Looks like we are missing a very basic functionality on FreshService. Agent status availability is very important and must have feature ( this is similar to Skype, Teams or any), Agent will pickup there status and accordingly when assigning the ticket only agents are available should show up.
Praneeth Rajalingari
Looks like we are missing a very basic functionality on FreshService. Agent status availability is very important and must have feature ( this is similar to Skype, Teams or any), Agent will pickup there status and accordingly when assigning the ticket only agents are available should show up.
2 people like this idea