Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report
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for unambiguous ticket status, we would use the status resolved for "ticket close" for the requester, but use "Close"-Status for freeze the last position of the ticket. --> closed = unchangeable
Dohmen, Johannes
for unambiguous ticket status, we would use the status resolved for "ticket close" for the requester, but use "Close"-Status for freeze the last position of the ticket. --> closed = unchangeable