https://support.freshservice.com/support/home 2026-10-18T08:03:08+00:00 always 1.0 https://support.freshservice.com/support/solutions 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/45933 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/82979 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/159913 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/159916 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/159925 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/159926 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/159928 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/159929 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/159930 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/160591 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/160773 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/161028 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/161373 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/161457 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/161459 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000013 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000121 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000126 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000136 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000138 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000145 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000223 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000224 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000242 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000317 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000329 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000365 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000369 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000374 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000377 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000382 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/50000000383 2026-10-18T08:03:08+00:00 always 0.8 https://support.freshservice.com/support/solutions/folders/74550 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/251426 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/251427 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/252188 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/253209 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/253210 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/253211 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/254466 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/254467 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/254472 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/254555 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/254556 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/255284 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/255301 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/255322 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/255323 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/260393 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/265053 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/266547 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/266762 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/266802 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/267124 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/267396 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/267862 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/268226 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/268988 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/268994 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/269471 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/270100 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/270540 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/271127 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/271846 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/271847 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/271848 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/272487 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/272510 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/272899 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/273171 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/273190 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/273840 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/273935 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274105 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274106 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274107 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274137 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274157 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274346 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274347 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274348 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274349 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274350 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274351 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274352 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274362 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274512 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274513 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274514 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274515 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274516 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274517 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274518 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274520 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274529 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274530 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/274703 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/275071 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/275072 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/275086 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/275091 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/275116 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/275146 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/275202 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/275457 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000029 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000030 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000031 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000032 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000034 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000035 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000036 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000037 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000038 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000039 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000040 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000041 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000042 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000043 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000044 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000045 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000046 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000047 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000048 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000049 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000050 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000051 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000425 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000440 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000445 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000446 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000450 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000453 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000481 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000492 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000495 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000500 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000508 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000513 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000529 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000532 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000533 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000535 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000536 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000538 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000539 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000544 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000545 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000546 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000547 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000548 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000549 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000550 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000551 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000552 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000553 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000554 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000556 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000557 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000558 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000560 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000561 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000562 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000566 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000567 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000568 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000597 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000599 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000603 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000606 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000607 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000609 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000610 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000616 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000618 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000620 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000621 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000623 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000635 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000636 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000638 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000646 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000648 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000649 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000651 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000655 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000662 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000663 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000667 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000669 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000671 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000672 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000673 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000682 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000683 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000684 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000687 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000702 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000703 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000722 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000726 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000731 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000732 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000787 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000816 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000836 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000838 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000916 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000917 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000951 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000952 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000956 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000958 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000960 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000961 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000962 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000963 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000964 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000965 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000966 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000967 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000968 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000969 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000970 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000000971 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001030 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001057 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001058 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001061 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001083 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001111 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001178 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001721 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001731 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001740 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001764 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001781 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001784 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001785 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001808 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001889 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001904 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001931 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001934 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001971 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000001990 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002013 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002028 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002379 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002386 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002412 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002438 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002441 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002442 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002443 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002444 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002445 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002567 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002570 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002577 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002586 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002587 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002588 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002589 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002590 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002591 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002593 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002611 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002612 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002624 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002625 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002633 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002634 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002635 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002636 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002637 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002641 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002649 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002650 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002659 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002661 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002662 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002663 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002678 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002680 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002686 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002687 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002688 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002689 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002690 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002691 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002692 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002693 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002694 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002695 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002714 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002723 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002725 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002733 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002738 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002749 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002775 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002778 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002783 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002787 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002789 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002790 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/folders/50000002798 2026-10-18T08:03:08+00:00 always 0.64 https://support.freshservice.com/support/solutions/articles/154123-set-up-your-support-email-address 2026-07-09T09:13:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154125-configuring-feedback-options 2023-10-03T05:54:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154126-manage-ticket-fields-with-field-manager 2026-06-25T05:07:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154754-logging-walk-in-requests 2022-10-17T03:42:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154758-understanding-full-time-vs-occasional-agents 2025-11-18T09:33:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154760-setting-agent-roles-and-permissions 2025-11-21T03:16:01-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154762-managing-requesters-in-freshservice 2025-10-06T07:53:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154763-how-to-import-requesters-from-a-csv-file- 2025-04-17T06:45:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154772-increase-agent-productivity-with-real-time-custom-dashboards 2022-11-16T01:43:18-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154774-filter-tickets-using-views 2026-07-07T00:41:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154778-monitoring-important-tickets-by-becoming-a-watcher- 2022-10-19T13:20:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154811-merge-two-or-more-tickets-together 2026-10-07T08:29:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154815-viewing-and-accessing-information-about-tickets 2024-05-08T09:09:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154961-forwarding-tickets-to-a-third-party 2024-04-08T05:12:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154963-using-canned-responses-in-ticket-replies 2025-12-01T10:35:09-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/154967-private-notes-for-internal-sharing 2024-05-16T09:35:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155037-non-invasive-updates-with-public-notes 2023-09-27T06:36:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155559-managing-ticket-properties 2026-07-23T02:28:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155560--understanding-custom-ticket-statuses 2023-09-29T03:13:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155562-viewing-ticket-activity-history 2022-10-19T00:47:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155566-adding-an-existing-solution-as-a-response-to-a-ticket 2022-10-17T06:26:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155568-linking-incidents-to-existing-or-new-problems 2025-12-01T02:31:12-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155569-adding-a-root-cause-analysis-impact-analysis-and-symptoms-report 2020-11-02T11:36:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155572-adding-permanent-solutions-or-workarounds-to-a-problem 2023-09-28T02:12:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155575-linking-problems-to-an-existing-or-new-change 2025-11-24T23:49:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155579-specifying-reason-and-impact-before-performing-a-change 2025-11-24T05:53:47-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155580-adding-rollout-and-backout-plans-to-the-changes 2020-07-07T07:12:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155582-understanding-change-approvals-and-cabs 2023-10-03T05:54:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155585-submitting-change-request-to-change-advisory-board 2025-11-20T07:26:59-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155586-approving-changes-as-member-of-change-advisory-board 2025-11-21T03:14:05-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155588-linking-the-change-to-an-existing-or-new-release 2025-11-25T10:11:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155589-creating-an-announcement-before-the-release 2023-04-12T03:30:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/155591-planning-the-release-start-date-and-end-date 2025-11-20T15:59:20-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156449-set-up-form-fields-for-tickets-problems-changes-releases-and-tasks 2026-03-12T03:56:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156450-understanding-different-types-of-ticket-fields-and-their-importance-in-freshservice 2023-04-25T02:24:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156451-understanding-dependent-fields 2024-10-09T06:42:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156452-customizing-service-desk-statuses 2025-02-17T22:54:12-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156453-configuring-email-notifications-for-new-tickets 2025-07-01T02:50:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156454-manage-email-notifications 2026-07-01T10:18:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156455-understanding-due-by-times-and-sla-policies 2026-06-12T11:01:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156457-defining-your-default-sla-policy 2025-11-18T07:28:43-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156459-creating-multiple-sla-policies-for-specific-departments-and-groups 2025-11-18T07:27:33-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156462-setting-default-business-hours 2025-11-18T07:33:06-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156463-configuring-multiple-business-hours-in-freshservice-freshservice-for-business-teams 2025-11-18T07:35:41-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156464-manage-ticket-escalations-in-freshservice 2026-09-24T00:20:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156465-creating-a-new-custom-role-and-its-significance-in-freshservice-freshservice-for-business-teams 2025-11-18T10:25:27-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156468-understanding-default-agent-roles-in-freshservice 2024-04-03T04:55:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156514-branding-your-service-desk-with-your-name-and-theme 2024-04-03T06:49:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156516-using-a-vanity-support-url-and-pointing-the-cname-in-freshservice 2025-09-10T10:57:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156518-helping-users-to-your-documentation 2025-11-25T07:58:25-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156521-understanding-the-three-level-solutions-hierarchy 2025-11-18T07:38:54-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156540-manage-the-access-and-visibility-of-your-knowledge-base-solutions 2025-11-18T07:44:04-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156543-difference-between-workaround-and-permanent-solution 2025-11-18T07:45:16-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/156544-capturing-knowledge-and-creating-drafts-through-emails 2025-11-18T07:41:30-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157126-logging-in-and-accessing-your-service-desk 2026-07-28T14:49:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157127-how-to-create-tasks-in-freshservice- 2024-12-13T06:09:52-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157128-assigning-tasks-to-members-in-your-team 2025-11-21T04:12:40-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157134-auto-assigning-tickets-to-agents-in-a-group-round-robin- 2025-11-18T07:26:24-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157136-create-supervisor-rules 2026-06-26T21:37:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157143-using-webhooks-with-the-workflow-automator 2023-09-29T06:14:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157144-create-and-run-scenario-automations 2026-06-26T07:09:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157146-executing-a-scenario-automation-on-your-tickets 2023-09-28T01:30:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157147-create-common-reply-templates-with-canned-responses 2026-07-22T05:27:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157150-configure-dynamic-placeholders-for-canned-responses 2026-07-28T05:28:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157151-inserting-the-right-kbase-article-into-your-tickets-using-suggested-solutions 2023-09-27T06:26:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/157152-performing-actions-on-tickets-using-email-commands 2025-11-18T07:14:44-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/158679-freshservice-discovery-probe 2024-12-02T04:29:10-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/158680-downloading-and-installing-the-discovery-probe 2025-09-15T08:50:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/158681-configuring-the-discovery-probe 2025-12-04T09:26:52-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/158682-managing-scanned-assets-and-scan-errors 2024-12-02T04:29:44-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/164410-different-types-of-assets-configuration-items-in-freshservice 2024-05-28T07:06:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/164412-add-new-assets-or-configuration-items-manually 2026-01-30T02:16:23-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/164413-viewing-information-about-configurations-items-in-freshservice 2023-09-28T02:48:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/164414-understanding-the-different-asset-states 2024-05-28T03:23:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/164415-assigning-assets-to-different-users-and-departments 2024-07-13T09:20:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/164417-adding-relationships-to-your-assets 2026-03-10T02:23:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/164826-understanding-the-service-desk-at-a-glance-report 2014-09-22T02:48:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/164828-understanding-the-helpdesk-at-a-glance-report 2023-08-21T06:45:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/164832-understanding-the-service-desk-performance-analysis-report 2014-09-22T03:25:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/164867-adding-time-entries-to-your-tickets-problems-changes-and-releases 2025-11-17T06:11:04-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/166118-causes-and-remedy-for-common-error-messages-in-discovery-probe 2025-09-15T12:34:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/168280-the-enterprise-reporting-suite 2018-05-03T07:43:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/169196-setting-up-active-directory-single-sign-on-sso-for-remote-authentication 2026-07-28T14:39:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/183566-improve-team-performance-with-the-freshservice-fsbt-leaderboard 2026-03-19T04:27:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/190604-freshservice-integration-with-freshbooks 2018-04-17T08:12:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/190737-freshservice-integration-with-logmein-rescue 2018-04-17T08:13:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/191017-email-notification-for-expiring-assets 2023-09-27T06:15:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/191587-restricting-trusted-ips 2025-11-18T09:22:04-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/191680-managing-multiple-companies- 2022-12-01T02:49:35-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/191806-freshservice-integration-with-atlassian-jira 2024-04-01T07:13:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/193075-configuring-a-custom-ssl-certificate-for-your-service-desk-portal 2025-02-13T09:12:19-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/193550-using-dependent-fields-with-tickets-problems-changes-and-releases 2024-10-09T07:22:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/193638-freshservice-integration-with-harvest 2018-04-17T08:13:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/193639-creating-an-spf-record 2025-11-18T09:42:49-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/195168-configure-ip-restrictions-to-allow-or-block-access 2026-04-29T02:55:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/195641-schedule-recurring-tickets-using-scheduler- 2025-09-05T15:38:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/195642-freshservice-integration-with-google-calendar 2024-05-15T08:21:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/196934-adding-depreciation-to-assets-in-freshservice 2023-10-03T05:57:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/198494-uninstalling-the-freshservice-probe 2017-09-08T07:54:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/199568-integration-of-freshservice-with-surveymonkey 2018-04-17T08:13:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/199616-integration-of-freshservice-with-dropbox 2018-04-17T08:13:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/199643-configure-the-service-catalog 2026-09-17T02:32:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/199646-configuring-your-service-desk-portal-after-the-recent-ui-change 2022-12-01T01:24:18-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/199785-requesting-a-service-from-the-service-catalog-end-user-guide- 2025-12-01T05:08:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/199805-installing-discovery-agent-win-in-a-workgroup-using-psexec- 2024-12-02T04:27:54-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/199849-installing-discovery-agent-win-in-a-domain-using-gpo- 2026-03-06T08:44:16-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/200393-freshservice-discovery-agent 2026-03-16T01:43:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/200987-how-to-restrict-visibility-of-service-catalog-items-based-on-user-groups 2025-11-20T16:22:43-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/201875-integrate-with-300-apps-using-freshservice-s-zapier-integration 2014-10-31T08:51:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/203318-how-to-find-the-user-id-or-responder-id-of-an-agent 2022-12-01T01:55:36-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/203501-set-up-microsoft-entra-id-single-sign-on-in-freshservice 2026-08-14T07:24:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/204473-contract-management-setup-guide 2026-08-04T14:16:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/204591-managing-agents-in-freshservice 2025-10-06T07:35:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/204594-scanning-and-discovering-assets-in-your-network 2021-09-06T08:18:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/205230-how-to-integrate-sccm-with-your-freshservice-account 2019-09-13T09:08:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/205508-installing-discovery-agent-mac- 2024-12-02T04:28:06-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/206585-how-to-switch-your-freshservice-service-desk-to-msp-and-back- 2023-07-17T13:55:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/206733-freshservice-integration-with-beyondtrust-remote-support 