v3.8.0 (04 April 2019)

  • SCCM Integration: Introducing support for authenticating the SCCM integration using Windows credentials instead of using SQL credentials. More info here.
  • Active Directory Sync: Support for setting up custom schedules to sync users from AD to Freshservice. More info here.
  • Fixed an issue where the Probe did not work for OS that had specific culture values and language codes.

v3.7.0 (02 April 2018)

  • Fixed an issue with the Discovery Probe where synced AD users were automatically marked as deleted if the name contained a space or single quote

  • Fixed an issue with the Discovery Probe where the Probe installation was blocked by a few antivirus applications

v3.6.0 (02 April 2018)

  • Fixed an issue where the progress bar was not displayed when importing users
  • Performance updates

v3.4.0 (17 January 2018)

  • Fixed an issue in SCCM Probe where the device sync failed due to SQL connection error
  • Fixed an issue in SCCM Probe where devices were not scanned if special characters were found in the software installed in a device
  • Fixed an issue in SCCM Probe that resulted in inconsistent data imports when scanning large number of devices
  • Fixed an issue where OUs with ",' were not listed in the right order 
  • Fixed an issue that caused the schedule scan to fail when the server where the probe is installed was turned off during the scan time

v3.3.0 (30 November 2017)

  • Fixed an issue that did not list Child Domains / Some OUs in the Probe
  • Fixed the "Operational Error" while attempting to scan a Domain 

v3.2.0 (31 October 2017)

  • Introducing support for LDAP over SSL (LDAPS) for syncing users from Active Directory to Freshservice
  • Fixed an issue where the installation directory changed upon repairing and upgrading the probe. 
  • Fixed an issue that caused the probe to crash during scans
  • Fixed an issue where user attributes were not updated even when the field mapping is modified under Discovery -> Settings -> User Field Mapping
  • Fixed an issue where the OUs were not listed in alphabetical order

v3.1.0 (28 September 2017)

  • Fixed an error that caused duplication of assets even if a Mac agent is installed in a device
  • Fixed an issue with windows scan in Probe 3.0.0
  • Fixed an issue where software installed in a device were not updated to Freshservice properly

v3.0.0 (08 September 2017)

  • Support for authenticating the probe using Probe Key (Does not require URL, Admin Credentials)
  • Seamless update support to migrate from older versions of the probe(v1.12 and above) to v3.0 
  • Auto-Update support from v3.0 onwards. All new versions will be automatically downloaded and installed
  • Windows scanning code changes
  • New Wix installer for the Probe

v2.3.0 (12 April 2017)

  • TLS 1.2 support in Discovery Probe


  • Fixed an issue causing incorrect discovery status when unexpected error is encountered in scan script

  • Enhancement to log probe crash reports in Freshservice application 


  • Fixed domain scan and user import crashes in probe window 

  • Fixed the don-net 3.5 link in Probe which was redirecting to dot-net 4.0 client profile page

  • Fixed an error caused when scanned device in probe is edited and new scan is triggered with domain credentials

  • Fixed an issue caused when editing the local credentials of a SNMP device that was scanned through IP range scan

  • Fixed an issue where the Domain used for scanning a device is not selected and displayed in the edit page

  • Fixed an issue where the Windows and SSH credentials input box are expanded by default and displayed in the New IP range page of Probe


  • Decoupled the Discovery Agent from the Discovery Probe

  • Agent download options removed from the Discovery Probe

  • Fixed a bug where the count in IP range scan was displayed incorrectly

  • Fixed issue that showed a scan as failed,  even if device scan is successful in the background

  • Fixed VMware device scan issues during IP Range Scan


  • Enhancement to encrypt the Probe DB with a password


  • Linux Support

  • Asset duplication fix

  • AD import wrong credential error message


  • Active directory user field mapping enhancement

  • Fixed a bug that resulted in domain scan failing if the OU name contains ' / \

  • End User License Agreement displayed to the user in the UI

  • Fixed issue with user delete sync failure

  • Fixed issue where user import failed if more than one domain is configured


  • SNMP device discovery enhancement

  • Probe codebase revamp


  • Discovered device update logic revamped

  • Introduce agent access key to uniquely identify a device to fix device duplication 


  • Minor code changes


  • Minor code changes


  • Fixed issue where domain details of asset is not updated through sccm import


  • Fixed issue where discovery failed if the locale of the device is non english, especially German