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'Last' periods in Analytics

New to freshservice - and trying to match up some reporting we used to do. Is there any way to filter in Analytics for Last X

Last Week

Last Month

Last Year


There does not seem to be - and I cannot spend the time to update items weekly/monthly. Am I completely missing something here? TIA



Best Answer

Hi Michael,


We do have the ability to filter reports based on the Last X time period. Try the filters as shown below:


 


If you would like to filter for a certain number of time period you can try this also:


 


You can replace the number 1 with any positive integer. Note that this is applicable to other Date filters like Assigned, Resolved, Closed, First Response and Last Update Date.


We hope this helps. Cheers :)


Regards,
Sanofar
Team Freshservice




1 Comment

Answer

Hi Michael,


We do have the ability to filter reports based on the Last X time period. Try the filters as shown below:


 


If you would like to filter for a certain number of time period you can try this also:


 


You can replace the number 1 with any positive integer. Note that this is applicable to other Date filters like Assigned, Resolved, Closed, First Response and Last Update Date.


We hope this helps. Cheers :)


Regards,
Sanofar
Team Freshservice




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