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Microsoft Search Integration

Please please please please, please.

We have spent a great deal of effort populating the Freshservice Knowledgebase.

We have also migrated all our file shares to Teams.

Everyone is now searching for content (or answers) using Microsoft Search & Intelligence.

This service allows connectors to external sources. I am desperate to include our knowledgebase articles in the Microsoft search results under its own verticle.

I cannot get passed the authentication (we use Azure SSO in Freshservice) when pointing to /a/solutions in Freshservice.

Could a custom connector be developed to integrate Microsoft Search with Freshservice, please?


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