Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Enhancement on Business Rules for forms


I really like the new Business rules!

What I still find annoying is that All of the fields you create is shown in the Ticket view filter list for all agents. 

It would be really nice if you coud have the option to hide certain fields on that filter panel aswell.


Login or Signup to post a comment