Freshservice Release Notes February 2014 to December 2014

This is a list of features that have been added to Freshservice since the GA release. We will add to this post as new features get added. You can check back here to see what's new.

  • Ability to send Service Request Approval 
  • Asset Expiry Notification
  • Ability to import assets from Csv
  • Gamification of servicedesk
  • Round robin ticket assignment


12 July 2014

  1. Pivotal integration
  2. You can now export problems, changes and releases. 

2 Aug 2014

  1. Discovery probe can now identify location of an asset.
  2. Assets API is enabled to create, read, edit and delete the assets. You can view all the asset ci_type and its corresponding ci_type fields which will be useful for creating and editing the assets.

6 Sep 2014

  1. Keyboard shortcuts
  2. Zapier integration 
  3. Search modules inside Admin tab 
  4. Added a new "All known errors" filter inside Problem tab
  5. Associating CIs to incidents using email commands 

20 Oct 2014

  1. Workflow Max integration

29 Nov 2014

  1. Agent Collison - In ticket show page in the left side of 'sticky header' two icons show the count of other users viewing and replying to that ticket. On hovering over, it will display the agent names.

Update - Dec 19, 2014

  1. Requester portal optimized for mobile and tablet.
  2. Reports for departments - Department at a glance and Top N Analysis.

Hi all,

In order to streamline the 'What's New' section, we are closing this thread and transitioning to a monthly thread with weekly (or fortnightly) updates as seen here

Please follow the announcements page to stay updated. (Hit the star next to announcements or use keyboard shortcut - g+w.)


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