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Implemented

Live Now: Supervisor Rules based on Custom Ticket Statuses


With this new enhancement, helpdesk admins can automate tasks based on how long a ticket has been in a particular custom status. This will help solve use cases such as:
  • Approvals follow-up to Agents
  • Awaiting requester response follow-up

  • Changing ticket status to specific value after X hours in a specific status

More information can be found in the link below:-


https://support.freshservice.com/en/support/solutions/articles/50000003164-supervisor-configuration-based-on-custom-ticket-status




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