2023-09-08T14:21:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/207238-setting-email-notification-for-ip-restriction-and-addition-deletion-of-agents 2023-10-03T05:49:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/207515-creating-a-role-arn-for-integrating-amazon-web-services-aws-in-freshservice 2017-11-10T07:13:12-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/207703-freshservice-to-discontinue-support-of-sslv3-switch-to-tls 2015-04-24T13:09:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/207729-using-the-freshservice-mobile-app-to-scan-barcodes-and-qr-codes 2018-01-30T08:08:30-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/207749-freshservice-integration-with-yammer 2020-01-28T22:39:58-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/208025-adding-child-tickets-to-incidents-in-freshservice 2023-09-28T01:12:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/208384-freshservice-integration-with-box 2019-05-09T02:57:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/210046-adding-custom-fields-for-users-requesters-agents-in-freshservice 2024-05-08T06:58:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/210050-guidelines-to-importing-requesters-from-csv-files 2018-04-18T18:11:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/210860-freshservice-integration-with-google-contacts 2024-04-30T04:45:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/211137-yammer-integration-with-freshservice-disabled 2015-07-24T11:29:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/211198-setting-hierarchical-approvals-for-service-requests-using-workflow-automator- 2024-07-03T06:58:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/211309-freshservice-integration-with-amazon-web-services-aws- 2019-10-23T04:30:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/211608-manage-your-work-and-on-call-calendar 2024-12-17T06:42:44-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/211623-uninstalling-the-discovery-agent 2023-06-07T11:22:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/212225-freshservice-system-requirements 2021-10-07T09:09:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/212804-reading-custom-reports 2017-10-27T06:35:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/212901-ticket-archiving 2026-07-15T03:12:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/213461-setting-up-a-custom-mailbox-in-freshservice 2026-04-10T08:08:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/213865-password-policy 2026-04-04T01:20:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/214310-creating-a-role-arn-for-integrating-amazon-cloudwatch-in-freshservice 2023-10-02T10:06:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/214474-merging-requesters-in-freshservice 2024-08-27T13:21:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/214603-freshservice-integration-with-pagerduty 2024-04-01T07:51:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/215323-how-to-schedule-and-post-announcements-in-freshservice- 2025-07-18T12:23:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/215349-troubleshooting-contact-import-issues-in-freshservice-trial-account 2023-05-09T01:10:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/215467-freshservice-integration-with-aws-cloudwatch 2021-09-07T08:43:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/217071-freshservice-integration-with-quickbooks 2019-07-25T08:43:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/217539-spam-and-trash 2025-03-13T03:18:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/218226-what-is-considered-a-chargeable-managed-asset-in-freshservice- 2025-09-02T10:18:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/218385-restricting-helpdesk-access-to-certain-domains-domain-whitelisting- 2024-06-25T01:47:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/218550-priority-matrix 2024-06-20T09:57:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/218835-setting-up-a-password-policy-in-freshservice 2023-10-03T05:42:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/218836-changing-requester-password-in-freshservice 2023-08-29T03:25:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/219377-freshservice-integration-with-docusign 2018-04-17T08:10:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/219453-creating-satisfaction-surveys-for-your-it-service-desk 2025-12-03T22:16:56-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/219701-freshservice-integration-with-slack 2024-04-01T08:07:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/221269-snmp-device-discovery- 2021-11-08T05:10:04-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/221715-service-requests-with-additional-items 2025-11-25T01:02:35-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/221819-mapping-active-directory-fields-while-importing-requesters-through-freshservice-probe 2022-03-04T08:57:17-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/222304-asset-reports 2020-09-15T01:59:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/223146-freshservice-integration-with-microsoft-office-365-calendar 2019-04-17T06:09:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/223633-basic-discovery-tools-and-cloud-discovery-for-it-asset-management 2024-12-02T04:26:46-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/223635-installing-discovery-agent-windows- 2024-12-02T04:27:29-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/223838-enabling-tls-1-2-in-internet-explorer 2020-02-26T00:58:10-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/223850-asset-filters-and-views 2024-06-18T04:31:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/224011-freshservice-integration-with-salesforce 2024-09-17T02:38:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/224085-security-settings-for-multi-portal-set-up 2022-12-01T02:29:14-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/224291-what-s-the-difference-between-full-time-and-occasional-agents- 2025-04-04T08:49:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/224338-ticket-basics 2025-11-18T07:28:03-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/224440-service-desk-basics 2023-04-20T05:58:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/225682-configuring-multilingual-email-notifications 2025-11-18T09:24:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/226005-using-dynamic-sections-in-ticket-forms 2025-11-18T06:51:27-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/226174-it-asset-attributes-discovered-by-discovery-agent-and-probe 2024-12-02T04:32:18-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/226464-loaner-service-item 2025-11-25T08:41:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/227128-updating-assets-in-bulk 2024-06-11T10:05:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/227155-restricting-service-desk-access-to-certain-domains 2026-03-19T05:53:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/227299-finding-the-sha-256-fingerprint-from-your-identity-provider-azure-okta-and-onelogin- 2017-05-24T06:30:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/227596-adding-custom-fields-for-requester-departments 2024-04-03T06:31:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/227664-customizing-columns-in-assets-list-page 2024-03-13T04:14:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/227986-software-license-management 2020-11-04T00:13:26-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/227988-software-license-types 2017-07-21T08:17:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/228350-freshservice-and-skype-for-business-online-integration 2019-08-23T05:32:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/228404-freshservice-integration-with-workflowmax 2017-07-18T03:27:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/228572-freshservice-onboarding-flow 2024-12-01T10:03:18-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/228675-notifications-for-probe-user-import-status 2024-11-22T05:35:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/228825-computer-telephony-integration-framework- 2019-09-17T07:47:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/229834-creating-ticket-and-change-template 2024-04-03T06:46:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/230174-freshservice-integration-with-sugarcrm 2017-11-07T03:07:05-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/230176-freshservice-integration-with-pivotal-tracker 2018-11-19T00:30:25-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/230180-freshservice-integration-with-google-analytics 2023-06-27T02:58:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/230351-how-to-access-notifications-in-freshservice 2025-07-18T12:33:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/230713-evaluating-the-impact-of-an-asset-on-an-incident-using-asset-impact 2023-09-28T02:51:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/231703-how-search-works-in-freshservice 2026-07-01T14:32:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/232139-create-workflows-using-workflow-automator 2026-08-19T12:19:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/232301-exporting-agent-information 2023-10-03T05:46:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/232302-list-of-time-zones-supported-in-freshservice 2020-01-10T06:41:09-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/232303-list-of-languages-supported-in-freshservice 2022-04-22T04:21:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/232444-view-and-export-audit-logs-in-freshservice 2026-10-05T05:33:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/232445-importing-agent-information 2023-10-03T05:45:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/232738-managing-software-using-software-asset-management 2024-04-09T08:02:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/232987-set-up-your-freshservice-account 2026-01-30T02:07:36-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/232989-admin-settings 2023-08-21T07:01:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/232990-general-settings 2022-04-08T07:30:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/232991-incident-management 2022-04-08T07:16:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233145-gdpr-and-freshservice 2020-07-02T06:46:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233557-generate-intuitive-reports-using-analytics-pro 2026-06-02T09:28:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233752-service-desk-productivity 2022-04-08T07:28:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233753-how-to-work-with-asset-management-support 2024-10-24T14:21:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233754-user-management 2021-08-27T06:11:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233755-problem-management 2020-07-20T01:32:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233756-change-management 2022-04-08T07:20:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233757-release-management 2022-04-08T07:22:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233758-introduction-to-configuration-management-database-cmdb- 2025-02-20T04:08:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233760-solutions-knowledge-base- 2022-04-08T07:32:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233761-reports 2022-04-08T07:24:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/233952-deflect-email-queries-with-email-bot 2026-03-09T04:07:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234149-euc-data-centre-migration-here-s-what-you-should-do- 2020-08-17T02:14:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234412-freshdesk-domains-to-whitelist-in-your-firewall 2024-06-12T10:31:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234429-welcome-to-freshservice 2018-07-10T06:19:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234430-know-your-way-around-freshservice 2022-06-15T02:56:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234431-posting-announcements 2022-06-15T03:04:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234432-viewing-tickets-assigned-to-you 2025-11-18T07:24:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234433-keyboard-shortcuts-in-freshservice 2026-09-15T10:13:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234435-support-guide-how-to-work-with-tickets-on-freshservice 2025-02-20T04:18:34-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234436-filtering-tickets 2023-08-25T07:25:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234437-viewing-and-updating-tickets 2025-11-18T07:23:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234438-assigning-tickets 2022-10-26T14:10:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234439-adding-tasks 2022-10-26T14:15:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234440-associating-assets-to-incidents 2022-10-26T14:19:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234441-adding-private-notes 2022-10-26T14:23:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234442-adding-non-invasive-updates-using-public-notes 2022-10-26T14:25:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234443-replying-to-tickets 2025-11-18T07:12:22-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234444-following-tickets-and-adding-watchers 2022-10-26T14:31:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234445-merging-tickets 2023-08-25T08:12:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234446-execute-scenario-automations 2022-10-26T14:40:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234447-adding-time-entries-to-track-the-time-spent-on-tickets 2022-10-26T14:44:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234448-editing-tickets-and-other-actions 2023-08-25T08:27:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234449-using-email-commands-to-update-ticket-properties 2025-11-18T07:06:12-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234451-working-with-problems 2022-06-16T03:12:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234452-linking-problems-with-changes 2022-06-16T03:28:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234453-closing-problems 2022-06-16T03:32:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234454-working-with-changes 2022-06-16T03:51:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234455-requesting-for-approval-from-a-cab-member 2022-06-16T03:58:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234456-adding-review-note-after-release 2022-06-16T04:01:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234457-closing-changes 2022-06-16T04:03:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234458-working-with-releases 2022-06-16T04:07:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234459-working-with-assets 2022-06-16T05:39:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234460-analyzing-impact-using-relationship-maps 2022-06-16T05:44:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234475-working-with-contracts 2022-06-16T05:51:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234476-working-with-knowledge-base 2022-06-16T06:03:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234477-creating-solution-articles 2024-06-07T09:30:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234478-tagging 2022-06-16T06:25:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234479-organizing-articles 2022-06-16T07:00:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234480-how-search-works-in-freshservice 2018-07-10T00:16:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234481-logging-into-freshservice 2022-03-06T23:42:09-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234482-self-help-solution-articles 2022-03-06T23:57:34-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234483-raising-a-ticket-and-other-actions 2025-11-18T06:50:29-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234484-raising-a-service-request 2023-08-21T06:51:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234485-announcements 2022-03-07T03:40:42-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234486-announcements 2023-05-08T04:45:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/234757-importing-assets 2026-04-02T09:32:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/235010-accessing-freshservice-with-freshworks-account 2023-08-02T10:18:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/235353-how-to-integrate-freshmarketer-s-session-replay-with-freshdesk- 2021-06-17T16:57:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/235377-delegating-approvals-to-your-peers 2023-05-03T01:14:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/235462-google-drive-app-for-freshservice 2022-10-07T14:15:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/235746-eu-standard-contractual-clauses-is-added-to-the-freshworks-data-processing-addendum- 2018-08-24T07:12:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/235767-using-the-freshdesk-freshconnect-integration- 2020-07-01T08:40:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/235768-the-freshdesk-freshconnect-integration-faq 2023-02-15T06:31:24-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/236100-manage-your-change-processes-with-change-lifecycle 2025-11-20T01:58:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/237411-jamf-pro-app-for-freshservice 2020-06-30T13:51:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/238117-add-a-phone-channel-to-your-service-desk-with-the-freshcaller-integration 2025-11-18T06:57:21-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/238668-automatically-associating-contacts-with-companies 2019-02-07T23:15:43-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/238673-printing-barcode-labels-for-assets 2024-04-02T10:14:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/238705-freshworks-commitment-towards-hipaa-compliance 2024-11-19T06:20:26-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/238735-hipaa-configuration-guide 2023-08-02T10:18:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/238944-freshservice-cookies 2024-06-21T05:55:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/238958-scheduled-data-export 2025-03-11T05:16:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/239003-get-help-with-employee-onboarding-freshservice-support 2025-11-25T23:59:45-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/239235-increase-agent-productivity-with-real-time-custom-dashboards 2025-11-18T07:01:44-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/239263-freshworks-terms-of-service-tos-update-march-2019 2020-03-27T05:27:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/239543-list-of-dynamic-placeholders 2025-07-01T02:56:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/239626-creating-custom-schedule-for-ad-sync-in-discovery-probe 2019-04-04T02:15:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/239640-bulk-employee-onboarding-in-freshservice 2025-07-01T00:51:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/240300-a-guide-to-the-multi-account-freshservice-experience-for-msps 2021-03-25T02:06:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/240431-auto-suggest-and-fill-ticket-fields 2026-07-28T01:42:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000036-ip-range-scans-supported-input-formats 2019-07-31T09:15:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000038-linking-incidents-to-existing-or-new-changes 2025-11-17T04:35:51-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000046-configure-multilingual-forms 2024-08-12T11:57:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000064-manage-reopening-of-resolved-closed-tickets-with-thank-you-detector 2024-05-20T06:37:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000075-asset-auto-assignment 2019-09-03T08:53:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000112-fulfilling-service-requests-in-freshservice 2023-04-25T05:08:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000120-enabling-ticket-closure-rules-for-incidents-and-service-requests 2025-11-18T09:44:19-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000125-how-do-i-export-my-service-desk-data- 2021-06-22T04:53:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000126-understanding-ticket-views 2024-06-05T05:15:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000127-properties-supported-by-freddy-for-reports 2019-09-13T06:39:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000137-how-are-workflow-automator-and-supervisor-automations-different-from-each-other-and-how-could-i-use-t 2020-05-07T06:24:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000140-how-can-i-login-to-my-account- 2023-07-21T05:43:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000141-how-do-i-login-if-my-sso-is-not-working- 2021-04-20T14:39:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000142-how-does-sso-in-freshservice-work- 2023-05-04T00:44:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000143-where-do-i-configure-single-sign-on-within-freshservice- 2023-05-10T02:01:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000144-the-error-username-password-combination-is-wrong-is-thrown-when-i-try-to-login-what-do-i-do- 2020-11-14T23:43:18-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000145-i-get-the-unable-to-allocate-day-pass-error-while-logging-in-how-do-i-resolve-this- 2019-09-16T14:42:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000146-i-see-the-error-sorry-we-couldn-t-locate-your-account-when-i-try-to-login-what-is-the-issue-here- 2019-09-16T14:42:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000147-why-am-i-getting-the-error-you-re-not-allowed-to-access-this-page- 2019-09-16T14:43:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000148-why-am-i-getting-the-error-portal-is-not-available-at-your-location-while-trying-to-access-a-freshs 2023-08-29T03:32:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000149-what-is-the-remote-login-url- 2019-09-16T14:44:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000150-what-is-the-encryption-used-in-freshservice-sso-and-what-are-the-parameters-that-i-need-to-pass- 2019-09-16T14:45:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000151-why-am-i-getting-a-fingerprint-mismatch-error-when-trying-to-configure-my-saml-sso-while-setting-u 2019-09-16T14:45:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000153-why-am-i-getting-a-login-unsuccessful-error-on-the-ad-sso- 2019-09-16T14:46:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000154-why-are-my-agents-not-able-to-login-through-ad-sso- 2023-04-21T02:31:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000155-why-are-my-agents-logged-back-into-the-portal-automatically-after-they-log-out- 2023-06-09T00:28:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000156-do-i-need-ssl-cert-for-sso- 2019-09-16T14:54:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000157-what-is-the-benefit-of-using-sso- 2019-09-16T14:55:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000158-is-it-possible-to-have-two-tenants-for-sso- 2023-04-21T02:49:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000159-should-the-iis-be-hosted-publicly- 2019-09-16T18:54:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000160-what-are-the-ports-required-to-be-enabled-for-iis- 2019-09-16T18:54:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000161-how-to-allow-users-from-multiple-domains-to-use-sso- 2023-04-21T02:54:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000163-where-do-i-get-the-adscript-download-link- 2019-09-16T18:56:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000166-can-project-managers-be-changed- 2021-12-17T12:07:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000167-can-requesters-users-be-added-to-a-project- 2023-04-25T07:51:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000168-what-permissions-do-the-project-members-have- 2019-09-16T18:59:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000169-what-notifications-are-sent-out-from-project-management- 2019-09-16T19:00:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000171-is-there-a-way-of-removing-members-from-a-project- 2021-12-17T12:19:58-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000172-unable-to-set-predecessor-tasks-or-successor-tasks- 2019-09-16T19:01:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000174-can-i-move-subtasks-from-one-parent-task-to-a-different-parent-task- 2023-05-12T06:43:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000175-can-we-set-up-fields-for-a-problem- 2023-04-04T01:07:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000176-is-there-a-template-for-problems- 2019-09-16T19:04:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000177-can-a-requester-be-given-access-to-the-problems- 2019-09-16T19:04:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000178-can-we-add-a-new-status-to-the-existing-status-in-a-problem- 2019-09-16T19:04:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000179-can-we-rename-the-existing-status-for-a-problem- 2019-09-16T19:05:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000180-can-we-have-a-workaround-or-solution-to-be-sent-as-an-approval- 2023-04-18T06:44:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000181-can-we-have-a-problem-to-be-visible-to-anyone-apart-from-agents- 2019-09-16T19:06:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000182-is-there-a-dependent-field-in-problem-fields- 2019-09-16T19:07:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000183-is-there-an-option-to-use-dynamic-fields-for-problem-fields- 2019-09-16T19:07:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000184-can-we-create-a-task-in-a-problem- 2019-09-16T19:08:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000185-can-we-have-a-custom-status-for-a-task- 2019-09-16T19:08:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000186-can-we-notify-the-assigned-agent-in-prior-for-task-completion- 2019-09-16T19:09:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000187-can-we-notify-one-day-before-the-task-completion-date- 2019-09-16T19:09:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000188-can-we-have-automation-for-a-task-in-a-problem- 2019-09-16T19:10:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000189-can-we-have-a-custom-status-for-a-task-in-a-problem- 2019-09-16T19:10:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000191-do-we-have-sla-for-problems-and-what-is-due-by-date-in-problems- 2019-09-16T19:12:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000192-how-can-we-track-the-due-by-time-for-problems- 2019-09-16T19:13:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000194-can-we-use-automation-for-problems- 2019-09-16T19:14:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000195-how-to-send-an-email-to-the-agent-of-the-linked-tickets-whenever-a-new-problem-is-created- 2019-09-16T19:14:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000196-how-to-turn-off-the-problem-created-notification-for-a-requester 2019-09-16T19:14:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000197-how-can-the-notification-sent-to-the-requester-of-a-closed-ticket-be-turned-off-in-freshservice- 2023-04-10T01:37:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000198-of-the-problem-adding-notes-to-the-problem-generates-a-notification-is-this-something-that-can-be-s 2019-09-16T19:15:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000200-create-automation-workflows-in-the-problems-module 2026-06-30T02:03:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000201-can-we-add-a-task-to-a-problem-through-automation- 2019-09-16T19:17:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000202-can-we-trigger-automation-for-all-the-tickets-associated-with-the-problem- 2019-09-16T19:17:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000203-is-there-an-option-to-trigger-webhooks-in-problem-automation- 2019-09-16T19:18:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000206-freshworks-privacy-update 2019-09-17T07:07:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000220-what-is-a-change-lifecycle- 2019-09-17T09:29:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000222-what-is-a-task- 2020-04-28T11:56:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000223-can-a-task-be-assigned-to-a-group- 2020-04-28T11:56:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000224-does-a-task-have-sla- 2023-04-24T04:35:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000225-can-tasks-be-assigned-to-multiple-agents- 2020-04-28T11:57:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000226-can-tasks-be-automated- 2020-04-28T11:57:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000227-is-it-possible-to-submit-approval-to-the-cab-via-email-or-api-instead-the-portal- 2023-04-24T02:05:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000228-where-do-i-setup-a-workflow-automator-rule- 2021-06-17T10:48:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000229-what-kind-of-tickets-could-be-updated-using-the-workflow-automator- 2023-04-25T08:02:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000230-how-can-i-assign-all-incoming-tickets-to-a-specific-agent-on-the-portal- 2025-11-18T07:25:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000231-how-do-i-skip-a-new-ticket-notification-to-a-particular-email-address- 2020-05-07T06:25:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000232-how-to-assign-tickets-from-a-specific-email-address-or-with-a-specific-subject-to-a-different-group- 2023-05-08T00:34:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000233-how-to-automatically-add-an-email-to-cc-for-tickets-from-a-specific-department- 2023-05-30T01:36:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000235-can-i-convert-a-change-to-a-service-request- 2019-09-17T12:09:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000236-can-i-automate-planned-start-date-of-next-change- 2020-05-03T15:41:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000237-is-it-possible-to-change-the-labels-on-approval-status- 2019-09-17T12:12:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000238-can-same-agent-be-in-two-cab-approval-groups- 2020-05-03T15:42:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000239-is-it-possible-to-have-multistage-multi-level-approvals- 2023-04-04T01:25:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000240-can-i-modify-change-status-field-labels- 2019-09-17T12:14:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000241-can-i-add-custom-fields-for-planning-section- 2023-05-04T07:09:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000242-how-can-i-notify-agents-when-change-is-created- 2020-04-14T06:10:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000243-is-it-possible-for-an-approver-to-send-approval-comments-to-the-requester- 2020-04-14T06:12:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000244-is-there-a-way-to-change-the-from-email-for-changes-only- 2020-05-03T15:44:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000245-is-it-possible-to-link-changes-together- 2019-09-17T12:16:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000246-can-a-requester-add-comments-to-a-change- 2019-09-17T12:16:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000247-can-requesters-clients-view-the-changes-from-support-portal- 2023-07-21T04:25:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000249-some-agents-cannot-access-changes-why- 2019-09-17T12:41:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000250-will-the-calendar-display-all-the-changes- 2020-04-14T06:16:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000252-can-you-trigger-an-announcement-once-a-change-is-deployed-released- 2019-09-17T13:09:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000253-is-there-a-limit-in-the-number-of-problems-that-can-be-linked-to-a-change- 2019-09-17T13:10:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000254-how-can-i-export-the-changes-in-freshservice- 2023-05-03T03:21:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000255-how-should-i-notify-agent-when-note-is-added-in-a-change- 2019-09-17T13:10:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000256-can-i-clone-a-change-request-in-freshservice- 2023-05-24T06:34:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000257-can-people-from-other-company-view-and-approve-change-approvals-in-msp- 2023-04-24T02:16:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000258-how-to-add-cab-members-to-a-cab-group- 2023-04-10T01:47:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000259-what-are-change-types- 2019-09-17T13:11:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000260-can-i-add-custom-change-types- 2023-05-03T04:47:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000261-how-can-i-automate-the-change-type-in-freshservice-based-on-specific-conditions- 2023-05-03T05:54:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000263-can-an-approved-change-be-rejected-again- 2019-09-17T13:17:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000264-can-i-trigger-approvals-to-only-certain-cab-groups-based-on-change-type- 2019-09-17T13:17:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000265-can-i-associate-more-than-one-change-to-a-ticket- 2019-09-17T13:17:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000266-can-i-have-multiple-change-templates- 2019-09-17T13:17:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000267-how-can-i-delete-a-change-permanently-from-my-account- 2023-05-03T06:01:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000268-can-i-submit-a-change-without-adding-a-roll-out-plan-or-a-back-out-plan- 