Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic
Implemented

Multiselect Fields for Service Catalog and Incident Forms - Available Now

With multi-select dropdown fields, users can select multiple options from the dropdown in incident and service item forms in Freshservice.


For Service Catalog forms, you can create Multiselect Lookup fields too, which means the user can select multiple Assets, Users, Departments etc..


We've covered our bases in workflows as well with support for the following:


  • Trigger Events when a Multiselect field in a Ticket is Updated
  • Set Values to a Multiselect Ticket Field
  • Add/Remove Options for Multiselect Fields


https://support.freshservice.com/en/support/solutions/articles/50000003160-setting-up-multi-select-dropdown-for-incident-forms-and-service-catalog





mp4

2 people like this idea
Login or Signup to post a comment