ~all 

v=spf1 include:emaileuc.freshservice.com ~all 

  • Save your changes.


Whitelisting IP Ranges


If you have whitelisted Sendgrid IPs, whitelist the following IP Ranges on your Firewalls or Exchange Servers for a seamless migration 


US IP RANGES
EUC IP RANGES



3.222.0.24
3.222.0.25
3.222.0.26

3.222.0.27
3.222.0.28
3.222.0.29
3.222.0.30
3.222.0.31

34.199.167.230

34.198.193.174

34.202.174.188

52.203.5.138

                           34.193.118.206

3.231.91.165

50.19.156.114

52.54.49.142


OR


CIDR - 3.222.0.24/29

34.199.167.230

34.198.193.174

34.202.174.188

52.203.5.138

3.231.91.165

50.19.156.114

52.54.49.142

34.193.118.206


3.120.181.200
3.120.181.201

3.120.181.202

3.120.181.203

35.158.67.243

35.158.71.15

18.184.214.37

18.184.155.228

18.185.243.191

3.121.144.132


OR


CIDR - 3.120.181.200/30

35.158.67.243

35.158.71.15

18.184.214.37

18.184.155.228

18.185.243.191

3.121.144.132