The discovery tools in Freshservice scan and update with all the software installed in the scanned devices.
Every software identified is not created as a configuration item to the Freshservice account. This is done to ensure that software that you may not want to track (eg. freeware) is kept out of the CMDB/Asset Management module.
So to be created as a configuration item in Freshservice, the particular software needs to be added in the product catalog. The configuration item would be created with all the information of the software like display name, asset/CI Type (of the corresponding product), Installation date, Version, Installation path, Last Audit Date.
1. Go to Admin > Asset Management > Product Catalog.
2. Click New Product.
3. Enter the details of the Catalog Item that you want to add to the product catalog.
4. Click Save.