Product Catalog - Import and Export - Import or export the product data in bulk into the Freshservice Product Catalog. More info here.
Supervisor rules based on Custom Status - Automate tasks based on how long a ticket has been in a particular custom status. This will help solve use cases such as Approvals follow-up to Agents, Awaiting requester response follow-up and Changing ticket status to specific value after X hours in a specific status. More info here.
Send Emails and Approvals to User Lookup Fields: Trigger an email or an approval to the user selected in the look-up fields of service item forms.