Admin settings allows you to configure your service desk based on your requirements.
For easier understanding, the Admin Settings has been classified into four different sections:
- General Settings - you can configure basic settings that are necessary for your service desk.
- Helpdesk productivity - Set processes to automate repetitive tasks and be more productive
- Configuration Management - Keep track of your assets, contracts, and vendors, all in one place
- User Management - Manage agents and end users