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With multi-select dropdown fields, users can select multiple options from the dropdown in incident and service item forms in Freshservice.
For Service Catalog forms, you can create Multiselect Lookup fields too, which means the user can select multiple Assets, Users, Departments etc..
We've covered our bases in workflows as well with support for the following:
https://support.freshservice.com/en/support/solutions/articles/50000003160-setting-up-multi-select-dropdown-for-incident-forms-and-service-catalog
Vishal Abraham
With multi-select dropdown fields, users can select multiple options from the dropdown in incident and service item forms in Freshservice.
For Service Catalog forms, you can create Multiselect Lookup fields too, which means the user can select multiple Assets, Users, Departments etc..
We've covered our bases in workflows as well with support for the following:
https://support.freshservice.com/en/support/solutions/articles/50000003160-setting-up-multi-select-dropdown-for-incident-forms-and-service-catalog
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