2019-09-17T13:19:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000269-can-i-have-shared-fields-between-incidents-and-changes- 2023-05-12T00:47:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000270-notify-agents-when-someone-disassociate-an-incident-from-a-change-how-can-i-do-this- 2019-09-17T13:20:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000271-can-i-link-a-change-to-a-project- 2023-04-10T01:49:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000272-how-do-i-find-linked-project-of-a-change-request- 2023-05-10T01:17:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000273-how-can-i-hide-unused-default-fields-in-a-change- 2023-05-05T02:43:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000274-how-to-move-tickets-from-a-particular-requester-to-spam- 2023-05-08T00:39:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000275-do-we-have-huddle-feature-for-change- 2019-09-17T13:22:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000276-can-we-make-planning-section-approvals-tasks-mandatory- 2021-01-16T06:13:49-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000277-how-to-freeze-or-lock-the-change-properties-once-it-is-approved- 2023-05-12T06:40:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000278-can-i-have-different-templates-based-on-change-type- 2023-05-10T06:36:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000279-can-i-delete-default-change-filters- 2019-09-17T13:23:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000280-can-i-default-the-created-date-to-anytime- 2019-09-17T13:23:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000281-can-i-close-the-associated-incidents-if-i-close-a-change- 2023-04-24T04:16:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000282-can-i-update-the-associated-problem-from-a-change-automation- 2019-09-17T13:23:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000283-can-i-add-custom-approval-status- 2019-09-17T13:25:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000284-can-i-import-change- 2019-09-17T13:25:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000285-can-a-non-agent-cab-member-access-the-change- 2023-05-10T06:50:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000286-can-i-trigger-reminder-for-cab-approvals- 2019-09-17T13:25:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000287-can-cab-approvers-delegate-approvals- 2019-09-17T13:26:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000288-how-to-send-auto-response-for-non-business-hours-tickets- 2023-05-03T23:37:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000289-is-there-any-way-to-automatically-update-the-type-of-a-ticket- 2023-05-24T05:25:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000290-how-do-i-set-up-an-automation-based-on-the-subject-or-body-of-the-email- 2023-04-10T01:53:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000293-what-is-the-rate-limit-for-apis-across-all-plans- 2024-03-19T09:17:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000294-how-can-i-get-the-ticket-fields-using-apis- 2026-02-17T02:44:50-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000295-what-is-the-date-time-format-used-in-freshservice-apis- 2019-09-17T15:14:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000296-how-can-i-get-user-information-using-api-s- 2019-09-17T15:14:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000297-how-can-i-create-tickets-with-attachments-using-api- 2019-09-17T15:15:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000298-can-i-view-all-service-items-using-api- 2019-09-17T15:15:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000299-how-do-i-create-solution-categories-using-api- 2019-09-17T15:15:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000300-why-do-tickets-get-created-with-priority-as-low-even-when-priority-value-is-set-to-4-while-creating 2020-04-14T05:57:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000301-can-we-update-custom-fields-of-tickets-using-apis- 2019-09-17T15:16:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000302-can-we-associate-an-asset-to-a-ticket-using-apis- 2019-09-17T15:17:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000303-what-is-a-webhook- 2019-12-18T07:48:19-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000304-is-there-an-api-existing-for-parent-child-association- 2019-09-17T15:17:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000305-how-do-i-link-change-and-ticket-using-api- 2023-07-24T05:30:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000306-where-do-i-find-my-api-key- 2020-04-14T06:04:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000307-does-enabling-apps-consumes-my-api-calls- 2023-08-21T07:05:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000308-how-can-i-check-the-available-api-limit- 2019-09-17T15:19:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000309-what-are-the-different-feedback-widgets-available-in-freshservice- 2020-05-03T16:30:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000310-how-to-enable-the-feedback-widget-on-our-website- 2020-05-03T16:30:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000311-i-have-copy-pasted-the-feedback-widget-code-but-still-i-am-unable-to-view-the-feedback-widget-on-my- 2020-05-03T16:30:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000312-can-i-change-the-position-of-the-feedback-widget-in-freshservice- 2019-09-17T15:23:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000313-can-the-feedback-widget-be-enabled-for-the-mobile-view- 2019-09-17T15:23:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000314-can-an-email-notification-be-sent-to-another-email-address-when-feedback-is-received-via-feedback-wid 2019-09-17T15:24:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000315-can-we-add-a-cc-in-the-feedback-widget- 2019-09-17T15:24:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000316-can-i-change-the-text-on-the-form-button-from-send-feedback-to-submit-or-something-like-that- 2019-09-17T15:25:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000317-how-do-we-get-to-know-if-the-ticket-is-created-from-the-feedback-widget-in-the-ticket-list-view-page- 2021-07-14T07:42:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000318-in-what-language-is-the-feedback-widget-displayed- 2019-09-17T15:25:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000319-is-it-possible-to-add-additional-fields-in-the-feedback-widget- 2019-09-17T15:26:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000320-can-we-change-the-order-of-the-fields-in-the-feedback-widget- 2019-09-17T15:26:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000321-how-to-use-email-signatures-in-freshservice- 2020-11-14T23:54:41-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000322-how-to-send-replies-with-the-agent-name-in-the-from-field-of-the-email- 2019-09-17T15:29:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000323-when-i-m-trying-to-add-a-new-agent-i-get-the-message-user-already-exists-how-do-i-fix-this- 2019-09-17T15:31:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000324-how-do-i-change-a-user-s-account-privileges- 2019-09-17T15:31:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000325-how-do-i-set-a-password-for-an-agent- 2020-05-03T16:35:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000326-i-m-trying-to-reset-my-password-but-i-m-not-receiving-the-password-reset-link-in-my-email-is-there- 2023-07-21T04:31:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000327-can-i-turn-off-the-activation-email-for-agents-and-set-a-static-password- 2019-09-17T16:09:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000328-how-can-occasional-agents-get-notifications-for-tickets-assigned-to-them-without-signing-into-freshse 2019-09-17T16:10:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000329-i-m-the-account-admin-but-my-account-has-been-set-up-as-an-occasional-agent-and-i-can-t-login-what 2019-09-17T16:12:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000330-can-an-occasional-agent-access-the-api-without-logging-in- 2019-09-17T16:12:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000331-how-can-i-check-the-number-of-day-passes-consumed-by-an-agent- 2019-09-17T16:13:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000332-how-to-delete-an-agent- 2025-07-01T03:27:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000333-if-i-delete-an-agent-from-freshservice-what-happens-to-the-tickets-assigned-to-that-agent- 2019-09-17T16:13:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000334-how-do-i-delete-an-agent-without-losing-any-ticket-details- 2019-09-17T16:14:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000336-why-is-the-agent-name-not-coming-up-while-assigning-the-ticket- 2019-09-17T16:15:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000337-how-do-i-associate-an-email-address-with-a-group- 2019-09-17T16:15:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000338-what-happens-to-the-tickets-if-we-delete-a-group-from-the-account- 2019-09-17T16:16:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000339-according-to-the-group-selected-by-the-requester-could-we-show-a-specific-set-of-fields-on-the-ticke 2019-09-17T16:17:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000340-can-i-have-agents-in-multiple-groups- 2019-09-17T16:17:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000341-when-i-have-an-agent-with-group-access-added-to-multiple-groups-which-group-s-tickets-will-they-be-a 2019-09-17T16:17:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000342-is-it-possible-to-keep-different-sets-of-statuses-for-different-groups-in-freshservice- 2023-08-21T07:11:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000343-can-i-merge-multiple-groups-into-one-big-entity- 2019-09-17T16:18:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000344-is-there-any-way-we-can-block-agents-from-reassigning-their-tickets-to-others- 2019-09-17T16:19:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000345-how-to-disable-enable-email-notifications- 2023-07-24T05:57:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000346-how-do-i-notify-agents-when-a-ticket-is-created-on-my-freshservice- 2020-05-03T16:38:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000347-why-am-i-as-an-agent-not-getting-notifications-when-a-new-ticket-is-created- 2023-07-24T10:05:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000348-how-do-i-stop-my-users-from-receiving-an-email-when-they-sign-up-from-the-portal- 2019-09-17T16:22:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000349-how-do-i-edit-the-automated-notification-emails-sent-out-from-my-freshservice- 2019-09-17T16:22:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000350-how-to-notify-the-requester-when-a-ticket-is-closed-or-resolved- 2023-08-21T07:14:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000351-how-to-stop-the-close-ticket-notification-for-a-particular-ticket- 2019-09-17T16:23:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000352-how-to-setup-email-notification-for-first-response-and-resolution-sla-s- 2019-09-17T16:23:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000353-how-to-notify-the-requester-if-an-agent-adds-a-public-note-to-the-ticket- 2023-09-19T05:35:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000354-how-to-send-customer-satisfaction-survey-only-to-tickets-that-meet-certain-conditions- 2023-05-12T06:48:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000355-how-can-i-disable-the-email-notification-sent-to-requesters-upon-ticket-creation-based-on-the-ticket- 2023-05-03T06:09:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000356-can-i-have-different-email-notifications-for-different-groups- 2023-04-10T01:45:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000359-how-do-i-restrict-a-particular-domain-from-creating-tickets-on-our-service-desk- 2023-04-06T05:59:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000361-how-can-i-set-up-follow-up-emails-for-requesters-who-haven-t-responded-to-our-emails- 2020-05-07T06:34:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000365-how-can-i-make-the-supervisor-run-only-once-to-prevent-multiple-notifications- 2023-08-29T04:09:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000366-is-there-a-way-to-find-out-the-exact-times-when-the-supervisor-runs- 2019-09-17T18:52:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000367-how-can-i-receive-email-notifications-for-updates-and-replies-on-all-tickets-even-those-that-aren-t- 2020-05-07T06:38:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000368-will-the-supervisor-rule-run-in-business-or-calendar-hours- 2020-05-07T06:39:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000369-on-which-tickets-would-the-supervisor-act- 2019-09-17T18:55:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000370-can-reports-be-scheduled-to-run-on-a-timed-schedule- 2023-09-24T02:11:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000371-how-can-i-automatically-close-tickets-with-the-status-waiting-on-3rd-party-after-a-few-days- 2019-09-17T19:00:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000372-how-can-scheduled-reports-be-auto-emailed-to-recipients-in-say-a-pdf-form- 2020-05-07T07:34:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000373-how-can-i-send-an-email-to-a-manager-when-negative-feedback-survey-is-received- 2019-09-17T19:01:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000374-is-it-possible-to-create-a-report-that-shows-sub-category-item- 2023-08-28T03:47:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000375-from-which-plan-is-scheduled-reporting-available- 2023-08-21T07:19:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000376-how-can-i-notify-the-requester-about-a-change-in-ticket-priority- 2023-04-06T05:53:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000377-how-to-get-a-report-with-the-exact-time-taken-to-resolve-an-incident- 2020-05-07T07:35:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000378-how-to-create-a-report-with-filter-by-location- 2023-07-25T08:25:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000379-how-can-we-access-the-last-public-note-added-to-a-ticket-and-send-it-via-a-webhook-in-freshservice- 2023-05-03T01:10:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000380-how-often-do-the-reports-get-updated-data 2026-03-12T07:28:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000381-how-to-disable-ticket-reopened-notification-alerts-for-agents-when-the-requester-responds- 2023-04-06T05:57:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000382-how-is-the-average-first-response-time-calculated-in-reports- 2019-09-17T19:04:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000383-how-can-i-assign-a-ticket-to-the-last-responding-agent-automatically- 2023-04-06T05:49:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000384-how-is-the-average-response-time-calculated-in-reports- 2019-09-17T19:04:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000385-when-do-i-use-a-supervisor-rule- 2023-04-10T00:47:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000386-how-can-i-prevent-a-closed-ticket-from-reopening-when-a-requester-replies- 2023-05-10T01:19:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000387-how-is-the-average-resolution-time-calculated-in-reports- 2019-09-17T19:07:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000388-how-does-the-supervisor-work- 2019-09-17T19:07:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000389-how-to-generate-a-report-on-billable-work-done-by-an-agent- 2023-07-24T07:40:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000390-if-an-agent-creates-a-canned-response-is-there-a-way-to-send-it-to-all-agents- 2020-05-07T06:44:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000391-how-to-get-the-ticket-property-fields-data-from-a-report- 2023-08-27T13:09:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000392-how-to-get-a-report-of-overall-trending-in-my-service-desk- 2020-05-07T07:38:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000393-how-do-i-go-about-including-the-serial-number-of-assets-in-the-report- 2023-07-24T07:59:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000394-how-to-show-all-the-assets-that-are-not-used-by-a-user- 2019-09-17T19:10:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000395-how-to-export-all-of-the-customer-satisfaction-histories-for-an-agent- 2023-07-24T08:23:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000396-how-to-select-multiple-groups-when-creating-a-custom-report- 2023-09-24T02:23:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000397-are-automations-case-sensitive-when-we-use-the-subject-description-contains- 2021-05-19T09:25:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000398-can-i-give-agents-access-to-create-canned-responses- 2020-05-07T06:45:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000399-how-do-i-filter-tickets-using-checkboxes- 2023-05-24T04:32:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000400-is-a-note-considered-as-an-interaction- 2023-04-10T00:51:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000401-is-it-possible-to-allocate-tags-to-several-existing-tickets-at-once- 2020-05-07T06:48:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000402-how-can-i-automatically-move-emails-from-a-specific-sender-with-specific-subject-or-body-to-the-spam- 2023-04-10T00:59:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000403-can-i-use-minutes-days-since-instead-of-the-hours-since-option-in-the-supervisor- 2019-09-17T19:17:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000404-what-is-a-scenario-automation- 2019-09-17T19:17:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000406-can-agents-set-up-their-personal-scenario-automations- 2023-04-10T01:16:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000407-how-do-i-setup-a-scenario-automation-as-an-admin- 2023-04-10T01:20:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000408-how-do-i-restrict-scenarios-to-specific-agents- 2023-04-10T02:01:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000409-can-we-add-notes-to-tickets-in-an-automated-way- 2020-05-07T06:49:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000410-if-i-choose-send-email-to-or-add-note-using-scenario-automations-would-i-have-the-option-to-a 2019-09-17T19:22:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000411-how-to-automatically-reopen-the-ticket-when-the-customer-responds- 2019-09-17T19:22:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000412-how-to-get-a-report-of-the-softwares-in-the-asset- 2023-07-24T08:43:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000413-is-there-any-way-that-i-can-send-an-attachment-to-the-requester-automatically- 2020-05-07T06:49:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000414-how-to-get-a-report-that-shows-the-current-state-of-the-asset- 2019-09-17T19:28:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000415-how-is-the-number-of-reopens-calculated- 2023-07-24T08:50:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000416-how-to-pull-reports-of-service-requests-that-came-in- 2020-05-07T07:39:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000417-how-can-i-receive-email-notifications-for-all-specific-tickets-when-a-requester-replies-and-i-am-not- 2023-04-10T01:22:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000418-how-do-i-delete-all-the-tickets-in-my-service-desk-automatically- 2023-05-16T00:33:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000419-how-do-i-export-tickets-with-a-common-subject-line- 2019-09-17T19:32:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000420-bulk-update-a-field-across-multiple-tickets 2026-06-30T02:50:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000421-what-is-the-date-range-available-for-default-and-custom-reports- 2019-09-17T19:33:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000422-why-do-i-see-the-number-of-resolved-tickets-more-than-received-in-a-report- 2019-09-17T19:34:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000423-what-is-the-difference-between-average-customer-interactions-and-average-agent-interactions- 2020-05-07T07:44:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000424-how-do-i-send-an-escalation-mail-to-all-agents-of-a-group-if-a-ticket-is-left-unattended-for-more-tha 2023-05-26T04:47:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000425-how-to-assign-a-ticket-to-an-agent-who-responds-to-the-ticket- 2023-05-16T00:37:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000426-how-to-send-out-customer-satisfaction-emails-based-on-specific-group- 2023-05-08T00:42:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000427-i-had-setup-a-supervisor-rule-but-it-doesn-t-seem-to-update-all-tickets-what-could-be-the-reason- 2019-09-17T19:38:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000428-how-do-i-automatically-close-any-resolved-ticket-after-48-hours- 2019-09-17T19:39:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000430-how-to-reopen-the-ticket-when-a-customer-feedback-is-received- 2020-05-07T06:53:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000431-how-to-set-the-priority-of-the-tickets-automatically- 2023-05-21T23:54:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000432-why-are-tickets-coming-in-with-a-low-priority-even-if-the-urgency-and-impact-have-been-set- 2020-05-07T07:16:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000433-why-i-am-not-able-to-set-the-priority-of-a-ticket-using-impact-and-urgency-for-service-request-ticket 2020-05-07T07:17:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000436-can-i-send-announcements-as-emails- 2023-08-27T12:29:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000437-how-do-i-share-updates-with-my-agents-and-end-users-when-i-need-to-let-everyone-know-of-something-im 2023-09-24T01:51:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000438-how-do-i-modify-or-delete-the-announcements-that-have-posted-on-the-portal- 2020-05-07T07:20:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000439-how-to-setup-the-forwarding-rule-for-the-service-desk-email-address- 2019-09-17T20:12:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000440-how-can-i-add-an-email-address-to-which-my-customers-can-write-and-create-tickets-on-freshservice- 2019-09-17T20:15:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000441-how-to-activate-a-service-desk-email-address- 2019-09-17T20:15:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000442-why-haven-t-i-received-the-activation-email-from-freshservice- 2019-09-17T20:16:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000443-why-am-i-getting-the-error-activation-code-invalid-when-i-try-to-activate-my-support-email-address 2023-08-21T09:26:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000444-can-i-use-my-own-mail-servers-to-send-and-receive-emails-in-freshservice- 2020-11-14T23:48:46-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000445-how-do-i-reply-directly-to-the-original-sender-when-it-comes-to-emails-that-are-forwarded-to-the-serv 2023-09-19T03:23:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000447-can-you-create-a-ticket-using-reply-to-address-in-freshservice- 2019-09-17T20:20:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000448-how-do-customer-replies-get-appended-to-the-original-ticket- 2025-11-18T07:12:56-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000449-how-to-forward-tickets-to-a-third-party-who-is-not-an-agent- 2019-09-17T20:29:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000450-can-an-email-address-be-automatically-added-in-the-cc-for-replies- 2019-09-17T20:29:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000451-can-i-change-the-properties-of-a-ticket-while-replying-as-an-agent-from-my-mailbox- 2023-09-19T03:29:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000453-can-an-agent-reply-from-their-mailbox-and-have-it-added-as-a-private-note-instead-of-a-public-note- 2019-09-17T20:31:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000454-the-agents-are-also-receiving-the-tickets-in-their-mailbox-apart-from-the-service-desk-what-could-be 2019-09-17T20:34:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000455-can-i-send-an-escalation-email-to-multiple-agents- 2019-09-17T20:34:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000456-how-do-i-change-the-font-in-email-notifications-and-replies- 2019-09-17T20:35:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000457-emails-are-not-going-through-to-the-customer-from-freshservice-how-to-go-about-this- 2023-08-21T09:37:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000458-why-aren-t-tickets-getting-created-even-after-adding-the-support-email-address-in-freshservice- 2023-08-21T09:39:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000459-how-to-prevent-tickets-from-being-created-if-the-support-email-address-is-in-the-cc-or-bcc-of-an-emai 2019-09-17T20:37:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000460-why-aren-t-tickets-getting-created-for-emails-that-are-manually-forwarded-from-the-service-desk-email 2019-09-17T20:38:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000461-how-to-deactivate-email-support-and-use-only-portal-in-freshservice- 2019-09-17T20:38:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000462-what-are-the-4-release-types- 2019-09-17T20:40:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000463-can-more-than-one-change-be-associated-to-a-release- 2019-09-17T20:41:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000464-can-a-requester-view-the-release-ticket- 2020-05-07T07:21:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000465-how-do-you-run-a-report-on-release- 2023-05-03T06:14:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000466-how-can-i-add-custom-fields-to-the-release-form-in-freshservice- 2023-04-10T01:30:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000471-does-the-response-time-in-the-ticket-include-weekends- 2019-09-18T04:31:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000472-what-does-the-red-and-green-arrow-in-the-default-reports-signify-and-how-is-the-percentile-calculated 2019-09-18T04:32:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000473-how-to-find-the-first-response-status-of-a-ticket-for-which-there-is-no-first-response-given- 2020-05-07T07:45:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000474-how-to-run-report-on-top-10-tickets-with-the-oldest-updates- 2019-09-18T04:33:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000476-is-it-possible-to-filter-a-report-by-os-version- 2019-09-18T04:34:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000477-are-there-email-notifications-for-tasks- 2020-04-28T11:57:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000478-can-tasks-be-assigned-to-different-groups-even-though-the-original-ticket-is-in-a-different-group- 2020-04-28T11:58:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000479-do-we-have-a-filter-to-view-the-tasks-for-an-agent- 2020-04-28T11:59:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000480-do-we-have-reminder-notifications-for-tasks- 2020-04-28T11:59:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000481-can-we-prevent-a-ticket-closure-unless-a-task-is-completed- 2020-04-28T12:01:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000482-are-there-any-reports-for-tasks- 2020-04-28T12:01:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000483-can-we-have-timesheet-for-tasks- 2020-04-28T12:02:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000484-how-is-the-due-date-determined-for-tasks-does-it-align-with-the-ticket-sla-or-have-a-separate-sla- 2023-05-30T01:34:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000485-can-the-task-fields-be-modified-apart-from-the-existing-ones- 2020-04-28T12:03:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000486-can-the-tasks-in-a-ticket-be-re-ordered- 2024-03-13T23:16:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000487-how-do-emails-from-your-requesters-get-converted-into-tickets- 2020-04-28T12:21:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000488-what-is-the-difference-between-a-note-and-a-reply- 2019-09-18T06:16:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000489-what-is-the-size-limit-for-attachments-to-a-ticket-reply-in-freshservice- 2023-05-04T06:43:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000490-can-i-attach-multiple-files-while-replying-to-a-ticket- 2023-05-04T06:46:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000491-can-i-add-custom-fields-to-a-service-item-if-yes-then-how- 2023-06-12T05:13:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000492-would-it-be-possible-to-add-attachments-that-are-more-than-25-mb-in-size- 2020-05-03T14:39:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000493-i-want-to-insert-a-footer-into-all-my-replies-how-do-i-do-this- 2019-09-18T06:24:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000494-how-to-close-a-ticket-without-sending-an-email-notification-to-the-requester- 2019-09-18T06:25:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000495-is-it-possible-to-forward-the-ticket-to-a-non-agent-whenever-a-new-ticket-is-created- 2019-09-18T06:25:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000496-is-it-possible-to-add-another-agent-to-a-ticket- 2019-09-18T06:25:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000497-how-do-you-check-if-another-agent-is-looking-at-the-same-ticket- 2019-09-18T06:26:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000498-how-do-we-check-if-an-agent-is-answering-replying-to-your-ticket- 2019-09-18T06:26:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000499-how-can-the-requester-change-the-priority-of-a-ticket- 2023-04-10T01:24:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000500-how-can-requesters-view-their-previous-conversations-after-a-ticket-is-closed- 2019-09-18T06:27:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000501-can-i-download-attachments-using-a-public-ticket-url-without-being-logged-in- 2019-09-18T06:27:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000502-can-details-apart-from-the-contact-details-in-freshservice-be-retrieved-for-a-particular-requester- 2019-09-18T06:28:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000503-can-i-receive-a-sound-notification-when-a-new-ticket-comes-in- 2019-09-18T06:28:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000504-can-i-schedule-a-recurring-ticket-in-freshservice- 2023-04-10T01:27:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000505-how-to-remove-the-ticket-number-that-appears-in-the-subject-of-email-notifications- 2023-04-06T01:28:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000506-how-can-we-track-time-on-a-ticket- 2019-09-18T06:30:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000507-how-to-automatically-stop-the-time-tracker- 2020-04-28T12:10:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000508-on-what-timezone-are-the-ticket-counting-timers-based- 2019-09-18T06:31:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000509-how-do-i-define-relationship-between-assets- 2023-09-19T04:48:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000510-can-i-import-assets- 2019-09-18T06:32:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000511-how-do-i-add-assets-in-different-locations-and-differentiate-them-based-on-location- 2023-08-21T09:43:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000512-how-do-i-associate-assets-to-users-tickets- 2023-08-21T09:46:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000513-what-is-the-difference-between-agent-and-probe- 2019-09-18T06:33:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000514-how-to-add-custom-fields-for-assets- 2023-08-25T09:30:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000515-can-i-get-notified-of-expiring-contracts- 2023-08-25T09:34:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000516-can-we-import-locations- 2019-09-18T06:34:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000517-what-are-contract-types-available-by-default-in-freshservice- 2019-09-18T06:35:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000518-are-bulk-actions-available-for-assets- 2023-08-25T10:22:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000519-are-automations-applicable-for-asset-management- 2023-08-25T10:27:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000520-are-vendors-auto-detected-by-the-freshservice-probe-agent- 2019-09-18T06:36:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000521-what-is-the-synchronisation-time-for-agent-and-probe- 2019-09-18T06:38:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000522-how-to-map-user-fields-when-importing-using-the-active-directory-probe- 2023-09-19T04:53:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000523-why-am-i-unable-to-detect-assets- 2023-09-19T04:55:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000524-how-to-pull-user-information-from-active-directory-using-probe- 2023-09-19T04:56:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000525-assets-are-successfully-scanned-but-are-not-inserted-into-inventory-why-is-that- 2019-09-18T06:41:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000526-bulk-import-of-assets-not-working-missing-entries-what-to-do- 2019-09-18T06:41:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000527-can-i-import-components-information- 