Virtual Agent for Slack - Deflect tickets by providing instant answers from the knowledge base and provide on-demand self-service support from Slack.
More info here.
Note: All the enhancements below are live in plans Starter and Growth. It will be available in Pro and Enterprise plans from March 1st.
Sandbox Enhancements - Resolve production and sandbox conflicts easier and faster with the new Sandbox enhancements.
Multi-Select Dropdown For Change Forms - Select multiple options from the dropdown in change in Freshservice. More information here.
Asset Association for Projects and Project Tasks: - Associate projects or project tasks to keep track of what assets are needed to get the work done is impacted because of the project or task.
Purchase Order Enhancements - Clone Purchase Orders and add department information to purchase orders. More info here
Probe v 4.5.0 - AD user sync, SNMP scanning enhancements and bug fixes. More info here.
Note: Probe enhancements will be live for all accounts on March 1st.
Workflow Automator Enhancements - Remove ticket tags using actions, configure workflows with requester groups as condition blocks and leverage ‘Requested for’ fields in reader node.
Custom SSL for New Freshservice accounts - Changes to custom SSL set-up for Freshservice accounts signed up after Feb 18, 2021. More info here: