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Release Notes - 1st March 2021


  • Virtual Agent for Slack - Deflect tickets by providing instant answers from the knowledge base and provide on-demand self-service support from Slack.
    More info here.


Note: All the enhancements below are live in plans Starter and Growth. It will be available in Pro and Enterprise plans from March 1st.  

  • Sandbox Enhancements - Resolve production and sandbox conflicts easier and faster with the new Sandbox enhancements.

  • Multi-Select Dropdown For Change Forms - Select multiple options from the dropdown in change in Freshservice. More information here.

  • Asset Association for Projects and Project Tasks: - Associate projects or project tasks to keep track of what assets are needed to get the work done is impacted because of the project or task.



  • Purchase Order Enhancements - Clone Purchase Orders and add department information to purchase orders. More info here

  • Probe v 4.5.0 - AD user sync, SNMP scanning enhancements and bug fixes. More info here.
    Note: Probe enhancements will be live for all accounts on March 1st.

  • Workflow Automator Enhancements - Remove ticket tags using actions, configure workflows with requester groups as condition blocks and leverage ‘Requested for’ fields in reader node.

  • Custom SSL for New Freshservice accounts - Changes to custom SSL set-up for Freshservice accounts signed up after Feb 18, 2021. More info here:

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