Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release Notes - 15 December 2020


  • Product Catalog - Import and Export  -  Import or export the product data in bulk into the Freshservice Product Catalog. More info here.

  • Supervisor rules based on Custom Status - Automate tasks based on how long a ticket has been in a particular custom status. This will help solve use cases such as Approvals follow-up to Agents,  Awaiting requester response follow-up and Changing ticket status to specific value after X hours in a specific status. More info here.

  • Send Emails and Approvals to User Lookup Fields: Trigger an email or an approval to the user selected in the look-up fields of service item forms.

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