When an agent is deleted, the user profile is not completely removed from the system as there is a lot of data associated with this profile. To avoid this Freshservice converts the agent to a requester and that’s why you are not able to see the agent profile in Deleted Agents section.
Modified on: Wed, 18 Sep, 2019 at 1:44 AM
Did you find it helpful?
Can you please tell us how we can improve this article?