2019-09-18T06:41:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000528-can-i-automate-the-relationship-between-assets- 2019-09-18T06:42:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000529-can-i-clone-the-assets- 2023-09-19T05:08:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000530-what-is-an-asset-state- 2019-09-18T06:42:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000531-can-i-add-custom-asset-state- 2023-09-19T05:21:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000532-how-do-i-get-a-copy-of-all-my-assets- 2023-07-25T08:06:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000533-how-to-search-assets-with-locations- 2023-08-27T10:44:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000534-how-can-i-print-asset-tags- 2023-09-24T01:44:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000535-can-t-find-the-vendor-in-the-vendor-list-while-adding-editing-an-asset- 2020-05-02T06:20:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000536-what-is-the-difference-between-serial-number-and-asset-tag- 2020-11-14T23:40:38-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000537-what-is-asset-usage-type- 2019-09-18T06:46:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000538-what-is-loaner- 2019-09-18T06:46:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000539-difference-between-loaner-and-permanent-usage-type 2019-09-18T06:47:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000540-why-can-t-i-find-custom-fields-in-column-customiser- 2019-09-18T06:47:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000542-how-to-create-asset-views- 2019-09-18T06:48:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000543-how-to-edit-delete-asset-views- 2023-07-24T10:02:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000544-how-to-hide-default-asset-type- 2019-09-18T06:50:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000545-how-are-the-points-calculated-for-the-leaderboard- 2020-11-14T23:44:00-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000546-how-do-i-create-custom-quests- 2019-09-18T06:52:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000547-how-can-i-edit-the-level-of-each-agent-manually- 2019-09-18T06:53:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000548-why-aren-t-my-points-updated-on-the-leaderboard-yet-even-though-i-ve-completed-a-quest- 2019-09-18T06:53:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000549-how-will-agents-be-notified-when-they-complete-a-quest- 2019-09-18T06:54:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000550-how-to-disable-enable-email-notifications- 2020-05-02T06:52:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000551-how-do-i-notify-agents-when-a-ticket-is-created-on-my-freshservice- 2020-05-02T06:46:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000552-how-to-enable-ticket-creation-email-notifications-for-non-agents- 2023-08-27T11:24:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000553-why-am-i-as-an-agent-not-getting-notifications-when-a-new-ticket-is-created- 2019-09-18T06:56:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000554-how-do-i-stop-my-users-from-receiving-an-email-to-sign-up-for-the-portal- 2025-07-18T05:31:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000555-insert-placeholders-for-dynamic-content 2026-07-01T10:19:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000556-how-to-notify-the-requester-when-a-ticket-is-closed-or-resolved- 2019-09-18T06:58:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000557-how-to-stop-the-close-ticket-notification-for-a-particular-ticket- 2020-05-02T06:43:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000558-how-to-setup-email-notification-for-response-and-resolution-violations- 2020-05-02T06:30:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000559-how-to-notify-the-requester-if-an-agent-adds-a-public-note-to-the-ticket- 2019-09-18T06:59:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000562-add-and-link-child-tickets-to-service-requests 2024-05-21T05:38:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000566-how-are-backlog-tickets-in-the-reports-calculated- 2023-07-25T07:57:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000567-who-would-have-access-to-reports- 2023-09-19T05:39:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000568-why-is-there-a-difference-between-the-ticket-count-taken-in-export-and-the-report- 2023-07-25T08:00:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000569-what-tickets-are-taken-into-account-for-the-count-of-resolved-tickets-in-reports- 2019-09-18T14:04:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000570-how-do-you-calculate-resolution-sla- 2022-09-13T11:16:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000571-are-there-any-limitations-in-the-drill-down-option-for-the-reports- 2019-09-18T14:05:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000572-what-is-a-sandbox- 2019-12-16T02:12:54-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000574-what-are-the-modules-that-do-not-get-copied-to-your-sandbox-account- 2019-09-18T14:13:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000575-how-to-setup-a-sandbox-account- 2019-09-18T14:14:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000576-is-sandbox-available-in-my-plan- 2023-01-20T05:40:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000577-how-to-sync-changes-from-sandbox-to-my-freshservice-account- 2019-09-18T14:14:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000578-how-to-identify-if-i-am-logged-into-the-sandbox-or-production-account- 2019-09-18T14:15:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000579-i-received-a-conflict-error-when-trying-to-sync-from-sandbox-account-what-does-it-mean- 2019-09-18T14:15:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000580-i-received-a-sync-error-when-trying-to-sync-from-sandbox-account-what-does-it-mean- 2019-09-18T14:16:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000581-how-to-sync-changes-in-case-of-a-conflict-or-sync-error- 2019-09-18T14:16:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000582-where-can-i-view-all-the-sync-history- 2019-09-18T14:17:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000583-how-to-deactivate-my-sandbox-account-without-syncing-changes- 2019-09-18T14:17:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000584-what-are-the-changes-skipped-in-sandbox- 2019-09-18T14:17:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000588-why-is-the-location-panel-greyed-out-when-editing-a-loaner-item- 2019-09-22T06:08:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000589-how-to-restrict-catalog-items-to-specific-users- 2023-03-31T01:00:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000590-can-i-have-a-service-item-in-multiple-service-categories- 2019-09-22T06:12:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000591-how-do-i-edit-the-subject-for-service-requests- 2023-03-31T01:10:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000592-can-we-allow-attachments-when-raising-a-service-request- 2023-03-31T01:18:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000593-what-are-the-different-field-types-that-can-be-included-while-creating-a-service-item-in-freshservice 2023-05-03T03:15:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000594-what-is-a-loaner-item- 2019-09-22T06:16:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000595-what-is-the-difference-between-loaner-item-and-permanent-item- 2019-09-22T06:18:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000596-why-aren-t-the-service-items-i-create-not-displayed-in-the-catalog- 2019-09-22T06:18:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000597-can-i-do-bulk-actions-on-service-items- 2019-09-22T06:19:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000598-how-to-view-service-items-that-aren-t-published-but-saved-as-draft- 2023-04-04T01:20:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000599-how-to-reorder-service-items-in-a-bundle- 2023-05-03T03:17:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000600-do-we-have-limitations-on-the-number-of-custom-fields-that-can-be-created-in-a-service-item- 2023-08-08T10:37:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000601-what-are-all-the-specifications-of-an-image-that-we-can-upload-for-a-service-item- 2019-09-22T06:28:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000603-can-we-reorder-service-categories- 2019-09-22T06:31:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000604-can-we-clean-up-all-the-default-service-items- 2019-09-22T06:31:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000606-what-are-all-the-mandatory-fields-that-is-necessary-to-submit-a-loaner-service-request- 2019-09-22T06:32:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000607-why-child-service-items-are-visible-in-the-end-user-portal- 2019-09-22T06:33:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000608-can-we-have-multi-stage-approvals-for-service-requests- 2023-03-31T01:28:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000609-how-to-change-the-delivery-stages-of-a-service-request- 2019-09-22T06:34:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000610-can-i-set-approval-reminders-for-service-requests- 2023-04-04T00:31:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000611-i-m-not-able-to-create-child-service-requests-for-service-request-manually- 2019-09-22T06:36:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000612-can-i-send-approval-comments-to-a-requester- 2023-03-31T01:47:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000613-can-i-convert-an-incident-to-a-service-request- 2019-09-22T06:37:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000614-i-lost-the-requested-items-information-when-i-changed-the-type-of-a-ticket-to-an-incident-why- 2019-09-22T06:40:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000615-how-can-i-trigger-automation-for-one-specific-service-item-category- 2023-04-04T00:40:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000616-how-can-i-trigger-automation-based-on-a-specific-field-in-a-service-item- 2023-03-30T05:42:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000617-how-can-i-send-requested-item-details-in-the-approval-link-or-the-email-notifications- 2019-09-22T06:42:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000618-can-i-set-visibility-restrictions-for-service-category- 2019-09-22T06:42:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000619-can-i-make-attachments-mandatory-for-a-service-item- 2023-06-09T00:30:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000620-why-is-there-a-need-for-team-huddle-when-a-private-note-can-be-added-with-the-ability-to-tag-agents- 2019-09-22T06:44:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000621-is-team-huddle-a-real-time-chat-feature- 2019-09-22T06:45:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000622-how-to-enable-team-huddle- 2023-04-27T00:49:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000623-differentiate-between-incidents-and-service-requests- 2019-09-22T06:46:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000624-why-do-you-merge-2-tickets- 2019-09-22T06:46:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000625-can-we-associate-a-ticket-to-a-change-directly- 2023-04-27T00:51:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000627-what-is-the-purpose-of-adding-a-watcher-to-a-ticket- 2019-09-22T06:48:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000628-how-to-remove-a-watcher-from-a-ticket- 2019-09-22T06:48:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000629-can-watchers-be-non-agents- 2019-09-22T06:48:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000630-how-to-modify-the-due-date-of-a-ticket- 2023-05-03T03:07:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000632-can-requesters-see-conversations-agents-have-with-third-parties- 2019-09-22T06:50:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000633-why-do-some-tickets-have-approval-tab-and-some-don-t- 2019-09-22T06:50:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000634-what-are-the-bulk-actions-available-for-tickets- 2023-05-03T03:11:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000635-why-have-tags-when-there-are-filters- 2019-09-22T06:51:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000636-creating-incident-categories-in-freshservice 2025-01-09T02:07:12-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000637-how-do-sub-categories-work- 2019-09-22T06:55:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000640-how-do-i-change-the-service-desk-s-time-zone- 2019-09-22T06:59:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000641-how-do-i-change-my-own-agent-profile-s-time-zone- 2019-09-22T07:00:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000642-how-to-configure-business-hours- 2025-11-18T07:33:37-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000643-how-to-set-holidays-and-change-calendar-holidays-to-working-day- 2019-09-22T07:01:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000644-is-a-private-note-counted-as-a-response-under-sla-policies- 2019-09-22T07:01:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000645-how-to-send-escalation-emails-to-an-agent-who-has-not-responded-on-a-ticket-for-a-definitive-period-o 2023-09-19T05:50:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000646-can-individual-sla-policies-be-set-up-for-different-categories- 2019-09-22T07:02:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000647-which-agent-is-attributed-under-the-tickets-resolved-resolution-metric-when-there-are-multiple-agents 2019-09-22T07:04:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000648-will-the-reopening-of-a-resolved-ticket-count-against-average-resolution-time- 2019-09-22T07:04:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000649-what-is-the-difference-between-response-due-and-overdue- 2019-09-22T07:05:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000655-get-started-with-change-management 2026-01-31T00:55:07-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000656-integrating-servicebot-with-microsoft-teams 2025-11-19T01:26:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000664-enabling-actions-on-associated-tickets-in-change-workflows 2023-10-03T04:40:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000665-setting-up-time-spent-reports 2024-04-08T06:33:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000000941-detecting-agent-collision-in-tickets 2022-10-17T04:47:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001010-scheduling-maintenance-blackout-windows 2025-12-01T23:28:37-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001026-custom-field-mapping-for-sccm 2024-02-15T04:35:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001029-analytics-widgets-glossary 2025-11-18T07:50:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001037-freshservice-integration-with-freshrelease 2021-01-18T06:55:03-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001050-setting-up-custom-statuses-for-problems 2023-09-29T05:49:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001051-creation-of-incidents-changes-for-an-asset 2019-11-18T21:22:53-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001053-setting-up-single-sign-on-for-your-wordpress-users 2021-07-13T09:31:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001055-ms-intune-integration-with-freshservice 2026-07-23T02:34:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001060-add-a-lookup-field-to-a-service-item-form 2026-07-01T14:30:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001074-comparing-multiple-metrics-in-a-widget 2022-08-29T05:21:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001083-setting-up-time-sheet-reports 2024-04-08T06:59:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001084-getting-started-with-knowledge-base-2-0 2025-11-18T07:37:49-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001086-add-members-observers-to-agent-groups 2026-07-01T14:52:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001123-exporting-data-from-analytics-to-power-bi 2025-03-11T05:15:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001135-create-and-manage-agent-groups 2024-04-03T06:16:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001168--access-freshservice-with-freshworks-organization-account 2023-10-03T06:07:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001173-configure-active-directory-sso-with-json-web-token 2023-10-03T05:48:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001176-adding-importing-asset-locations 2023-10-03T05:58:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001189-automating-asset-lifecycle 2023-10-03T04:43:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001209-schedule-manage-cab-meetings-with-cab-huddle 2024-05-15T03:55:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001633-tls-1-1-support-deprecation 2020-03-27T02:07:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001658-single-sign-on-in-freshdesk 2023-07-03T05:14:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001678-create-manage-requester-groups 2024-08-09T05:35:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001711-get-started-with-analytics-basic 2026-06-03T03:29:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001722-freshworks-terms-of-service-tos-update-april-2020 2020-03-27T05:44:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001729-tls-v1-1-support-deprecation 2020-03-30T03:38:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001735-terms-of-service-update-april-2020 2023-08-02T10:56:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001744-software-license-contracts 2020-04-23T06:16:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001751-attachment-security 2024-10-16T07:15:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001761-requesting-changes 2024-05-08T07:09:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001826-empty-and-text-widgets-in-analytics 2020-04-08T21:17:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001887-setting-up-servicebot-for-slack 2025-11-18T06:53:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000001889-approvals-in-knowledge-base 2025-11-18T07:42:14-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002086-can-report-be-generated-for-every-custom-fields-created-in-an-asset- 2020-05-07T07:42:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002087-in-reports-under-tickets-by-source-how-does-the-phone-portal-and-email-is-identified-if-i-change-t 2020-05-07T07:47:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002088-configuring-custom-sso-policies-under-org 2025-09-23T01:09:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002092-freshdesk-cookie-policy 2024-05-27T14:23:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002120-freshworks-terms-of-service-tos-update-may-2020 2020-06-18T02:46:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002160-how-to-sync-google-contacts- 2023-09-29T15:37:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002168-freshworks-terms-of-service-tos-update-may-2020 2020-05-21T10:02:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002299-how-to-integrate-freshsuccess-with-freshdesk- 2021-06-17T16:58:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002322-freshworks-privacy-policy-update-june-2020 2020-06-05T11:51:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002324-freshworks-privacy-policy-update-june-2020 2020-06-08T02:29:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002363-adding-stakeholders-to-the-onboarding-module 2025-07-01T00:51:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002364-building-onboarding-kits 2025-07-01T00:52:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002365-creating-onboarding-tickets 2025-07-01T00:52:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002366-modify-approvals-for-onboarding-processes 2025-07-01T00:53:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002457-how-to-integrate-freshsales-with-freshdesk- 2024-12-09T01:42:49-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002459-how-to-integrate-quickbooks- 2024-02-18T14:09:16-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002461-how-to-integrate-xero- 2024-02-18T12:43:09-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002462-how-to-set-up-the-sms-integration- 2026-07-28T04:48:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002688-migrating-from-sendgrid-to-freshworks-email-service-us- 2020-10-19T08:10:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002689-migrating-from-sendgrid-to-freshworks-email-service-eu- 2020-10-19T08:06:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002690-migrating-from-sendgrid-to-freshworks-email-service-au- 2020-10-19T08:08:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002691-migrating-from-sendgrid-to-freshworks-email-service-ind- 2020-10-19T08:08:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002695-how-to-send-sms-messages- 2023-09-30T11:47:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002728-configure-business-rules-for-tickets-and-service-items 2026-06-30T06:17:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002729-automatically-create-alert-based-incidents-using-alert-rules 2024-05-09T19:30:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002730-reopen-safely-with-the-return-to-work-app 2020-07-16T22:57:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002747-integrate-solarwinds-npm-with-freshservice-alert-management 2025-02-05T17:39:50-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002755-getting-started-with-purchase-orders 2022-12-01T02:27:35-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002756-creating-a-purchase-order 2024-06-25T06:11:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002757-managing-approvals-for-purchase-orders 2020-11-02T09:27:25-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002758-adding-associations-and-attachments 2020-11-02T09:23:14-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002803-integrate-new-relic-apm-with-freshservice-alert-management 2023-09-28T04:23:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002810-what-are-the-different-types-of-relationships-in-freshservice- 2023-10-03T05:58:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002832-upgrade-employee-experience-with-freshchat-integration 2025-11-18T06:55:20-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002838-integrate-new-relic-synthetics-with-freshservice-alert-management 2022-12-01T02:35:10-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002839-integrate-pingdom-with-freshservice-alert-management 2023-09-28T04:24:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002840-discovery-agent-commands-mac-linux- 2020-08-12T11:10:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002876-integrate-site-24x7-with-freshservice-alert-management 2024-10-07T23:23:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002880-integrate-nagios-xi-with-freshservice-alert-management 2023-09-28T04:26:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002885-alert-management-in-freshservice-an-overview 2025-12-09T03:01:35-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002886-user-experience-in-freshchat-integration 2025-11-18T06:56:18-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002892-integrating-freshservice-with-freshsales 2020-11-15T06:04:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002908-integrate-prtg-with-freshservice-alert-management 2023-09-28T04:27:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002911-getting-started-with-the-analytics-platform 2025-11-18T07:49:29-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002913-integrate-zabbix-with-freshservice-alert-management 2024-04-29T00:34:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002920-integrate-opmanager-with-freshservice-alert-management 2023-09-28T04:29:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002928-integrate-microsoft-scom-with-freshservice-alert-management 2023-09-28T04:29:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002932-introducing-freshworks-organization 2021-10-18T02:40:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002933-setting-up-roles-role-based-access-controls 2024-05-15T04:26:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002935-setting-up-task-automations 2023-10-03T04:44:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002961-introducing-orchestration-center 2025-01-09T03:01:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002980-improve-team-alignment-with-team-dashboards 2025-11-18T07:02:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002982-importing-products-into-the-product-catalog 2020-12-01T05:25:26-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002985-reauthorization-of-custom-mailbox 2026-06-11T05:33:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000002987-integrate-applications-manager-with-freshservice-alert-management 2023-09-28T04:30:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003039-importing-and-exporting-custom-objects 2026-07-01T15:15:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003047-projects-not-loading-here-is-how-to-fix-the-problem 2023-06-13T05:15:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003059-getting-started-with-freshthemes 2023-10-03T05:38:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003060-palettes-and-hex-codes 2023-10-03T05:38:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003061-adding-custom-styles-to-your-portal 2023-10-03T05:39:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003062-complete-layout-customization 2023-10-03T05:40:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003063-previewing-your-theme-without-publishing 2020-11-11T02:29:20-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003064-portal-layout-basics 2020-11-11T03:08:54-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003065-what-is-handlebars-js- 2021-12-21T09:41:53-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003066-partials-and-placeholders 2020-11-16T00:43:29-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003067-helpers 2020-11-16T00:43:37-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003068-custom-helpers 2020-11-16T00:43:49-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003069-custom-events 2020-11-16T00:43:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003070-global-placeholders 2020-11-16T00:44:04-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003071-dynamic-placeholders 2020-11-16T00:44:13-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003080-setting-up-freddy-ai-agent-for-microsoft-teams 2026-08-13T03:39:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003090-receiving-items-in-a-purchase-order 2021-01-07T02:32:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003092-get-started-with-project-management 2026-01-30T02:27:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003093-visualising-projects-in-freshservice 2020-11-02T23:17:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003094-project-project-task-creation-through-workflow-automator 2023-09-29T06:11:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003095-project-management-roles-and-privileges 2023-10-03T06:00:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003097-setting-up-your-first-software-project 2020-12-02T01:16:50-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003098-how-to-create-and-manage-test-cases-test-runs-and-test-plans 2020-11-03T04:37:38-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003099-get-started-with-project-analytics 2023-08-01T09:31:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003101-exporting-data-from-analytics-to-tableau 2024-12-16T01:12:08-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003117-creating-custom-objects 2026-07-01T15:14:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003118-using-custom-objects-in-workflows 2025-11-18T09:39:50-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003127-what-is-orchestration- 2020-11-15T00:05:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003133-what-is-freshworks-neo-admin-center- 2020-11-25T08:26:03-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003134-organization-admins-in-neo-admin-center 2026-01-14T01:30:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003135-how-to-access-freshdesk-with-freshworks-neo-admin-center 2026-01-14T01:34:49-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003136-setting-up-rich-text-sections-with-content-fields 2023-09-27T06:07:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003144-orchestration-faqs 2022-11-01T07:48:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003146-resolve-issues-and-fulfill-requests-within-microsoft-teams 2022-12-27T10:57:26-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003160-setting-up-multi-select-dropdown-for-incident-service-catalog-and-change-forms 2024-10-09T06:07:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003164-supervisor-rules-configuration-based-on-custom-ticket-status 2024-05-15T03:57:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003192-integrate-datadog-apm-with-freshservice-alert-management 2026-03-06T10:01:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003193-integrate-datadog-synthetic-monitoring-with-freshservice-alert-management 2023-09-28T04:31:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003194--integrate-dynatrace-with-freshservice-alert-management 2023-09-28T04:32:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003195--integrate-logicmonitor-with-freshservice-alert-management 2023-09-28T04:33:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003205-how-to-integrate-jira-with-the-web-application- 2024-02-18T13:32:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003221-adding-items-to-inventory 2024-04-02T08:39:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003223-how-to-integrate-segment-with-the-web-application- 2024-02-18T13:39:06-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003226-plan-and-execute-projects-better-with-modern-gantt 2021-06-14T05:29:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003240-how-to-configure-statuses- 2021-06-14T05:52:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003242-how-to-configure-project-task-workflows- 2021-01-28T09:40:25-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003243-how-to-configure-custom-fields-and-forms-in-project-management- 2024-04-08T07:12:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003245-how-to-configure-task-types- 2021-01-21T11:27:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003246-how-to-configure-workflow-transitions- 2021-01-28T09:41:24-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003247-integrating-with-zoom- 2021-02-10T07:17:19-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003248-integrating-with-slack-saas-management-app 2021-05-10T01:28:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003249-integrating-with-dropbox 2021-02-10T07:14:30-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003250-integrating-with-microsoft-office-365 2022-06-27T02:36:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003256-setting-up-freddy-ai-agent-for-slack 2025-11-12T01:27:27-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003258-sample-use-case-configuring-google-hangout-chat-notification-for-high-priority-incidents 2021-02-01T00:26:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003259-setting-up-the-orchestration-server 2024-08-09T09:32:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003260-how-to-reset-the-secret-key-of-an-orchestration-server 2021-02-01T04:26:19-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003261-uninstalling-the-orchestration-server 2021-02-01T04:27:20-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003264-installation-guide-for-microsoft-on-premise-active-directory-orchestration-app 2022-05-10T08:52:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003265-how-to-configure-your-project-settings- 2021-08-06T07:36:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003266-how-to-add-project-members-to-a-new-gen-project- 2023-05-16T00:27:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003267-how-to-use-time-tracking-in-projects- 2021-01-28T05:44:03-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003268-how-to-customize-your-kanban-board- 2023-03-09T05:57:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003269-setting-up-kanban-board-using-filters-and-groups 2023-04-12T10:28:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003270-what-is-saas-management- 2023-08-16T05:27:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003271-how-to-use-microsoft-active-directory-orchestration-app-for-employee-onboarding-automation- 2025-07-23T06:14:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003272-installation-guide-for-github-orchestration-app 2021-05-12T02:42:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003273-sample-use-case-automate-requests-to-organizations-and-repositories 2021-02-01T05:56:36-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003278-installation-guide-for-google-calendar-orchestration-app 2021-05-12T02:44:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003279-sample-use-case-create-event-with-change-creation 2021-02-04T07:08:15-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003280-discovering-your-saas-applications 