Would love to see integration between Tettra and Freshservice. Many companies use Tettra as a knowledge base. Instead of adding articles to both systems, it would be great if Freshservice could search through our public Tettra pages and present them to requesters when keywords are matched -- just like with the built-in knowledge base.
Tettra appears to have an API that can be used to search Tettra pages. We have a paid plan with them and would be more than happy to test anything.