Relationships in Freshservice help you control and manage the way different assets are tied to each other in your organization. Whenever you open up a configuration item, you will be able to see the list of all relationships (it can be one or more depending on the asset) it has under the Relationships tab.


Whenever you add a relationship to an asset/CI and include a different, the corresponding inverse relationship is included with the linked asset automatically. This also works the other way around and you will not have to worry about setting up relationships at both places each and every time.


Relationships

Inverse Relationships

Used By

Depends On

Used By

Uses

Received Data From

Send Data To

Runs on

Runs

Connected to

Connected to

Subscribed by

Subscribes to

Impacted By

Impacts

Submitted By

Submits

Supported By

Supports

Written By

Author of

Hosts

Hosted On

Is Enabled By

Enables

Member of

Includes

In Rack

Contains

Houses

Located In

Exchanges data with

Exchanges data with

Manages

Managed by

Owned By

Uses

Virtualizes

Virtualized by

Editor

Is Edited by

Backed Up by

Backed Up by

Are part of

Consists of


You can also choose to add a custom relationship type to Freshservice by giving it a name and an equivalent inverse relationship.

  • Login to Freshservice as an administrator.
  • Go to Admin > Relationship Types.
  • You will be able to see the list of default relationships.
  • Scroll down to the bottom of the page and click Add a New Relationship Type.
  • Enter a Relationship Type, and an Inverse Relationship Type for your relationship.
  • Add a meaningful description to it if necessary.
  • Click on Save to finish adding your new relationship..