Hi Julie,
We've had some success with this using Analytics. You can create a widget with the following settings:
Set the widget to display tabular data and tweak the columns as needed:
I can't find a way to display which agent triggered the reassignment, though. The table also shows a lot of extra rows, and I'm assuming it's logging other ticket changes that aren't displayed on the columns I'm viewing.
Hope this helps!
Julie Hall
One of the targets we are trying to improve is the resolved at first contact however, I need to report on the tickets that are being reassigned to other groups including the subject, who assigned it and the date, I can't seem to find a way to do it, does anyone have a solution?