2022-04-06T01:29:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003281-classifying-managing-and-creating-licenses-for-your-saas-applications 2021-02-09T07:25:35-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003282-tracking-insights-for-saas-applications 2021-02-09T07:23:52-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003283-taking-insight-driven-actions-on-saas-applications 2021-02-09T07:26:05-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003284-setting-up-workflows-to-automate-saas-actions 2023-09-29T06:04:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003289-integrating-with-azure- 2021-10-26T06:58:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003290-overview-of-zoom-integration 2023-09-12T05:11:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003291-overview-of-slack-integration 2023-10-18T09:53:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003292-installation-guide-for-microsoft-exchange 2021-05-19T00:55:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003293-sample-use-case-for-ms-exchange-orchestration-app-create-event-with-change-creation-ms-exchange- 2021-05-19T00:49:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003294-sample-use-case-ms-teams-notification-for-high-priority-incident 2021-02-10T05:29:36-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003298-how-to-integrate-with-docusign- 2024-02-18T13:46:49-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003300-installation-guide-for-aws-cloud-formation 2021-05-12T02:01:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003301-sample-use-case-provision-a-lamp-tech-stack 2021-02-15T05:16:32-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003302-installation-guide-for-onelogin-app-orchestration-saas- 2021-11-01T03:04:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003303-installation-guide-for-zoom-orchestration-app 2021-05-19T01:28:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003305-installation-guide-for-microsoft-teams-orchestration-app 2026-01-21T16:20:13-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003307-installation-guide-for-gsuite-app-orchestration-saas- 2022-07-28T06:00:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003308-business-rules-troubleshooting-guide 2023-07-03T06:44:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003311-custom-ssl-certificate 2024-05-20T06:07:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003313-installation-guide-for-slack-orchestration-app 2021-12-06T03:42:26-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003314-sample-use-case-for-slack-orchestration-app-major-incident-response 2021-02-19T07:13:40-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003315-sample-use-case-for-slack-orchestration-app-slack-notification-for-high-priority-incident 2021-02-19T07:21:15-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003318-sample-use-case-for-gsuite-orchestration-app-employee-onboarding 2021-02-22T00:37:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003319-installation-guide-for-amazon-ec2-orchestration-app 2024-05-10T07:57:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003320-sample-use-case-for-amazon-ec2-orchestration-app-request-for-aws-ec2-instance 2021-02-23T00:44:54-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003321-installation-guide-for-docusign-app-orchestration-saas- 2025-11-04T01:34:32-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003322-sample-use-case-for-docusign-orchestration-app-employee-clearance 2021-02-22T08:45:04-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003324-using-the-freddy-ai-agent-for-slack 2024-10-23T04:52:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003327-sample-use-case-for-onelogin-orchestration-app-employee-onboarding 2021-02-23T05:27:09-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003328-installation-guide-for-azure-active-directory-app-orchestration-saas- 2022-02-01T23:38:04-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003329-sample-use-case-for-azure-ad-orchestration-app-employee-onboarding 2021-02-23T06:25:51-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003330-renaming-the-servicebot-in-slack 2025-11-14T12:35:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003332-sample-use-case-for-zoom-orchestration-app-major-incident-response 2021-02-25T11:29:47-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003334-installation-guide-for-okta-app-orchestration-saas- 2022-05-09T01:33:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003335-sample-use-case-for-okta-orchestration-app-internal-transfer 2021-03-01T06:55:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003336-installation-guide-for-google-sheets-orchestration-app 2021-05-19T00:45:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003337-installation-guide-for-box-app-orchestration-saas- 2021-11-01T03:16:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003338-sample-use-case-for-box-orchestration-app-employee-referral 2021-03-03T04:41:43-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003339-migrating-freshservice-sso-to-freshworks-organization 2024-05-29T03:23:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003340-asset-association-with-project-and-project-tasks 2021-03-03T00:58:30-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003341-sample-use-case-for-google-sheets-orchestration-app-employee-referral 2021-03-03T05:12:00-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003360-installation-guide-for-google-cloud-platform-orchestration-app 2022-02-01T23:22:10-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003361-sample-use-case-for-google-cloud-platform-auto-remediation-for-gcp-instance 2021-03-10T07:52:27-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003362-installation-guide-for-google-drive-orchestration-app 2021-05-19T00:41:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003366-installation-guide-for-microsoft-azure-cloud-orchestration-app 2021-03-12T04:26:44-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003372-setting-up-security-policies-for-msp-accounts 2021-03-15T05:40:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003377-sample-use-case-for-google-drive-orchestration-app-employee-referral 2021-03-17T07:41:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003382-powerful-placeholders-with-liquid-filters 2026-03-02T01:18:33-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003383-installation-guide-for-google-chat-orchestration-app 2021-05-12T02:55:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003384-jira-common-issues-and-solutions 2024-08-27T03:29:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003387-sample-use-case-for-azure-ad-orchestration-app-m365-license-assignment-during-onboarding 2021-03-24T03:20:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003392-business-rules-usecases 2025-11-18T07:31:43-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003393-troubleshooting-guide-for-orchestration-server-issues 2021-03-25T07:22:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003397-how-to-integrate-zoom-with-freshsales-suite 2023-09-30T08:07:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003458-integrate-google-cloud-monitoring-with-freshservice-alert-management 2023-09-28T04:34:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003459-integrate-microsoft-azure-with-freshservice-alert-management 2023-09-28T04:35:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003474-installation-guide-for-workplace-orchestration-app 2021-05-19T01:39:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003479-use-restricted-groups-to-manage-confidential-and-sensitive-data 2025-11-19T01:36:30-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003482-what-is-the-program-about- 2021-04-19T07:19:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003499-sample-use-case-for-workplace-orchestration-app-adding-users-to-groups-during-an-onboarding-flow 2021-05-03T03:03:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003500-saas-discovery-and-orchestration-via-direct-integration-with-jira 2024-12-16T01:06:58-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003501-sample-use-case-for-workplace-orchestration-app-posting-high-priority-incident-s-details-in-a-dedica 2021-05-05T04:19:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003514-sample-use-case-for-jira-orchestration-app-create-an-issue-in-jira-when-a-freshservice-ticket-is-rai 2021-10-18T05:26:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003515-common-reports-using-analytics 2021-05-11T05:26:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003526-setting-up-sso-policies-in-freshworks-organization 2021-06-03T00:50:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003527-installation-guide-for-jenkins-orchestration-app 2021-05-17T02:03:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003529-installation-guide-for-jumpcloud-orchestration-ap 2021-05-17T04:22:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003537-slack-orchestration 2021-05-23T20:41:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003538-microsoft-teams-orchestration 2021-05-23T20:42:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003539-microsoft-azure-orchestration 2021-05-23T20:42:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003541-installing-discovery-agent-linux- 2023-10-11T06:51:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003544-installation-guide-for-aws-lambda-orchestration-app 2021-06-11T03:12:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003561-installation-guide-for-gitlab-orchestration-app 2022-06-10T02:53:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003562-sample-use-case-for-jumpcloud-orchestration-app-employee-onboarding 2021-06-02T02:06:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003564-upgrading-msp-mode-accounts-to-freshworks-organization 2021-09-08T06:56:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003565-upgrading-multi-account-configurations-to-freshworks-organization 2021-09-08T06:54:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003569-installation-guide-for-azure-devops-orchestration-app 2024-09-09T07:11:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003570-sample-use-case-for-azure-devops-orchestration-app-create-an-azure-devops-work-item-when-a-freshserv 2021-06-08T23:31:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003571-update-to-waf-web-application-firewall-for-freshservice-load-balancers 2025-11-14T06:39:41-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003578-sample-use-case-for-gitlab-orchestration-app-automate-gitlab-project-requests 2021-06-07T03:38:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003587-sample-use-case-for-triggering-a-jenkins-job-as-part-of-the-release-management-process 2021-06-08T23:26:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003589-installation-guide-for-smartsheet-app-orchestration-saas- 2021-11-01T03:10:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003605-getting-started-with-contextual-collaboration-in-projects-via-slack 2025-11-14T02:41:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003608-sample-use-case-how-to-invoke-a-lambda-function-from-the-workflow-automator 2021-06-16T05:28:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003609-adding-custom-fields-for-time-entries 2024-04-08T05:07:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003610-installation-guide-powershell 2022-05-10T08:56:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003611-sample-usecase-getting-custom-attributes-for-active-directory-user-and-parsing-the-attributes-using 2022-04-07T03:46:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003612-sample-usecase-invoking-a-web-request-and-parsing-its-response-using-the-json-parser-node 2021-06-16T11:25:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003613-sample-usecase-install-python-on-a-remote-system 2021-06-16T11:36:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003614-sample-usecase-restart-windows-machine-remotely-using-powershell 2021-06-16T11:46:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003615-sample-usecase-start-a-windows-service-using-powershell 2021-06-16T11:59:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003619-how-to-export-project-data- 2022-09-01T09:51:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003636-rename-servicebot-in-microsoft-teams 2024-10-23T05:38:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003639-create-no-code-dynamic-change-forms-with-business-rules 2022-12-01T01:09:00-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003641-create-no-code-dynamic-change-forms-using-business-rules 2023-09-28T05:57:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003654-overview-of-curated-contract-reports-in-freshservice 2023-04-06T01:17:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003682-team-dashboard-is-now-more-inclusive 2025-11-18T07:03:42-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003683-configuring-high-level-project-automation-settings-from-the-admin 2023-10-03T05:59:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003684-configuring-project-fields 2023-10-03T06:00:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003685-project-management-devops-integration-github 2023-10-03T06:01:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003686-project-management-devops-integration-gitlab 2023-10-03T06:01:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003687-how-to-import-jira-projects-and-tasks-to-new-gen-project-management- 2023-10-03T06:02:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003691-setting-up-autopilot-for-software-projects 2021-08-03T09:39:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003696-glossary-alert-management-in-freshservice 2025-11-18T06:43:12-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003697-working-with-alerts-in-freshservice-alert-management 2024-05-24T02:16:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003698-set-up-alert-management-in-freshservice 2026-01-30T02:18:03-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003704-visualize-relationships-with-asset-relationship-maps 2022-06-09T04:08:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003705-web-request-node 2026-07-10T11:43:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003706-sample-usecase-invoke-webrequest-node-to-fetch-ticket-details-and-perform-actions-based-on-it- 2026-07-01T15:18:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003707-integrate-freshping-with-freshservice-alert-management 2023-09-28T04:35:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003708-json-parser-node 2021-08-13T09:52:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003715-aws-s3 2021-08-26T06:25:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003716-sample-use-case-cross-region-replication-using-copy-object-action 2021-10-12T05:28:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003717-installation-guide-ssh 2021-08-31T07:06:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003719-managing-your-knowledge-base-in-multiple-languages 2025-11-18T07:46:29-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003721-freshservice-cloud-discovery-azure-cloud 2024-12-02T04:30:59-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003723-freshservice-cloud-management-aws-integration 2024-12-02T04:31:06-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003742-where-can-i-collaborate-and-use-mentions- 2024-09-06T08:48:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003745-overview-of-curated-purchase-reports-in-freshservice 2023-04-06T01:21:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003749-introduction-to-freshdesk-freshservice-freshservice-for-business-teams-integration 2026-09-10T23:23:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003750-setting-up-the-freshdesk-freshservice-fsbt-integration-admins- 2025-11-14T13:31:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003751-syncing-ticket-field-and-properties-between-freshdesk-and-freshservice 2025-11-14T13:01:26-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003761-os-and-browser-requirements-to-support-custom-domains-in-freshservice 2021-09-29T13:18:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003765-get-your-finance-function-up-and-running-on-freshservice-freshservice-for-business-teams-in-no-time- 2025-11-18T06:42:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003767-make-the-digital-workplace-a-reality-with-freshservice-freshservice-for-business-teams- 2025-11-18T06:43:35-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003768-get-started-onboarding-your-hr-teams-on-freshservice-freshservice-for-business-teams 2025-11-18T06:44:39-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003769-streamline-legal-service-management-at-one-place-with-freshservice-freshservice-for-business-teams- 2025-11-18T06:45:39-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003771-installation-guide-for-twilio 2021-11-08T02:40:39-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003772-freshservice-cloud-discovery-vmware-vcenter 2024-12-02T04:31:15-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003773-sample-use-case-twilio-automate-sms-notifications 2021-11-08T02:40:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003776-using-freshservice-on-call-management 2024-07-09T07:57:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003777-learn-all-about-freshservice-on-call-management 2023-11-06T22:15:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003779-installation-guide-freshdesk 2023-08-02T10:20:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003780-knowledge-content-recommendations 2025-11-10T04:25:06-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003795-adding-a-custom-schedule-for-ip-range-scans 2021-11-09T01:26:59-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003799-learn-all-about-automated-grouping-in-freshservice 2024-05-24T02:25:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003801-automatic-updation-of-incident-priority-based-on-alert-severity 2024-05-28T05:21:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003806-installation-guide-trello 2021-11-08T01:32:07-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003816-centralized-credential-store 2026-07-22T10:38:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003817-lookups-to-custom-objects 2024-06-06T01:48:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003818-freshservice-freshservice-for-business-teams-freshdesk-out-of-the-box-integration 2025-11-18T09:35:16-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003825-create-tickets-from-messages-within-microsoft-teams 2022-12-27T11:36:14-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003830-autofill-service-item-fields-in-employee-onboarding 2025-07-01T00:53:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003878-installation-guide-webex-teams 2021-12-07T04:27:32-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003893-installaton-guide-microsoft-onedrive 2021-12-22T01:31:32-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003898-integrating-with-azure-blob-storage-orch-app 2021-12-10T03:59:18-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003899-can-i-use-virtual-agent-in-msp-mode-on-ms-teams- 2021-12-14T23:47:58-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003901-installing-adobe-sign-orchestration-app 2025-04-07T10:53:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003902-sample-usecases-for-adobe-sign-integration 2021-12-10T01:07:58-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003903-associate-tickets-problem-change-and-asset-with-the-project-and-project-tasks 2021-12-10T11:27:00-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003913-can-you-associate-multiple-changes-problems-into-the-project 2021-12-17T12:12:29-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003914-can-we-convert-a-change-into-a-project- 2021-12-17T12:13:16-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003915-what-are-the-different-levels-of-tasks-and-their-naming-conventions-in-new-gen-project-management- 2023-05-03T05:24:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003917-ms-teams-freshservice-integration-plans-and-pricing- 2025-04-08T01:58:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003922-installation-guide-freshcaller 2023-08-02T10:20:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003923-sample-usecase-for-freshcaller-automate-creating-user-account 2023-08-02T21:15:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003933-step-by-step-guide-to-add-spf-and-dkim-email-authentication-in-freshservice-freshservice-for-business 2025-11-18T09:23:04-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003934-configure-dmarc-for-freshservice 2026-03-06T07:35:47-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003937-freshservice-ms-teams-integration-faq-s 2024-04-08T07:48:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003938-installation-guide-google-cloud-storage 2022-01-17T06:03:37-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003942-integrate-amazon-cloudwatch-with-freshservice-alert-management 2023-09-28T04:34:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003943-support-for-dynamic-sections-in-employee-onboarding 2025-07-01T00:54:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003948-sample-use-case-for-google-cloud-storage 2022-02-02T07:45:54-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003949-viewing-percentage-change-trends-in-widgets 2022-01-18T02:13:38-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003953-installation-guide-for-gcp-functions 2022-02-10T03:28:01-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003954-installation-guide-for-asana 2022-02-06T22:12:40-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003955-sample-usecase-add-a-user-to-a-team-in-asana 2022-02-06T22:12:51-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003959-passing-information-between-employee-onboarding-offboarding-child-tickets 2025-07-01T00:54:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003961-allowlist-freshworks-domains-and-ips-for-freshservice-freshservice-for-business-teams-mail-server-use 2025-11-18T09:22:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003962-allowlist-freshworks-domains-and-ips-for-freshservice-mail-server-users-eu- 2024-11-12T00:10:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003963-allowlist-freshworks-domains-and-ips-for-freshservice-freshservice-for-business-teams-mail-server-use 2025-11-18T09:23:45-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003964-allowlist-freshworks-domains-and-ips-for-freshservice-mail-server-users-aus- 2024-11-12T00:10:45-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003969-sequential-ticketing-for-child-tickets 2025-07-01T00:55:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003970-using-email-as-a-channel-for-integrating-monitoring-tools-with-freshservice-alert-management 2024-05-29T01:19:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003971-how-to-upgrade-your-multilingual-knowledge-base- 2025-11-18T07:47:24-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003973-streamline-service-delivery-for-your-supply-chain-operations-team-with-freshservice 2022-02-24T12:28:17-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003982-how-to-view-freshdesk-tickets-in-the-crm- 2024-04-01T08:11:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000003985-level-up-information-security-operations-with-freshservice-fsbt 2025-11-18T06:46:20-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004011-how-to-use-slack-as-a-notification-channel-for-on-call-management 2023-11-24T09:42:44-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004013-kanban-board-for-tickets-service-requests 2022-03-02T06:03:50-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004019-how-to-set-up-the-shopify-integration-from-the-freshworks-marketplace- 2024-02-19T11:38:47-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004020-reader-node 2025-01-09T02:07:06-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004074-about-discovery-probe-security 2025-12-04T09:25:21-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004094-reporting-on-approval-metrics-in-analytics 2022-08-29T08:26:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004098-how-to-sign-up-for-freshmarketer-for-shopify-from-the-shopify-marketplace- 2022-04-05T10:19:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004099-analytics-glossary 2026-02-09T06:55:32-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004100-expression-builder-node 2025-04-02T04:27:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004101-operators-in-expression-builder-node 2022-04-14T06:45:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004102-functions-in-expression-builder-node 2025-08-14T02:07:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004103-installation-guide-for-dropbox-orchestration-app-using-credentials-store-oauth-2-0- 2022-04-22T02:02:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004104-manage-and-optimize-saas-usage-better-with-user-filters 2022-04-12T09:38:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004105-stay-on-top-of-software-and-saas-usage-with-the-analytics-module 2024-07-25T04:59:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004122-assess-the-business-impact-of-change- 2025-12-01T10:46:42-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004126-installation-guide-for-dropbox-orchestration-app-using-inline-credential 2022-04-22T02:26:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004192-deprecation-of-password-based-authentication-for-google-microsoft-email 2022-12-07T08:08:05-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004220-introducing-upgraded-apis-freshservice-support 2023-06-28T05:59:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004234-ms-ad-powershell-osr-faq-l2s 2022-05-10T08:49:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004236-roles-migration-from-legacy-reports-modules-to-analytics-module 2022-05-12T02:11:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004237-migrating-from-the-freshservice-legacy-reports-module-to-the-analytics-module 2022-10-20T07:03:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004240-installation-guide-bitbucket 2022-05-18T03:26:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004246-creating-a-task-ola-policy-in-your-service-desk 2025-11-14T13:22:17-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004250-freshservice-list-of-migration-items-may-2022 2022-11-13T18:36:56-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004253-reporting-on-csat-in-analytics 2022-08-29T08:36:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004271-timer-node-add-time-delays-in-your-automations 2025-07-11T10:31:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004274-installation-guide-for-pagerduty-orchestration-app-using-credentials-store-oauth-2-0- 2022-06-10T02:49:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004275-installation-guide-for-pagerduty-orchestration-app-using-inline-credential 2022-06-10T02:10:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004283-reports-deprecation-frequently-asked-questions 2023-09-14T09:43:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004284-reports-deprecation-how-will-the-migrated-reports-look-like-in-the-analytics-module 2022-06-28T01:36:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004285-regions-where-sms-phone-support-for-on-call-management-is-available 2026-03-11T10:19:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004723-introduction-to-workload-management 2025-11-18T09:40:34-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004732-introduction-to-freshservice-cloud-management 2024-02-15T04:06:14-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004733-get-started-with-freshservice-cloud-management 2024-12-02T04:30:49-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004747-how-to-manage-assets-of-type-service- 2025-12-01T07:21:40-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004752-how-is-workload-calculated- 2023-10-03T06:02:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004756-how-can-you-visualize-workload- 2023-09-14T01:52:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004757-managing-assigned-and-unassigned-work-via-the-workload-module 2023-07-12T14:44:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004764-understanding-saas-sync-error-messages 2023-06-27T06:17:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004790-create-scheduled-workflows 2026-06-26T06:49:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004791-what-s-changing-in-analytics- 2025-11-18T07:51:19-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004846-how-to-view-freshservice-subscription-details 2023-10-03T06:02:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004847-how-to-manage-a-freshservice-subscription-during-trial 2023-10-03T06:03:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004848-how-to-activate-a-freshservice-subscription 2023-10-03T06:03:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004849-how-to-upgrade-an-active-freshservice-subscription 2023-10-03T06:04:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004850-downgrading-an-active-freshservice-subscription 2024-04-30T05:01:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004851-faq-s 2023-10-03T06:05:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004872-respond-to-critical-incidents-using-whatsapp 2022-11-03T08:00:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004883-add-alert-fields-in-ticket-workflow-automator 2023-09-28T03:15:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004904-how-do-you-calculate-fcr-in-analytic-report- 2025-08-05T03:17:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004928-sample-use-case-for-smartsheet-employee-referral 2022-09-26T11:40:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004929-software-requirements-for-discovery-probe 2026-01-08T03:14:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004930-hardware-requirements-for-the-discovery-probe 2022-09-26T14:22:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004937-integrate-appdynamics-with-freshservice-alert-management 2022-11-30T10:19:47-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004938-integrate-logz-io-with-freshservice-alert-management 2022-11-30T10:20:27-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004943-integrate-sumo-logic-with-freshservice-alert-management 2023-09-28T04:33:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004944-integrate-loggly-with-freshservice-alert-management 2022-11-30T10:21:40-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004945-define-and-monitor-services-using-service-health-monitoring 2023-11-15T15:59:58-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004946-introduction-to-probe-email-alerts 2022-10-13T00:03:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004953--department-and-requester-field-names-changes-in-analytics 2022-11-04T02:56:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004954-share-tickets-for-requesters- 2026-02-18T23:59:23-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004955-ticket-and-change-approval-via-email 2025-11-28T02:15:04-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000004959-map-email-alert-fields-to-freshservice-alert-fields 2023-10-09T02:31:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005500-how-to-integrate-freshsales-with-gong- 2024-02-19T11:13:25-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005507-respond-to-critical-incidents-using-the-freshservice-mobile-app 2022-11-07T06:17:00-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005508-report-sharing-in-freshservice-analytics 2024-04-16T06:03:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005513-deprecation-of-amazon-web-services-marketplace-app 2023-05-08T11:26:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005514-importing-aws-cloud-assets 2024-12-02T04:31:23-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005515-build-portals-on-the-fly-the-no-code-way 2023-02-28T12:17:08-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005516-reorganization-and-renaming-of-admin-components 2023-08-02T10:21:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005518-tls-1-2-strong-cipher-suites-compatibility 2023-10-18T10:11:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005520-freshservice-list-of-migration-items-november-2022 2023-05-31T08:01:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005521-service-request-approvals-access-for-requesters 2025-11-26T02:19:16-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005522-how-to-fix-attachment-upload-issues-during-ticket-creation 2022-11-11T05:47:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005523-removing-servicebot-from-a-team 2024-10-23T05:37:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005524-archive-or-delete-custom-ticket-field 2022-11-14T13:08:35-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005527-what-is-a-ticket-type-or-prefix- 2025-11-15T05:08:42-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005529-how-to-get-in-touch-with-support-via-chat- 2025-02-05T03:46:34-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005535-common-actions-supported-by-no-code-portal-builder 