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Reports / exports on software assets

It seems not possible to export all software items in the asset / software view. I can set the filter or search to whatever and it exports always a very small subset (and every time the same). Am I missing something here?

I am trying to learn the reporting aspect of FS.

What are the steps you are taking to produce this and I will see if I get the same.

Hi Erwin,

We understand your concern. At this moment the ‘Export’ functionality within the SAM module only exports the list of software assets with status as ‘Managed’. The software assets with status ‘Restricted’ and ‘Ignored’ are skipped in the export file.

This is a bug on our end and our developers are already working on it. We will update you as soon as this is fixed. Thank you for your patience.

Cheers :)

Team Freshservice

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