We are trying to amend the Change form so that it's not so lengthy, what we would like to do is say if someone selects "Server" then they get additional fields to fill in relating to the server, if they don't fill in the Server box the form just continues without the additional fields showing?
Any ideas? Is it possible?
Dynamic sections feature is currently not available in Change Form fields but we have an app available in the Marketplace called ‘Dynamic Change Fields’ where you can Hide/Disable certain change fields based on the values entered in other change fields.
You can find the free app under Admin >> Helpdesk Productivity >> Apps >> Get More Apps
We hope this helps. Cheers!