2024-06-04T07:14:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005536-managing-header-and-banner-sections 2024-04-19T06:51:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005539-creating-custom-sections-using-widgets 2024-06-04T05:40:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005540-customizing-existing-home-page-sections-cards-and-tickets-sections 2024-04-05T07:48:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005547-business-agent-add-on-license-plans-and-pricing 2025-04-03T04:29:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005550-workspace-admin-onboarding-guide 2023-07-04T11:40:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005551-what-is-a-workspace- 2025-03-16T01:37:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005552-what-is-a-primary-workspace- 2025-11-18T09:24:16-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005553-allocation-of-available-licenses 2023-07-04T11:41:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005554-common-support-emails-across-all-departments 2023-07-04T11:43:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005573-restrict-file-extensions 2025-09-02T01:22:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005574-launching-microsoft-teams-update-for-servicebot-with-upgraded-apis 2025-11-25T03:31:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005577-understanding-roles-for-agents 2024-07-30T07:13:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005578-managing-agent-groups 2025-11-18T07:19:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005579-account-admin-guide-access-controls 2025-11-18T07:21:47-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005580-scope-access-levels-for-accounts-with-one-workspace 2023-07-04T11:59:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005581-scope-access-levels-for-accounts-with-multiple-workspaces 2023-07-04T12:10:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005582-workspace-admin-guide-access-controls 2025-11-18T07:20:26-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005584-agent-and-license-types 2023-07-04T12:12:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005585-managing-multiple-workspaces 2024-06-01T07:04:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005586-workspace-views 2023-07-04T10:55:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005587-moving-data-between-workspaces-guidelines-and-restrictions 2025-06-13T06:30:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005588-reporting-and-analytics-with-workspaces 2023-07-04T10:59:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005590-improved-saas-management-sync-and-discovery 2023-09-12T05:16:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005599-does-the-web-application-have-api-request-limits-for-an-account- 2024-04-23T05:43:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005600-no-code-portal-availability-with-a-trial-experience 2024-05-08T07:47:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005607-setting-up-your-virtual-agent-for-success 2024-10-23T06:57:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005608-best-practices-to-create-solution-articles 2024-10-23T06:34:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005609-best-practices-to-create-service-items 2024-10-23T06:36:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005610-pinning-servicebot-on-microsoft-teams 2024-10-23T05:37:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005613-resolve-issues-and-fulfil-requests-on-slack 2022-12-27T11:43:46-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005614-enable-agents-to-resolve-tickets-faster-on-slack 2022-12-27T11:47:26-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005615-mapping-slack-channels-to-freshservice-agent-groups 2022-12-27T11:59:30-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005618-ticket-archival 2025-11-18T09:25:39-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005619-allowlist-nat-ips 2026-08-24T03:31:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005621-enabling-tls-1-2-strong-cipher-suites 2023-06-23T06:53:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005622-work-calendar 2023-03-30T13:44:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005624-bring-better-ticket-context-into-your-collaboration-tools 2023-04-12T04:05:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005625-list-of-new-user-and-group-attributes 2023-01-12T05:37:30-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005639-why-am-i-unable-to-update-the-ticket-properties-in-freshservice-freshservice-for-business-teams- 2025-11-18T07:09:12-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005640-why-can-i-not-link-a-child-ticket-to-a-parent-ticket-in-freshservice- 2024-10-18T02:02:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005641-why-am-i-unable-to-import-and-export-assets-in-freshservice- 2023-01-18T04:17:46-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005642-why-do-i-receive-the-you-re-not-allowed-to-access-this-widget-error- 2023-03-09T06:56:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005646-how-to-troubleshoot-login-issues-in-freshservice- 2023-01-18T04:02:33-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005648-integrate-splunk-apm-with-freshservice-alert-management 2023-02-22T01:01:15-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005650-why-are-my-agent-replies-considered-requester-responses- 2023-01-18T04:05:35-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005651-why-are-my-workflow-actions-not-executed-in-the-expected-order- 2023-01-18T04:17:00-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005652-why-are-my-approval-emails-not-getting-sent- 2023-01-18T04:28:33-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005653-why-is-my-ticket-list-view-page-not-loading- 2023-01-18T04:33:26-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005655-how-to-avoid-email-replies-from-creating-duplicate-tickets-in-freshservice 2026-02-18T03:08:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005659-restricted-workspaces 2026-01-22T00:55:20-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005660-configuring-csp-for-freshdesk-portal 2025-09-25T05:21:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005690-what-is-shopify-historical-sync- 2024-04-03T01:51:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005699-enabling-requester-actions-for-servicebot-across-plans 2025-05-16T11:49:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005704-work-schedule 2023-03-14T15:54:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005705-automating-the-entry-of-planning-fields-in-workload-management 2023-03-14T15:59:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005711-how-do-filters-work-in-workload-management- 2023-02-17T03:37:23-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005779-integrate-auvik-with-freshservice-alert-management 2023-04-03T03:14:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005987-download-vcf-files-to-identify-on-call-notifications-from-freshservice 2024-07-01T06:40:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005988-update-on-ip-allowlisting-for-freshservice-application-load-balancer-alb-ind 2025-11-14T06:41:03-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005989-how-to-get-freshchat-app-id-and-token 2025-11-18T06:56:54-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005993-integrate-prometheus-with-freshservice-alert-management 2024-01-08T01:44:14-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005994-how-to-import-skipped-contacts-during-shopify-historical-sync- 2023-03-03T06:22:09-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000005995-how-to-connect-freshsales-with-ms-teams- 2023-03-09T09:16:03-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006001-update-on-freshservice-nat-ips-allowlisting 2026-03-13T03:49:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006003-deprecating-v1-apis-for-freshservice 2023-03-10T04:09:58-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006005-reporting-on-project-time-entries-in-analytics 2024-08-09T10:39:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006013-column-customization-in-the-kanban-board 2023-03-09T03:34:05-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006016-setting-up-collaboration-apps 2025-11-18T09:38:25-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006026-creating-custom-fields-in-your-ticket-problem-change-and-release-task-form 2023-03-15T05:02:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006027-emails-not-converted-to-tickets-in-freshservice 2026-08-17T03:50:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006062-what-is-judge-me-how-can-you-personalize-the-post-purchase-experience-for-customers-with-the-freshma 2024-02-15T03:56:19-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006065-what-is-clickpost-how-can-you-integrate-clickpost-with-freshmarketer-to-enhance-the-post-purchase-cu 2024-02-15T04:03:52-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006067-what-is-reviews-io-how-can-you-integrate-reviews-io-with-freshmarketer-to-personalize-the-customer-e 2024-02-15T04:00:36-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006068-office-365-and-google-calendar-sync-with-workload-management 2023-03-30T13:28:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006072-change-calendar 2023-03-30T11:04:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006077-configure-custom-fields-for-major-incidents 2023-06-12T09:20:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006078-how-to-use-freshservice-in-kiosk-mode-ipad- 2023-04-04T01:26:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006081-faqs-it-operations-management 2023-04-12T06:14:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006082-integrate-crowdstrike-with-freshservice-alert-management 2026-02-15T23:11:25-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006084-how-to-use-freddy-ai-agent-to-enable-query-responses-on-channels- 2024-10-22T13:54:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006093-shopify-frequently-asked-questions-faqs- 2023-04-18T23:27:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006095-getting-started-with-business-teams- 2025-02-20T04:23:58-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006096-enabling-advanced-role-management-in-freshservice-accounts 2023-08-07T02:34:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006103-setting-up-zoom-meetings-for-incident-management 2025-11-21T06:52:30-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006106-how-to-integrate-your-woocommerce-account-with-freshmarketer- 2024-02-20T00:07:15-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006107-what-is-woocommerce-historical-sync- 2023-05-09T07:22:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006109-what-is-a-workspace- 2025-11-09T06:16:33-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006110-what-is-the-difference-between-it-workspaces-and-business-workspaces- 2025-11-09T06:13:29-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006111-what-is-the-difference-between-a-in-setup-and-published-workspace- 2025-03-28T07:03:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006112-what-is-a-primary-workspace- 2023-04-28T18:31:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006113-how-can-i-deliver-a-unified-service-experience-to-employees-with-workspaces- 2023-04-28T18:08:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006114-what-is-the-difference-between-the-different-ticket-types-available- 2025-11-09T06:18:23-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006115-what-is-the-impact-of-moving-tickets-from-one-workspace-to-another- 2025-11-09T06:22:19-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006116-can-i-link-two-tickets-that-are-present-in-different-workspaces- 2025-11-09T06:22:47-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006117-how-does-administration-differ-between-a-single-workspace-account-and-a-multiple-workspaces-account- 2025-11-09T06:14:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006118-how-can-i-protect-sensitive-data-in-my-workspace-what-is-a-restricted-workspace- 2023-10-11T23:00:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006119-what-is-business-agent-license-and-how-can-i-use-it- 2025-11-09T06:25:14-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006120-how-will-my-existing-data-and-settings-be-handled-when-workspaces-are-enabled-in-my-account- 2023-04-28T18:39:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006121-what-will-be-the-experience-of-agents-admins-and-requesters-when-workspaces-are-enabled-in-an-accou 2023-04-28T17:51:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006122-what-capabilities-will-i-get-when-workspaces-are-enabled-in-my-account- 2023-04-28T17:43:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006123-how-do-freshservice-apis-and-marketplace-apps-work-in-a-multiple-workspace-setup- 2023-04-28T18:42:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006124-i-have-multiple-freshservice-instances-created-can-they-be-merged-into-a-single-account-and-split-in 2023-04-28T18:11:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006139-how-to-segment-customers-based-on-abandoned-carts- 2023-04-28T03:59:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006140-how-to-segment-customers-based-on-checkouts- 2023-04-28T04:02:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006141-how-to-segregate-customers-based-on-shopify-events- 2023-04-28T04:03:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006143-freshservice-integration-with-zoom 2026-03-26T15:49:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006145-how-to-import-skipped-contacts-during-woocommerce-historical-sync 2023-05-09T07:26:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006160-are-workspaces-being-enabled-for-all-the-accounts-are-there-any-exclusions- 2023-05-03T11:46:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006167-working-with-major-incidents-in-freshservice 2026-02-20T02:15:11-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006178-configuring-health-status-of-a-service 2023-05-11T01:31:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006179-how-to-enable-and-use-freddy-in-freshservice- 2024-10-23T05:38:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006180-setting-up-service-health-monitoring 2023-06-05T09:59:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006181-exploring-potential-services-in-service-health-monitoring 2023-05-09T03:54:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006183-deleting-a-service-in-service-health-monitoring 2026-07-01T15:12:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006184-making-bulk-updates-to-services 2023-05-09T02:05:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006196-freshservice-integration-with-workday 2025-11-20T05:49:33-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006197-document-generation-for-employee-requests 2026-09-05T03:51:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006198-employee-offboarding 2025-07-01T00:13:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006247-setting-up-the-status-page 2023-11-24T07:03:06-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006294-freshservice-changes-upgrades-and-deprecations-november-2023 2023-06-07T04:17:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006297-can-i-view-the-default-reports-in-a-different-language-in-the-analytics-module- 2023-07-03T07:26:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006299-what-should-i-do-if-a-report-is-missing-or-deleted-in-freshservice-analytics- 2023-06-09T00:07:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006301-can-i-see-who-has-approved-a-certain-ticket-in-the-approval-flow-through-analytics-reports- 2023-06-02T02:06:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006307-can-i-generate-an-analytics-graph-to-show-the-average-resolution-time-for-a-specific-service-catalog- 2023-07-03T07:28:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006309-how-does-the-pdf-export-feature-handle-the-number-of-records-in-a-report- 2023-06-09T00:26:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006310-why-am-i-seeing-the-message-no-data-in-the-default-configurations-of-curated-service-request-repor 2023-06-02T02:39:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006311-how-can-we-display-more-columns-simultaneously-in-the-analytics-dashboard-view- 2023-06-02T01:33:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006321-why-am-i-unable-to-generate-reports-in-tabular-data-format-in-freshservice- 2023-06-02T02:43:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006323-preparing-to-work-on-a-major-incident 2023-06-05T12:47:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006337-actionable-response-summaries-for-freddy-ai-agent-use-cases 2024-10-23T06:55:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006338-setting-up-collaboration-apps 2023-11-24T07:10:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006341-exporting-tickets 2026-06-13T00:38:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006342-automating-business-impact-of-changes 2025-11-28T02:31:25-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006363-managing-a-major-incident 2023-11-24T07:23:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006384-publish-announcements-on-slack-with-servicebot 2023-06-12T04:39:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006386-story-points-for-projects 2023-07-25T03:55:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006387-collaboration-on-tickets-ms-teams 2024-02-12T03:30:41-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006388-major-incident-management-frequently-asked-questions-faqs- 2024-08-16T08:02:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006424-legal-policies 2023-06-30T06:57:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006445-supercharge-your-hr-teams-with-purpose-built-enhancements 2025-11-18T06:46:37-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006486-what-is-razorpay-how-can-you-simplify-customer-payment-tracking-with-the-freshmarketer-and-razorpay- 2024-03-27T00:18:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006536-how-to-manage-freshservice-subscriptions-offline-customers 2023-07-03T10:28:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006613-how-to-update-your-shopify-application-from-the-freshworks-marketplace- 2024-02-20T00:09:23-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006656-update-on-ip-allowlisting-for-freshdesk-application-load-balancer 2024-06-07T06:06:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006662-how-to-fix-unsupported-ticket-type-issue-in-workspaces- 2023-09-14T07:59:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006671-missing-tickets-troubleshooting-guide 2026-08-07T13:59:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000006712-enabling-servicebot-freddy-ai-agent-in-the-language-of-your-choice 2025-04-08T02:10:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000007401-optimized-task-management-with-enhanced-task-list-view 2023-07-11T05:33:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000007403-freshservice-integration-with-device-42 2024-11-26T07:22:49-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000007404-progress-based-on-story-points 2023-07-12T14:24:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008113-what-is-stamped-io-how-can-you-personalize-the-post-purchase-experience-for-customers-with-the-fresh 2023-08-03T02:14:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008115-languages-supported-by-freddy-ai-agent 2025-06-02T05:09:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008226-how-to-use-freddy-ai-for-multi-turn-conversations-and-formless-requests- 2024-10-23T06:38:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008313-what-is-loyaltylion-how-can-you-hyper-personalize-customer-experience-with-freshmarketer-loyaltyli 2024-02-19T23:42:45-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008331-how-to-convert-an-existing-it-agent-to-a-business-agent-or-vice-versa- 2024-05-10T04:16:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008370-how-can-admins-buy-business-agent-licenses- 2023-08-18T08:52:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008440-get-started-with-a-modern-accessible-and-a-scalable-experience-for-problems 2023-09-19T05:23:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008500-generate-reply-suggestions-for-tickets 2026-09-08T04:16:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008501-generate-ticket-summaries-using-freddy-ai 2026-08-25T00:53:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008514-help-article-generator 2026-06-03T02:42:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008586-collaboration-on-tickets-slack 2024-02-12T03:30:47-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008592-custom-metrics-and-custom-attributes 2025-01-02T04:29:24-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008611-what-are-the-differences-between-it-agents-and-business-agents- 2024-05-23T13:41:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008802-what-is-delighted-how-can-you-unlock-customer-insights-and-improve-post-purchase-experience-with-fre 2024-02-15T04:36:29-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008808-expression-builder-node-troubleshooting-guide 2023-09-21T09:01:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008810-how-to-integrate-freshsales-with-zapier- 2024-02-19T11:24:10-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008811-how-to-configure-zapier-actions-in-freshsales- 2023-08-27T23:29:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008907-how-to-integrate-and-use-zoominfo-with-freshsales- 2024-02-19T11:33:45-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008911-detailed-list-of-features-accessible-to-business-agents 2024-05-23T13:35:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008929-how-do-roles-and-permissions-work-in-single-and-multiple-workspace-setups- 2023-08-30T14:05:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008939-freshservice-integration-with-bamboohr-connector 2025-07-22T03:25:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000008996-what-is-seal-subscriptions-how-can-you-personalise-customer-experience-with-the-freshmarketer-seal 2024-02-19T23:40:58-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009017-transitioning-to-the-enhanced-email-approval-experience 2023-09-29T11:07:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009039-what-is-appstle-how-can-you-personalise-customer-experience-with-the-freshmarketer-appstle-integra 2024-02-15T04:22:00-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009101-change-in-file-compression-gzip-to-brotli 2023-10-04T04:06:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009117-importing-departments-companies-using-a-csv-file 2023-11-13T07:47:33-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009144-get-started-with-a-modern-accessible-and-a-scalable-experience-for-changes 2024-04-17T05:18:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009147-locate-trash-in-inventory 2023-10-09T12:40:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009148-force-sync-assets-in-freshservice 2024-03-24T07:49:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009149-how-to-ping-the-device- 2023-10-09T12:41:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009150-how-to-locate-the-serial-number 2023-10-09T12:45:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009151-where-can-i-find-probe-logs 2023-10-09T12:46:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009152-how-to-get-user-attributes-of-the-impacted-users-profiles- 2023-10-09T12:48:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009153-how-to-get-the-total-number-of-assets-in-the-sccm-server-using-sql-query- 2023-10-09T12:49:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009154-how-to-find-the-oid-of-an-snmp-device- 2023-10-09T12:50:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009156-freddy-ai-insights-overview 2026-06-23T13:27:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009163-freshservice-cloud-discovery-gcp-integration 2024-03-13T04:51:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009265-getting-started-with-revamped-analytics-in-product-homepage-in-freshservice 2025-11-18T07:57:06-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009282-discontinuation-of-conversational-ui 2023-11-14T01:17:05-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009283-incremental-data-exports-in-freshservice 2024-03-15T02:23:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009284-discontinuation-of-team-huddle 2025-11-21T04:39:18-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009285-discontinuation-of-the-legacy-slack-servicebot-app 2023-11-14T01:31:15-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009287-discontinuation-of-ask-freddy-in-freshservice-analytics 2024-02-08T23:15:13-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009311-setting-up-a-status-page 2024-01-30T05:15:23-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009315-freshservice-changes-upgrades-and-deprecations-may-2024 2024-04-08T07:51:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009346-customizing-your-status-page 2025-11-21T03:59:18-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009347-managing-subscribers-of-your-status-page 2025-11-25T22:22:33-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009348-deleting-the-status-page 2024-06-18T09:24:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009352-publishing-an-incident-to-the-status-page 2025-11-28T01:23:30-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009364-configuring-phone-numbers-correctly 2023-11-24T09:34:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009365-create-an-on-call-schedule 2026-01-30T02:19:56-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009366-creating-an-on-call-shift 2023-11-24T09:31:29-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009367-updating-an-incorrectly-formatted-phone-number 2023-11-24T09:29:51-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009368-designing-an-escalation-policy 2026-07-30T23:43:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009369-creating-an-override-for-on-call 2025-11-24T22:16:15-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009370-editing-or-deleting-an-on-call-schedule 2023-11-24T09:24:01-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009371-getting-more-agents-or-agent-groups-to-respond-to-a-ticket-multiple-responders- 2025-11-24T22:39:11-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009386-update-on-ip-allowlisting-for-freshservice-application-load-balancer-alb-euc 2025-11-14T06:40:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009403-demoting-a-major-incident 2023-12-07T02:52:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009408-reports-for-onboarding-and-offboarding 2025-08-11T07:37:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009413-delegation-of-employee-onboarding-offboarding-forms 2025-07-01T00:14:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009414-scheduled-data-exports-in-projects 2024-03-08T03:17:20-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009419-dark-mode 2023-12-21T09:12:46-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009420-dark-mode 2023-12-21T09:12:37-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009425-stay-on-top-of-your-help-articles-performance-with-knowledge-base-reporting 2025-11-18T07:47:58-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009428-enable-freddy-ai-agent-classic-features 2026-07-01T14:16:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009429-configure-freddy-ai-copilot-features 2026-07-27T22:43:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009458-authorizing-freddy-ai-agent-to-provide-pdf-documents-directly-in-slack 2025-07-01T00:15:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009475-integrate-cisco-meraki-with-freshservice-alert-management 2024-05-13T01:30:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009477-freddy-copilot-pricing 2026-01-27T23:05:08-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009478-freddy-ai-frequently-asked-questions-faqs- 2025-11-14T00:13:11-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009482-enhancements-in-team-dashboard-access-privileges-feb-2024- 2025-11-18T07:04:07-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009487-agile-metrics-in-project-tasks 2024-01-11T06:33:05-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009490-resolution-note-generator 2026-08-25T00:54:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009519-purchasing-and-managing-freddy-copilot-add-on-licenses 2025-11-14T00:02:41-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009527-improve-communication-using-writing-assistant 2026-06-03T02:44:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009528-use-similar-ticket-suggester 2026-07-28T00:49:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009529-enhance-freddy-ai-agent-search-with-sharepoint-search-connector-integration 2025-09-09T03:57:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009550-freshservice-load-balancer-ips 2025-11-14T06:30:12-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009552-update-on-ip-allowlisting-for-freshservice-vpn-firewall-access 2025-11-14T06:41:36-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009559-service-catalog-item-visibility-faqs 2025-11-15T05:01:03-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009561-handling-duplicates-for-software-applications 2024-02-12T09:47:17-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009587-why-are-field-values-not-loading-in-analytics-filters- 2024-01-24T01:58:44-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009588-how-long-does-it-take-to-generate-data-exports-report-schedules-and-downloads- 2024-01-24T09:29:47-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009589-resolve-no-access-messages-in-reports 2026-03-06T08:45:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009590-understanding-connector-app-tasks-in-freshservice 2025-08-26T03:00:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009609-connector-apps-in-freshservice-freshservice-for-business-teams-overview 2025-11-18T09:38:51-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009616-publishing-a-maintenance-window-on-the-status-page 2025-09-11T02:26:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009623-incorrect-ticket-status-in-historical-data-reports 2024-02-01T03:31:16-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009624-how-to-authenticate-and-connect-workday-app-with-freshservice 2025-10-22T02:08:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009636-enhancements-to-ticket-list-view 2024-10-15T13:28:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009642-onboarding-and-offboarding-dashboards 2025-07-01T00:58:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009643-take-action-on-cloud-assets 2024-07-10T04:23:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009647-restricting-file-types-in-attachments 2024-02-09T01:59:59-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009651-how-to-add-the-freddy-ai-agent-to-a-public-channel-on-slack-and-microsoft-teams 2025-04-02T09:08:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009659-collaboration-on-tickets-ms-teams-meetings 2024-02-12T03:30:52-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009671-workspace-organizer-usage-playbook 2026-01-27T07:37:37-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009706-sandbox-in-freshservice 2025-03-25T02:36:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009707-sandbox-overview 2025-03-25T02:39:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009708-how-to-set-up-a-sandbox- 2025-03-25T02:40:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009709-accessing-sandbox 2025-03-25T02:40:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009711-know-all-about-data-copied-during-sandbox-creation 2026-07-13T06:49:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009712-deploy-your-changes 2026-07-13T13:44:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009713-config-sets 2025-03-25T02:45:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009718-dependencies 2025-03-25T02:45:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009721-keep-track-of-changes 2025-03-25T02:46:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009726-generative-ai-powered-test-case-auto-generation 2024-07-26T07:17:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009732-bulk-email-sender-requirements-for-custom-domain-users 2025-06-11T05:34:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009752-embed-esignatures-in-documents 2025-11-19T02:27:15-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009753-enable-nested-folders-with-enhanced-knowledge-base-hierarchy 2025-11-18T07:40:12-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009755-integrate-freshservice-with-azure-devops-connector-app 2026-07-27T05:47:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009760-what-is-an-it-workspace- 2024-05-21T04:53:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009761-what-is-a-business-workspace- 2024-05-09T04:34:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009768-task-reordering-and-dependency 2024-03-25T01:54:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009771-enhanced-fair-use-policy-for-on-call-management 