We currently use a limited set of features from JIRA but are finding that the cost is starting to outweigh the benefit.
Freshdesk looks like a better balance but there is one thing I can't see: the ability to set up release versions for a software product.
For example if a customer raises an issue it's raised against a particular version of a product, and we also designate it to a particular fix version. This way we can easily see what issues affect a particular version and what issues are outstanding for the next release.
Is there a workflow for this in Freshdesk? Bear in mind these versions vary from product to product.
Thank you for writing to us. I would like to know how you are planning to use this in our product. Are you using Freshdesk or Freshservice? Are you trying to use Release management module or Ticketing module to achieve your use case?
You may also reach us at firstname.lastname@example.org , to share your thoughts to implement this
Thanks and Regards