Our call logging system which we used before recently migrating to FS was able to make x number of copies of a ticket. This was very useful as users have a habit of putting multiple issues in one submission which we need to split into different tickets . Having to create them several times over with the same user details is a nuisance.
Diane Lonergan
Our call logging system which we used before recently migrating to FS was able to make x number of copies of a ticket. This was very useful as users have a habit of putting multiple issues in one submission which we need to split into different tickets . Having to create them several times over with the same user details is a nuisance.
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