2024-03-11T08:15:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009772-using-the-alert-archival-policy 2024-03-11T08:22:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009773-using-workflows-for-alerts 2024-03-27T07:35:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009774-asset-assignment-history 2024-03-21T06:53:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009777-customizing-cloud-take-actions 2024-03-13T06:00:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009787-orchestration-issues 2024-03-19T02:53:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009788-ms-ad-powershell-orchestration 2024-03-19T02:53:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009796-freshservice-integration-with-jamf-pro 2024-03-20T09:27:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009803-limitations-on-the-number-of-asset-field-types 2024-03-24T10:19:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009811-discovery-agent-architecture-and-working 2024-10-28T03:59:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009820-automating-escalation-of-critical-alerts-to-incidents 2024-03-27T07:27:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009856-freshservice-cloud-management-kubernetes-integration-for-aws 2024-04-30T08:20:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009857-adding-child-tickets-to-a-ticket-in-freshservice-freshservice-for-business-teams 2025-11-21T05:05:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009866-share-tickets-for-agents- 2026-02-18T23:56:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009904-get-started-with-a-modern-accessible-and-a-scalable-experience-for-releases 2026-07-01T14:04:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009912-fine-tuning-the-security-settings-of-the-status-page 2024-06-18T09:23:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009913-probe-requirements-to-fetch-cloud-information 2024-05-10T02:28:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009914-freddy-ai-copilot-reports 2026-01-23T04:40:01-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009919-analytics-usage-limits-in-freshservice 2026-10-05T04:38:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009920-discontinuation-of-legacy-versions-of-marketplace-apps 2024-11-07T08:01:53-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009921-discontinuation-of-aws-orchestration-app 2024-05-10T06:46:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009923-freshservice-changes-upgrades-and-deprecations 2024-10-29T05:50:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009932-sandbox-sync-a-guide-to-avoid-sync-failures 2025-03-25T02:46:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009933-sync-changes-faqs 2024-06-24T05:27:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009937-set-up-your-sandbox-faqs 2025-03-25T02:44:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009943-intune-app-protection-policy-for-freshservice-mobile-apps 2026-03-19T05:02:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009956-freshservice-integration-with-genesys-cloud-cti 2024-10-30T00:31:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009958-understanding-sorting-behaviour-in-freshservice-analytics 2024-05-29T14:06:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009959-how-is-the-row-count-in-the-underlying-data-more-than-total-metrics-count-on-the-report-chart- 2024-05-29T14:13:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009960-why-is-date-format-displayed-in-analytics-different-from-the-one-configured-in-the-service-desk-setti 2024-05-29T14:18:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009961-understanding-percentage-calculations-in-freshservice-analytics 2024-05-29T14:31:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009962-integrate-freshservice-with-jira-connector-app 2026-07-27T06:04:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009963-integrate-freshservice-with-github-connector-app 2026-07-27T05:56:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009967-how-to-integrate-linkedin-forms-with-freshsales- 2024-09-17T02:43:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009970-migration-from-alert-rules-to-alert-workflows 2024-09-24T11:26:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009972-new-sandbox-architecture-hardcoded-elements-in-workflows 2025-03-25T02:46:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009985-how-to-reauthorize-office-365-calendar-app-on-freshservice 2024-06-18T01:40:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009991-freshservice-integration-with-servicenow-connector 2025-08-26T03:20:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000009992-freshservice-integration-with-servicedesk-plus 2025-08-26T03:27:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010009-freshservice-integration-with-goto-resolve 2024-07-02T09:18:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010010-freshservice-integration-with-five9 2024-07-02T01:31:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010011-how-to-configure-the-order-of-service-categories-on-the-support-portal 2024-08-14T09:28:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010019-how-to-leverage-conditional-asset-type-fields-in-analytics-to-fulfill-key-use-cases 2024-08-06T08:19:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010030-configuring-badges-and-widgets-for-a-status-page 2024-08-13T10:21:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010034-change-management-for-devops-enhancing-governance-and-compliance 2024-07-10T04:33:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010035-using-the-on-call-calendar 2026-02-25T01:12:30-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010036-translate-tickets-and-replies-using-freddy-ai-copilot 2026-07-28T01:47:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010037-using-audit-logs-for-on-call-management 2024-07-09T08:02:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010041-real-time-sync-with-enhanced-auto-refresh-for-tickets-and-changes- 2024-07-15T06:38:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010137-ms-teams-connector-deprecation 2026-01-21T16:24:08-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010138-how-to-change-the-order-in-which-workspaces-are-listed-on-the-ticket-form- 2025-11-09T06:27:10-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010140-asset-activity-reporting 2025-08-11T07:37:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010160-video-guide-to-devops-integrations 2024-08-23T00:15:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010164-merging-users-in-freshservice-advanced-scenarios- 2026-03-19T06:37:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010223-using-freddy-copilot-to-generate-a-post-incident-report 2024-09-06T05:05:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010224-setting-up-dropdown-fields 2024-10-08T14:58:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010225-how-to-integrate-freshservice-with-salesforce-crm- 2024-11-04T04:15:15-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010226-freshservice-integration-with-amazon-connect-cti 2026-05-25T01:31:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010227-freshservice-integration-with-smartsheet 2025-08-26T03:28:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010231-understanding-the-list-view-in-change-management 2024-09-11T14:16:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010235-freshservice-integration-with-ukg 2025-08-26T03:30:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010236--beta-freshservice-integration-with-adp 2026-09-17T02:54:26-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010237--beta-freshservice-integration-with-hibob 2026-04-21T01:00:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010238-managing-it-assets-with-discovery-hub 2024-11-13T06:28:38-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010240--beta-freshservice-integration-with-paylocity 2025-08-27T14:49:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010241-freshservice-integration-with-tanium 2024-09-25T08:04:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010250-creating-a-connector-app-with-fs-connector 2024-09-25T05:54:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010254-freshservice-integration-with-personio 2025-08-27T14:38:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010255-freshservice-integration-with-workable 2025-08-27T14:52:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010275-minimizing-situational-noise-with-alert-suppression 2024-12-12T23:09:46-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010276-testing-freddy-ai-agent-with-a-subset-of-employees-faqs 2024-10-07T08:38:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010279-introducing-the-freshservice-support-sdk 2025-06-11T00:17:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010280-how-to-integrate-freshservice-support-sdk-on-ios 2024-10-14T01:48:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010281-how-to-integrate-freshservice-support-sdk-on-android 2024-10-11T06:22:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010282-how-to-configure-custom-jwt-endpoint-for-freshservice-support-sdk-authentication 2024-10-11T06:23:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010285-new-mapping-changes-for-fs-and-d42 2024-10-10T07:54:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010298-fix-for-custom-objects-behavior-in-workflow-automator 2024-10-21T00:26:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010302-scheduled-workflows-for-software-applications-and-users 2024-12-16T02:22:33-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010303-how-to-upload-and-manage-translations-for-the-service-catalog- 2025-01-15T00:52:17-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010305--beta-freshservice-integration-with-bmc-helix-connector 2025-08-27T14:52:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010306-freddy-ai-agent-overview 2026-01-27T00:48:24-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010313-freshservice-integration-with-sap-successfactors 2025-08-27T14:53:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010315-introducing-groups-and-chains-in-approvals 2026-05-13T11:09:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010317-deprecation-of-cloud-compute-asset-types 2025-04-22T04:19:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010318-freshservice-integration-with-greenhouse 2025-08-27T14:54:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010319-deprecation-of-legacy-jamf-marketplace-app 2024-11-12T00:07:42-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010327-freshservice-migration-notice-may-2025 2025-04-22T06:01:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010329-creating-field-groups-in-user-fields 2026-02-18T23:28:45-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010335-set-up-use-custom-templates-for-post-incident-reports 2026-06-23T11:30:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010336-bypass-dnd-for-phone-and-sms-notifications 2024-11-20T23:12:04-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010362-freshservice-integration-with-monday-com-connector 2025-08-27T14:54:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010369-freshsales-and-linkedin-sales-navigator-integration 2024-11-20T01:58:08-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010385-what-are-the-impacts-of-switching-from-basic-itam-to-advanced-itam-on-freshservice- 2025-06-18T03:57:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010405-freshservice-integration-with-clickup 2025-08-27T14:56:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010407-how-to-enable-auto-recharge-for-connector-apps 2026-01-28T04:53:52-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010411-freshservice-integration-with-onedrive 2025-01-27T00:31:59-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010414-appconfig-for-freshservice-mobile-apps 2024-11-29T02:17:13-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010431-how-to-export-or-import-recipes-of-devops-integrations-in-freshservice- 2025-02-06T11:45:35-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010447-freshservice-integration-with-calendly 2024-12-08T23:46:26-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010450-how-sync-works- 2025-05-05T08:38:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010451-how-to-add-assets-information-in-generated-documents- 2025-11-18T08:00:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010452-freshservice-integration-with-zoom-phone 2025-01-29T00:41:17-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010453-necessary-configuration-changes-to-ensure-uninterrupted-portal-access- 2025-01-26T22:29:37-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010457-necessary-configuration-changes-to-ensure-uninterrupted-portal-access- 2025-01-31T08:17:07-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010477-freshservice-integration-with-oracle-hcm-connector 2025-08-27T14:57:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010498-root-cause-analysis-rca-in-freddy-ai-insights 2025-11-12T05:49:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010506-migrate-status-page-from-freshstatus-to-freshservice 2026-02-04T22:37:05-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010513-connector-apps-frequently-asked-questions-faqs- 2025-01-09T04:20:46-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010529-hr-employee-document-use-cases 2025-02-26T05:29:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010530-finance-employee-document-use-cases 2025-01-17T01:17:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010531-facilities-employee-document-use-cases 2025-02-26T06:08:59-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010532-legal-employee-document-use-cases 2025-02-26T06:06:58-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010533-it-employee-document-use-cases 2025-02-26T06:30:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010534-necessary-configuration-changes-to-ensure-uninterrupted-portal-access-cohort-two 2025-01-26T22:31:17-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010555-manage-sandbox-add-on-removal-and-plan-downgrades-in-freshservice 2025-02-04T14:10:46-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010557-track-freddy-ai-agent-s-usage-and-metrics 2025-04-07T06:22:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010558-freshservice-integration-with-hive 2025-08-27T14:59:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010559-freshservice-integration-with-wrike 2025-08-27T15:04:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010562-improved-workflow-execution-after-orchestration-and-web-request-nodes 2025-02-08T22:31:40-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010563-fix-for-condition-node-behavior-in-workflows 2025-04-08T07:54:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010570-how-to-restore-a-deleted-workflow- 2026-07-01T15:18:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010571-identify-workflow-updates-and-status-changes 2026-07-01T15:19:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010576-how-to-set-up-and-trigger-surveys-using-freshservice 2026-02-22T20:13:11-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010577-what-are-the-question-types-offered-by-freshservice-for-surveys- 2025-06-12T04:42:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010579-freshservice-integration-with-asana 2025-08-27T15:04:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010582-freshservice-integration-with-ibm-maas360 2025-04-16T22:18:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010584-freshservice-integration-with-xmatters 2025-08-27T15:04:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010585-previewing-support-portal-experience-before-publishing-an-in-setup-workspace 2025-04-11T02:51:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010595-generating-documents-using-workflow-automator 2025-11-19T02:31:39-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010612-freshservice-integration-with-ibm-verify-directory 2025-08-27T15:03:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010633-freshservice-integration-with-qualys 2025-08-27T15:03:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010651-freddy-ai-agent-classic-pricing-faqs 2026-05-14T01:51:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010653-upgrade-to-the-enhanced-sharepoint-search-connector 2025-12-01T12:21:14-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010654-fix-for-business-rule-validation-in-service-items 2025-11-18T07:30:24-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010655-notify-agents-on-critical-incidents-with-freshservice-mobile-app-dnd-alerts-override 2025-03-20T01:11:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010674-freshservice-integration-with-dayforce 2025-08-27T15:06:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010675-freshservice-integration-with-employment-hero 2025-08-27T15:08:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010676-freshservice-integration-with-teamwork 2025-08-27T15:07:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010695-migration-process-via-public-apis-for-freshservice-data-migration-partners 2025-03-21T01:54:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010727-freshservice-integration-with-credit-card-and-social-security-number-masker 2026-05-18T03:30:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010728-freshservice-integration-with-sla-reminder-app 2025-09-03T04:56:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010729-how-can-requesters-report-issues-to-different-workspaces- 2025-11-09T06:27:26-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010732-multi-language-support-for-freshservice 2025-11-10T10:20:34-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010738-create-reports-to-track-parent-child-ticket-associations 2025-04-08T03:25:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000010742-freshservice-biannual-updates-november-2025 2025-10-10T00:52:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011095-deprecation-of-application-load-balancer-ips 2025-10-07T05:23:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011097-upgrading-your-sandbox-account 2026-05-13T11:10:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011127-how-to-manage-attachments-in-cases-and-service-requests 2025-11-18T06:46:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011132-how-does-favoriting-workspaces-work-and-how-are-they-ordered- 2025-06-02T01:18:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011144-how-to-create-and-assign-approvals-in-freshservice- 2025-07-10T02:04:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011150-important-points-to-note-for-approval-groups 2025-07-08T05:50:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011172-installation-guide-for-adobe-orch-app-using-oauth-authentication 2025-05-16T07:58:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011178-freshservice-integration-with-hide-or-disable-fields-based-on-user-roles-app 2026-07-16T09:49:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011186-placeholder-resolution-in-journeys 2025-12-15T23:33:17-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011192-how-to-manage-article-versions-in-your-freshservice-fsbt-knowledge-base- 2025-11-18T07:43:10-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011214-bulk-upload-journey-requests 2025-12-15T23:34:47-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011219-understanding-guest-profile-in-journeys 2025-12-15T23:29:34-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011273-form-field-limits-and-condition-setup-for-dropdown-and-multiselect-fields 2026-09-05T18:26:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011274-create-the-initiator-form-in-journeys 2025-12-15T23:24:44-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011275-allow-initiators-to-cancel-journey-requests 2025-12-15T23:25:11-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011277-freddy-ai-insights-frequently-asked-questions-faqs- 2026-06-19T01:38:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011278-freddy-ai-insights-for-freshservice 2025-11-12T06:22:16-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011324-how-to-grant-temporary-access-to-support-agents 2025-07-21T13:20:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011337-freddy-ai-insights-freddy-ai-trust-frequently-asked-questions-faqs- 2025-06-11T03:43:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011340-manage-journey-settings 2026-03-05T00:43:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011341-how-to-set-up-custom-fields-for-alert-management-system- 2025-08-13T01:36:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011343-select-the-initiator-in-journeys 2025-06-30T09:03:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011344-set-up-activities-in-journeys 2025-07-01T01:10:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011345-create-a-ticket-activity-in-journeys 2025-07-01T01:13:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011346-create-a-task-activity-in-journeys 2025-07-01T01:12:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011347-create-a-schedule-email-activity-in-journeys 2025-07-01T01:15:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011348-create-child-activities-form-task-in-journeys 2025-12-15T23:28:45-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011349-configure-advanced-options-in-activities-journeys- 2025-12-15T23:28:20-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011350-create-a-form-task-in-journeys 2025-07-01T13:54:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011352-freshservice-integration-with-tenable-connector-app 2025-08-27T15:07:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011356-clockify-for-freshservice-app-integration 2025-07-21T00:40:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011357-freshservice-integration-with-ashby-connector-app 2025-08-27T15:07:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011359-getguru-for-freshservice-app-integration 2025-07-01T02:54:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011362-notion-for-freshservice-app-integration 2025-07-01T03:03:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011363-toggl-track-for-freshservice-app-integration 2025-07-22T01:08:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011365-jumpcloud-for-freshservice-app-integration 2025-07-11T10:08:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011366-harvest-for-freshservice-app-integration 2025-07-03T08:18:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011370-riverbed-aternity-for-freshservice-app-integration 2025-10-30T01:42:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011371-understand-what-journeys-is-and-how-different-departments-use-it 2026-02-28T12:45:16-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011372-key-terminologies-in-journeys 2025-12-15T23:20:09-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011373-sample-journey-use-cases 2025-12-15T23:20:23-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011374-personas-and-their-roles-in-a-journey 2025-12-15T23:20:45-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011375-initiate-journey-requests-from-the-agent-portal 2025-06-30T09:10:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011376-options-available-on-the-support-portal-journeys- 2025-12-15T23:34:21-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011377-initiate-a-journey-request-from-the-support-portal 2025-09-04T02:59:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011379-view-journey-request-details 2025-12-15T23:35:01-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011380-access-and-complete-assigned-activities-in-journey-requests 2025-12-15T23:35:17-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011381-cancel-a-journey-request 2025-07-01T02:28:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011382-create-a-new-journey 2026-03-16T04:08:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011383-create-journey-using-templates 2026-03-16T04:15:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011384-create-a-journey-from-scratch 2026-01-28T05:48:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011386-copy-form-fields-from-other-journeys 2025-12-15T23:25:43-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011389-manage-stakeholders-in-journeys 2025-12-15T23:27:32-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011391-set-up-phases-in-journeys 2025-12-15T23:28:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011396-configure-stakeholders-in-the-initiator-form-journeys- 2025-12-15T23:26:12-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011397-publish-a-journey 2025-07-01T02:02:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011398-pre-publish-checklist-for-admins-template-based-journeys- 2025-12-15T23:29:59-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011399-understanding-rbac-in-journeys 2025-06-30T09:10:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011400-create-a-simple-task-in-journeys 2025-07-01T01:14:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011401-impact-of-updating-the-initiator-form-after-initiation-journeys- 2025-12-15T23:32:09-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011402-impact-of-skipping-a-phase-or-an-activity-in-an-ongoing-journey-request 2025-12-15T23:32:30-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011403-journey-request-owner-assignment-flow 2025-12-15T23:31:27-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011404-logs-captured-in-journey-requests 2025-12-15T23:32:45-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011405-access-journey-requests-in-the-agent-portal 2025-12-15T23:33:41-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011408-manage-and-update-activities-in-journey-requests 2025-12-15T23:31:45-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011409-manage-journey-requests 2025-07-13T12:14:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011422-freshservice-powerapp-connector-on-microsoft-gallery 2025-08-27T15:09:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011434-smarter-agent-availability-and-time-off-management 2025-07-16T02:37:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011435-managing-workspace-managers-for-restricted-workspaces 2026-01-22T00:41:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011440-adding-an-event-trigger-for-service-items-in-ticket-workflows 2025-07-11T09:57:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011456-manage-shared-fields-for-service-categories-and-items 2026-08-21T01:56:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011458-freshservice-integration-with-hubstaff 2026-01-30T04:28:37-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011459-jobvite-for-freshservice 2026-06-11T02:41:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011461-enhance-freddy-ai-agent-search-with-google-drive-search-connector-integration 2025-11-04T01:08:15-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011464-freshservice-integration-with-zoho-crm 2026-01-22T00:26:54-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011497-how-to-create-and-assign-approvals-for-post-incident-reports-in-freshservice- 2025-10-13T03:43:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011502-restricting-service-desk-access-to-certain-domains 2025-08-01T03:23:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011503-freshservice-integration-with-docusign-orch-and-esign 2026-02-05T22:27:34-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011505-docusign-for-e-signatures-in-documents 2026-02-11T13:17:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011507-fix-for-custom-objects-behavior-for-nested-fields-in-workflow-automator 2025-08-08T09:14:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011511-conversational-insights-in-freshservice 2026-08-06T02:23:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011518-freshservice-integration-with-zoho-recruit-app 2025-10-14T06:41:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011520-requester-friendly-multi-workspace-email-support 2026-02-13T02:54:38-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011525-journey-form-field-limitations 2025-12-15T23:26:34-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011530-optimise-ticket-assignment-with-assignment-policies 2026-09-03T01:05:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011548-freshservice-integration-with-confluence 2025-12-04T10:38:41-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011551-workflow-execution-logs 2025-09-08T11:04:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011556-enhanced-requester-details-view-for-agents 2025-09-11T06:21:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011562-freshservice-integration-with-pipedrive-crm 2026-01-29T04:21:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011569-freshservice-integration-with-monday-crm 2026-03-12T06:13:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011571-freshservice-integration-of-hubspot-crm 2026-02-01T12:46:31-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011574-supported-languages-and-fonts-in-document-templates 2026-09-01T01:08:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011581-freshservice-integration-with-risk-assessment-for-change-app 2026-01-14T02:02:14-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011582-installation-guide-for-automox-orchestration-app 2026-01-29T02:38:05-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011585-subflows-in-freshservice-workflows 2025-11-13T07:27:34-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011586-looping-in-freshservice-workflows 2025-11-13T07:56:48-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011665-freshservice-billing-system-upgrade 2025-10-13T04:03:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011666-day-based-proration-updates-to-subscriptions 2025-10-14T08:17:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011667-fix-for-number-of-workflows-execution-on-the-tickets-created-by-another-workflow-using-web-request-no 2025-10-13T04:03:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011668-create-customized-insights-in-freddy-ai 2025-11-12T06:03:25-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011669-introducing-freddy-ai-agent-in-the-requester-support-portal 2026-03-25T09:34:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011671-ticket-assignment-with-the-new-policy-framework 2026-09-03T01:09:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011672-ticket-assignment-policies-framework 2026-09-03T01:12:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011675-how-to-set-up-shift-reminders-for-on-call-schedules-in-freshservice- 2025-10-13T04:24:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011676-how-to-configure-and-test-notifications-for-on-call-schedules-in-freshservice- 2025-10-13T03:41:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011681-access-journeys-in-the-sandbox 2026-03-16T03:59:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011685-complete-journey-tasks-and-approvals-in-the-freshservice-mobile-app 2025-12-15T23:35:50-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011686-deprecation-of-the-unblock-subsequent-workflows-from-pending-approvals-configuration 2026-05-13T11:13:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011690-introducing-freshservice-for-business-teams 2025-11-18T06:34:04-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011691-assigning-freddy-ai-copilot-licenses-in-freshservice 2025-10-23T08:32:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011702-enhance-freddy-ai-agent-search-with-confluence-search-connector-integration 2025-12-09T02:13:49-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011703-new-approvals-process-frequently-asked-questions 2025-11-24T08:58:14-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011704-business-rules-for-moving-items-across-workspaces 2026-02-23T03:19:07-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011707-freshservice-integration-with-sync-requester-fields-app 2026-03-19T08:34:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011708-freshservice-biannual-updates-may-2026 2025-11-10T06:50:53-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011726-introducing-the-new-freshservice-interface 2026-03-19T05:18:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011728-freddy-ai-feature-overview 2026-03-06T04:48:01-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011730-business-rules-for-problem-management 2025-11-13T00:16:57-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011736-freddy-ai-agent-as-microsoft-365-custom-engine-agent 2025-11-17T00:55:01-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011739-freshservice-for-business-teams-fsbt-faqs 2025-11-18T06:34:47-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011741-modes-of-ticket-creation 2025-11-20T00:48:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011742-ticketing-essentials-for-business-teams 2025-11-20T00:46:34-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011745-setting-up-and-managing-your-knowledge-base 2025-11-18T07:37:13-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011746-using-analytics-in-freshservice-for-business-teams 2025-11-18T07:48:37-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011747-journeys-in-freshservice-for-business-teams 