Live Now: Supervisor Rules based on Custom Ticket Statuses
Vishal Abraham
started a topic
6 months ago
With this new enhancement, helpdesk admins can automate tasks based on how long a ticket has been in a particular custom status. This will help solve use cases such as:
Approvals follow-up to Agents
Awaiting requester response follow-up
Changing ticket status to specific value after X hours in a specific status
Vishal Abraham
With this new enhancement, helpdesk admins can automate tasks based on how long a ticket has been in a particular custom status. This will help solve use cases such as:
Awaiting requester response follow-up
Changing ticket status to specific value after X hours in a specific status
More information can be found in the link below:-
https://support.freshservice.com/en/support/solutions/articles/50000003164-supervisor-configuration-based-on-custom-ticket-status
2 people like this idea