Change Service Request formular without changing submitted Service Requests
J
Jonas Weinreich
started a topic
10 months ago
When changing the formular for a Service Request, all previous submitted Service Requests from this formular is updated to reflect the changes.
If I delete a field, the field is also removed from all submitted Service Requests.
If I rename a field, the field is also renamed from all submitted Service Requests.
The risk and consequence are that important information is lost, when we adjust a Service Request template.
For instance, if I want to change a data source in a dropdown field, I must delete it and create a new one. And all data in previous submitted Service Requests are lost.
I would like the changing of the Service Request not to update already submitted requests from the formular. Or at least and option for me to choose what to happen.
Jonas Weinreich
When changing the formular for a Service Request, all previous submitted Service Requests from this formular is updated to reflect the changes.
If I delete a field, the field is also removed from all submitted Service Requests.
If I rename a field, the field is also renamed from all submitted Service Requests.
The risk and consequence are that important information is lost, when we adjust a Service Request template.
For instance, if I want to change a data source in a dropdown field, I must delete it and create a new one. And all data in previous submitted Service Requests are lost.
I would like the changing of the Service Request not to update already submitted requests from the formular. Or at least and option for me to choose what to happen.
1 person likes this idea