2025-11-18T06:40:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011748-document-management-in-freshservice-for-business-teams 2025-11-20T00:52:55-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011750-ticket-troubleshooting 2025-11-20T00:51:05-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011752-how-to-set-up-escalation-policies-as-an-agent- 2025-11-13T03:21:52-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011755-about-freddy-copilot-in-freshservice-for-business-teams 2025-11-20T00:52:02-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011768-how-to-migrate-into-freshservice-via-bulk-apis-for-freshservice-data-migration-partners- 2025-11-24T03:09:33-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011789-measure-productivity-gains-with-freddy-copilot 2026-01-20T10:06:54-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011797-sharepoint-integration-app-for-freshservice 2026-01-28T05:01:52-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011803-freddy-copilot-learning-sources-and-refresh-timelines 2026-08-21T09:58:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011807-workflow-automation-scenarios 2025-12-25T23:05:14-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011810-app-installation-types-in-freshservice 2026-01-07T05:22:21-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011832-business-rules-for-task-management 2026-02-19T00:24:21-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011836-auto-save-generated-documents-to-sharepoint 2026-09-21T03:03:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011838-freshservice-integration-with-dropbox-sign 2026-02-12T00:10:08-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011840-manage-change-advisory-board 2026-01-30T02:25:08-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011841-link-a-change-to-an-incident 2026-01-30T02:26:28-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011843-manage-service-desk-tickets 2026-01-30T02:09:17-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011844-manage-knowledge-base-articles-for-service-desk 2026-03-12T04:25:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011845-manage-workflows-for-service-desk 2026-01-30T02:11:46-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011846-manage-workspaces-in-freshservice 2026-01-30T01:22:23-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011855-zohobooks-for-freshservice-app-integration 2026-02-20T07:45:21-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011856-chargebee-for-freshservice-app-integration 2026-02-20T07:49:33-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011865-dropbox-sign-for-e-signatures-in-documents 2026-02-16T05:02:24-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011868-adobe-acrobat-sign-for-e-signatures-in-documents 2026-03-12T03:18:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011871-get-started-with-freshservice-it-asset-management 2026-10-06T04:49:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011872-what-is-freshservice-it-asset-management 2026-05-05T05:35:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011873-asset-management-implementation 2026-03-31T08:55:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011874-discovery-port-configurations 2026-03-31T06:05:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011875-sizing-recommendations 2026-03-31T04:54:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011876-how-to-deploy-asset-management 2026-03-31T06:18:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011877-install-remote-collector 2026-07-23T14:26:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011878-configure-windows-discovery-service-wds- 2026-05-06T07:13:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011879-configure-discovery-and-autodiscovery-jobs 2026-04-02T06:25:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011880-data-validation 2026-03-31T06:06:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011881-display 2026-03-31T06:07:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011882-install-windows-discovery-agent-service-wrapper 2026-03-31T06:08:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011883-manage-devices 2026-04-21T23:50:30-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011885-clone-a-device 2026-03-31T08:08:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011886-install-agent-based-discovery 2026-03-31T07:06:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011888-install-signed-mac-agent 2026-03-31T07:10:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011889-install-mac-agent-service-launcher 2026-03-31T06:09:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011890-microsoft-dhcp-discovery 2026-03-31T07:11:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011891-autodiscovery-best-practices 2026-03-31T07:11:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011892-configure-autodiscovery-system-requirements 2026-03-31T07:12:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011893-blade-systems-autodiscovery 2026-03-31T07:12:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011894-certificate-autodiscovery 2026-03-31T07:12:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011895-cisco-ucs-cluster-aci-fabric-autodiscovery 2026-03-31T07:17:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011896-cloud-platforms-autodiscovery 2026-03-31T06:17:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011897-automox-autodiscovery 2026-03-31T06:19:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011898-set-up-ticket-sharing-for-admins- 2026-02-18T23:55:56-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011899-add-blade-chassis-devices 2026-03-31T08:08:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011900-create-cluster-devices 2026-03-31T08:08:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011901-manage-device-asset-lifecycle 2026-03-31T08:08:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011902-freshservice-it-asset-management-plans-and-au-pricing 2026-04-24T04:55:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011905-controlup-integration-for-freshservice 2026-03-19T05:39:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011917-microsoft-azure-autodiscovery 2026-03-31T06:22:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011918-google-cloud-platform-autodiscovery 2026-03-31T06:23:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011919-microsoft-intune-cloud-discovery 2026-08-24T08:26:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011920-kubernetes-discovery-items 2026-03-31T06:52:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011921-other-cloud-autodiscoveries 2026-03-31T06:52:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011922-workspace-one-autodiscovery 2026-03-31T06:52:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011923-database-discovery 2026-03-31T06:54:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011924-configure-dns-autodiscovery-for-microsoft-dns-servers 2026-03-31T07:17:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011927-ipmi-redfish-autodiscovery 2026-03-31T07:21:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011928-jamf-autodiscovery 2026-03-31T07:21:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011929-linux-and-unix-server-autodiscovery 2026-08-24T13:36:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011930-load-balancers 2026-03-31T07:25:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011932-nmap-autodiscovery 2026-03-31T07:27:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011933-operating-systems-supported-in-autodiscovery 2026-03-31T07:27:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011936-ping-sweep 2026-03-31T07:29:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011939-saas-discovery 2026-03-31T07:29:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011940-sccm-discovery 2026-03-31T07:41:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011941-snmp-network-autodiscovery 2026-03-31T07:54:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011943-tcp-port-scan-autodiscovery 2026-03-31T07:55:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011944-ucs-aci-load-balancer-f5-autodiscovery 2026-03-31T07:55:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011945-unprocessed-device-records 2026-03-31T07:56:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011947-vendors-supported-in-snmp-autodiscovery 2026-03-31T08:06:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011950-windows-and-hyper-v-autodiscovery 2026-03-31T08:07:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011953-application-dependency-mapping 2026-03-31T08:16:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011954-adm-detected-applications 2026-03-31T08:16:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011956-configure-application-dependency-mapping 2026-04-27T15:29:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011965-do-we-have-limitations-on-the-number-of-requesters-or-tickets-that-can-be-created-in-a-freshservice-a 2026-02-20T07:54:15-05:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011966-add-device-urls-and-attachments 2026-03-31T08:08:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011967-add-device-parts 2026-03-31T08:13:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011968-manage-software-eol-and-eos 2026-03-31T08:13:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011969-track-software-in-use 2026-03-31T08:13:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011971-add-blade-slots 2026-03-31T08:10:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011972-create-device-custom-fields 2026-03-31T08:10:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011973-about-software-license-management 2026-03-31T08:12:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011974-implement-a-software-license-management-slm-workflow 2026-03-31T08:12:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011975-generate-software-reports-and-visualize-data 2026-03-31T08:13:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011976-manage-software-components 2026-03-31T08:13:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011978-service-instances 2026-03-31T08:17:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011979-scheduled-tasks 2026-03-31T08:17:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011980-service-listener-ports 2026-03-31T08:18:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011981-service-communications 2026-03-31T08:17:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011982-ignored-services 2026-03-31T08:17:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011983-network-shares 2026-03-31T08:17:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011984-application-components 2026-03-31T08:20:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011986-application-groups 2026-03-31T08:19:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000011988-business-services 2026-03-31T08:24:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012014-manage-subnets 2026-03-31T08:22:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012015-manage-documents-with-the-centralized-list-view 2026-03-12T03:04:40-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012022-mec-to-eun-migration-guide 2026-03-17T00:05:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012024-freshservice-integration-with-firehydrant 2026-05-12T09:50:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012031-about-device-management 2026-03-31T08:10:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012032-import-inventory-items 2026-10-13T23:59:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012033-manage-device-hardware-properties-os-and-connectivity 2026-03-31T08:13:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012034-add-device-service-instances 2026-03-31T08:14:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012035-manage-software-installations 2026-03-31T08:14:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012036-manage-virtual-and-blade-devices 2026-03-31T08:14:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012037-create-device-name-profiles 2026-03-31T08:14:09-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012038-configure-device-ignore-rules 2026-03-31T08:14:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012039-manage-the-device-list-view 2026-03-31T08:14:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012040-manage-hardware-models-templates- 2026-03-31T08:14:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012041-archive-devices-and-resources 2026-06-19T01:25:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012044-configure-skillsets-in-freshservice 2026-09-01T02:17:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012055-merge-and-assign-software-components 2026-03-31T08:15:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012056-manage-operating-systems 2026-03-31T08:15:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012057-manage-ssl-certificates 2026-03-31T08:15:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012058-manage-assets 2026-03-31T08:15:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012060-about-power-units-management 2026-03-31T08:15:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012061-add-and-manage-pdus 2026-03-31T08:15:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012062-define-pdu-models 2026-03-31T08:15:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012063-supported-pdu-vendors 2026-03-31T08:15:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012064-understand-parts-and-part-slots 2026-03-31T08:19:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012065-manage-part-model-templates 2026-03-31T08:19:47-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012066-manage-parts 2026-08-19T08:25:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012067-import-part-models 2026-03-31T08:20:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012068-import-parts 2026-03-31T08:20:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012069-overview-of-ip-address-management-ipam- 2026-03-31T08:20:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012070-manage-dns-records 2026-03-31T08:20:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012071-manage-dns-zones 2026-03-31T08:21:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012072-manage-ip-addresses 2026-03-31T08:21:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012073-add-ip-nat-and-address-mapping 2026-03-31T08:21:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012074-navigate-and-manage-the-subnet-tree-view 2026-03-31T08:21:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012076-manage-and-monitor-switch-ports 2026-03-31T08:21:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012077-manage-vlans 2026-03-31T08:22:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012078-add-vrf-groups 2026-03-31T08:22:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012090-changing-account-modes-with-multiple-requester-portals 2026-08-11T12:57:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012091-get-started-with-multiple-requester-portals 2026-08-11T22:27:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012092-configure-discovery-and-autodiscovery-jobs 2026-03-31T06:08:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012093-aws-autodiscovery 2026-03-31T06:52:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012094-configure-advanced-routing 2026-03-31T08:25:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012095-mssql-server-database-discovery-on-windows-and-nix-targets 2026-03-31T06:54:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012096-oracle-database-discovery-on-windows-and-nix-targets 2026-03-31T06:55:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012097-customize-column-views-on-list-pages 2026-03-31T08:26:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012098-postgresql-database-discovery-on-nix-targets 2026-03-31T06:55:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012099-db2-discovery-on-nix-targets 2026-03-31T06:55:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012100-manage-cloud-databases 2026-03-31T06:58:12-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012101-freshservice-it-asset-management-itam-upgrade-faq 2026-04-02T09:25:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012102-manage-applications 2026-03-31T08:16:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012103-configure-automation-rules 2026-03-31T08:26:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012104-manage-all-discovered-services 2026-03-31T08:18:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012105-configure-custom-fields 2026-03-31T08:26:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012106-configure-application-component-templates-for-autodiscovery 2026-03-31T08:21:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012107-understand-setup-and-troubleshooting-menu 2026-03-31T08:27:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012108-calculation-rules 2026-03-31T08:20:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012109-set-time-zone-and-ntp 2026-03-31T08:27:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012111-passwords 2026-03-31T08:21:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012112-manage-burnt-secret-password-storage 2026-03-31T08:22:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012113-manage-secrets-security-and-permissions 2026-03-31T08:22:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012114-configure-default-password-management-groups 2026-03-31T08:22:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012115-master-password-and-secret-operations 2026-03-31T08:22:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012116-configure-user-password-policies-and-account-security 2026-03-31T08:22:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012643-introduction-to-ai-agent-studio-in-freshservice 2026-09-29T01:41:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012644-free-ai-agent-studio-access-for-growth-pro-and-enterprise 2026-09-29T01:40:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012645-connect-your-knowledge-sources-to-the-ai-agent 2026-05-14T04:16:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012646-connect-your-service-catalog-to-the-ai-agent 2026-06-29T06:12:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012647-explore-pre-built-ai-agents 2026-05-14T04:18:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012648-workflows-for-ai-agents-in-freshservice 2026-08-20T23:54:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012649-customize-the-agent-persona-and-tone-of-voice 2026-05-14T04:25:11-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012654-configure-agent-behavior-and-human-handover 2026-08-24T14:25:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012655-preview-your-agent 2026-05-14T04:26:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012656-batch-test-your-agent 2026-05-14T04:27:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012657-preview-vs-test-when-to-use-each 2026-05-13T14:29:14-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012659-deploy-ai-agent-on-slack 2026-05-14T04:32:58-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012660-deploy-ai-agent-on-ms-teams 2026-08-21T00:37:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012661-deploy-ai-agent-on-support-portal 2026-05-14T04:31:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012666-getting-started-with-firehydrant 2026-04-09T23:19:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012667-invite-agents-to-firehydrant 2026-04-06T22:38:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012668-gdpr-compliance-for-firehydrant 2026-04-07T11:08:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012672-auto-save-generated-documents-to-google-drive 2026-09-21T03:04:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012678-model-context-protocol-mcp-integration-in-freshservice 2026-10-01T09:12:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012680-custom-field-types-for-service-catalog-items 2026-08-21T01:45:54-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012681-configure-field-validations-for-service-catalog-items 2026-04-14T06:49:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012682-additional-information-on-custom-field-types-rich-text-editor-attachment-and-formula 2026-07-28T01:04:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012683-configure-system-events-in-workflow-triggers 2026-07-01T02:22:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012691-non-blocking-workflow-execution-for-approvals-frequently-asked-questions 2026-04-17T08:57:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012702-freshservice-biannual-updates-november-2026 2026-05-13T11:21:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012703-deletion-of-detached-sandbox-accounts 2026-05-13T11:11:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012704-working-with-apis-in-freshservice 2026-05-08T06:26:24-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012708-manage-change-risk-policies-in-freshservice 2026-05-21T07:51:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012713-manage-deleted-items-with-recovery-center 2026-10-12T04:08:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000012792-secure-connections-http-and-https 2026-06-09T09:31:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013860-freshservice-integration-with-servicebot-for-google-chat 2026-10-15T02:56:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013861-scan-and-onboard-assets-with-discovery-hub 2026-05-04T13:39:59-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013862-service-health-monitor-for-it-asset-management 2026-08-10T10:23:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013863-manage-experience-level-agreements-xlas-in-freshservice 2026-07-15T02:53:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013866-freddy-ai-executive-insights 2026-06-17T01:14:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013875-resolve-tickets-faster-with-resolution-insights 2026-06-03T02:23:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013876-google-drive-document-storage-app-for-freshservice 2026-05-20T03:45:05-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013877-understanding-sample-insights 2026-06-01T01:43:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013878-create-agent-groups-for-proactive-insights 2026-06-01T01:44:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013879-gain-access-to-executive-insights 2026-08-28T04:31:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013880-analyze-conversation-logs 2026-07-23T08:43:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013882-api-actions-library-in-freshservice 2026-08-19T23:20:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013883-explore-workflow-library-in-freshservice 2026-05-13T15:01:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013884-connect-your-apps-google-drive-sharepoint-and-confluence- 2026-06-29T06:40:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013885-ai-agent-studio-faqs 2026-09-24T05:51:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013886-build-workflows-no-code-agentic-workflows 2026-05-13T13:37:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013890-risk-assessment-using-surveys-in-a-change-request-agent-experience 2026-08-10T11:04:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013891-risk-profile-risk-survey-and-overall-risk-score-computation 2026-05-13T10:51:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013895-experience-level-agreements-xlas- 2026-07-13T08:27:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013903-quantify-freddy-ai-copilot-impact-and-adoption 2026-05-22T01:22:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013904-standardize-request-fulfillment-with-agent-checklists 2026-07-22T06:41:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013933-create-a-request-approval-activity-in-journeys 2026-06-04T03:11:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013955-email-notifications-in-multiple-requester-portals 2026-10-02T15:16:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013956-configure-multiple-requester-portals 2026-10-02T15:13:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013959-requester-and-agent-experiences-in-multiple-requester-portal-accounts 2026-10-02T15:18:20-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013966-allowed-links-for-agents-in-freshdesk 2026-08-20T02:11:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013970-create-journeys-conversationally-using-freddy-ai 2026-07-24T02:56:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013971-customize-sidebar-in-freshservice 2026-06-11T03:06:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013972-knowledge-base-article-lifecycle-enhancements 2026-06-11T03:11:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000013974-monitor-requester-activity-from-a-single-timeline 2026-06-11T08:16:53-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014074-data-usage-analytics 2026-09-10T09:56:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014138-upgrade-from-itam-classic-to-freshservice-itam 2026-06-17T09:34:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014260-service-health-monitor-for-it-asset-management 2026-07-23T05:38:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014267-manage-search-rules 2026-09-29T01:53:08-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014307-deploy-ai-agent-studio-and-ai-agent-classic- 2026-09-29T01:39:01-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014314-write-ai-agent-workflows-with-natural-language-workflows 2026-08-19T10:39:31-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014320-connect-knowledge-sources-to-your-copilot-agent 2026-10-08T03:02:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014326-optimize-freddy-ai-copilot-license-utilization 2026-09-03T00:16:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014334-impact-of-switching-to-freshservice 2026-07-20T09:19:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014336-optimize-ai-copilot-output-with-effective-instructions 2026-08-21T06:31:46-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014337-use-the-conversational-copilot-to-resolve-tickets-faster 2026-10-08T02:59:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014338-improve-your-knowledge-base-with-ai-generated-recommendations 2026-10-08T11:01:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014339-frequently-asked-questions-faqs- 2026-07-23T03:58:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014340-supported-hypervisors-and-containers-list 2026-07-23T14:17:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014342-integrate-freshservice-with-devops-connector-apps 2026-07-27T06:07:50-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014346-wordpress-plugin-for-woocommerce 2026-07-29T04:10:28-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014348-create-and-manage-article-templates-in-knowledge-base 2026-07-29T07:28:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014355-identify-high-and-low-performers-using-rank-order 2026-08-06T01:00:38-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014357-auto-suggest-and-autofill-ticket-fields-with-copilot-agent 2026-09-07T04:55:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014358-find-initiating-changes-for-a-ticket-with-freddy-ai-copilot 2026-08-24T23:37:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014359-custom-field-types-for-tasks 2026-08-10T11:13:45-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014360-additional-information-on-custom-field-types-rich-text-editor-attachment-and-formula 2026-08-10T11:12:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014361-configure-field-validations-for-tasks 2026-08-10T11:16:51-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014362-email-ai-agent-capabilities 2026-09-25T03:01:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014363-supported-languages-for-ai-agents 2026-08-11T13:02:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014364-get-started-with-email-ai-agent-in-freshservice 2026-08-27T02:15:16-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014365-create-an-email-ai-agent 2026-08-11T13:48:35-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014366-configure-email-ai-agent-behavior 2026-08-11T13:47:03-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014367-freddy-ai-agent-permissions-for-microsoft-teams-integration 2026-09-25T09:49:17-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014371-how-do-i-integrate-freshsales-suite-with-freshservice- 2026-09-15T05:29:33-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014374-manage-skillsets 2026-08-17T04:41:27-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014375-skillsets-agent-associations-and-proficiency 2026-08-17T04:44:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014376-skillsets-routing-feedback 2026-08-17T04:47:02-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014377-skillsets-integration-with-assignment-policies 2026-08-17T04:49:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014378-skillsets-audit-logs-and-sandbox-support 2026-08-17T04:52:07-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014389-execute-functions-in-ai-agent-workflows 2026-09-17T09:19:37-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014390-create-custom-functions-for-ai-agent-workflows 2026-08-20T06:30:04-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014401-generate-resolution-notes-with-copilot-agent 2026-10-08T03:00:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014403-generate-ticket-summaries-with-copilot-agent 2026-10-08T03:00:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014404-generate-reply-suggestions-for-tickets-with-copilot-agent 2026-10-08T03:01:23-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014408-analyze-ticket-sentiment-with-ai-copilot 2026-10-13T12:54:48-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014409-mcp-integration-frequently-asked-questions-faqs- 2026-10-01T09:12:29-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014410-freshworks-mcp-security 2026-09-10T09:35:34-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014413-manage-integration-users-in-freshservice 2026-09-25T05:56:44-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014416-manage-locations 2026-08-30T14:13:19-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014417-about-racks 2026-08-30T14:14:13-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014420-manage-racks 2026-08-30T14:15:32-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014421-visualize-racks 2026-08-30T14:17:49-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014422-configure-rack-settings 2026-08-30T14:18:15-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014423-manage-racked-asset-templates 2026-08-30T14:18:56-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014424-manage-buildings 2026-08-30T14:07:18-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014425-manage-datacenter-rooms-and-room-layouts 2026-08-30T15:30:22-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014426-additional-authentication-when-accessing-freshservice-via-admin-center 2026-08-31T01:01:10-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014433-find-similar-changes-for-a-change-request 2026-09-28T08:03:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014434-auto-save-generated-documents-in-box-storage 2026-09-21T03:01:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014435-use-rich-text-fields-in-document-generation 2026-09-07T22:30:52-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014436-import-external-knowledge-solutions-and-content-into-freshservice 2026-09-07T03:31:41-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014437-configure-business-rules-for-journey-forms 2026-09-07T09:10:55-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014438-identify-automation-opportunities-with-discover-in-ai-agent-studio 2026-09-10T00:55:00-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014439-understand-how-journey-changes-affect-versioning 2026-09-08T10:11:25-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014444-integrate-grafana-with-freshservice-alert-management 2026-09-16T01:22:39-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014445-deploy-multiple-ai-agents-to-slack-and-microsoft-teams 2026-09-18T06:44:57-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014452-perform-actions-with-copilot-agent 2026-10-05T05:49:21-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014453-freddy-ai-agent-permissions-for-microsoft-teams-integration 2026-09-25T09:51:43-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014456-set-up-an-orchestrator-agent-for-multi-agent-systems 2026-09-30T01:48:06-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014460-switch-from-freshservice-for-business-teams-pro-to-a-freshservice-itsm-plan 2026-10-02T06:23:36-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014461-manage-trusted-urls-in-freshservice 2026-10-12T22:36:42-04:00 always 0.512 https://support.freshservice.com/support/solutions/articles/50000014484-model-context-protocol-mcp-integration-in-freshservice-for-requesters 2026-10-15T12:23:23-04:00 always 0.512