That would be great to have new feature that autolink a FS article to a ticket as an internal note for Agents.
As an example, adding link to a Troubleshooting documentation based on keywords in the ticket, or specific items. Basically, same kind of feature as "Related articles" when requester submits a ticket, but for Agents.
This is something we can do with Workflow Automator, but it requires a lot of manual work to set up and maintain. Having this as a built-in feature would be great.