Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

Release Notes - 17 September 2020

Features:


  • Task Automation - Set up a sequential process flow across teams by automating the creation and assignment of tasks. This way ensure your tasks are assigned and completed on time by all stakeholders. More info here

  • Freshchat Integration - Enable your agents to have real-time conversations with your requesters with Freshchat integration. More info here



Enhancements:


  • API V2: Increased Rate Limits and Per-Minute Throttling - We increased our rate limits, and have moved from per-hour to per-minute throttling for our API V2! More info on the new rate limits here.

    Note: New API rate limits are live for accounts created on or after September 2020. We are in the process of migrating the other accounts to new rate limits. Please reach out to your Customer Success Manager or Account Manager for more details about the migration. You can also write to support@freshservice.com for any queries in this regard.

  • Announcement APIs - Added support for Announcement CRUD Operations via API. More info here


  • Software Custom Fields - Add custom fields to capture additional information about each software. (Ex: “SSO configured?” and “MFA enabled”). Head over to Admin -> Software Fields to configure the custom fields.

  • Software Filters - We have introduced filters to the Software list. Software can now be filtered based on their created date, last updated date, type, status and other custom attributes you configure.

  • Contract Filters -  Easily filter contracts that are expiring in the next week, month or quarter. Contracts can also be filtered by fields specific to each contract type such as Software Name, Cost and etc.,

  • Linux Agent v3.0 - Introducing support for Debian 10, Ubuntu 20.04, CentOS 8 Linux Flavors. More details on the release notes here.

  • Mac Agent v4.0 - Updates to the device deduplication logic when a device is created through the Mac Agent and bug fixes. More details on the release notes here

  • Windows Agent v2.7.0 - Security fixes, Updates to the device deduplication logic for devices created through the Windows Agent. More details on the release notes here.


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