Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

Start a new topic

View Approval Emails

My team often types a custom message when sending service requests out for approvals and they often contain very useful information. Would be nice to be able to view the body of a previously sent approval message in the ticket activity section for log/review purposes and/or have them just added inline on the ticket as a private note.


4 people like this idea
Login or Signup to post a comment