With the Orchestration Center you will be able to seamlessly automate end-end processes that require actions in 3rd party applications such as IAM apps (Azure AD, Okta) , Collaboration apps (Slack) , Cloud Infra apps (AWS EC2) to name a few.
What's available in the BETA:
Orchestration Apps : These are a special category of applications whose actions can be invoked within the Freshservice workflow automator. The apps supported for the beta include
Looks great Vishal!
I can't seem to access the signup form, it's only viewable by members of the organisation.
Also, will this also work for MSP mode when managing multiple Azure AD tenants?
Please add our instance to the beta the form is currently restricted to only @fFreshWorks submissions
This looks amazing and will automate so many tasks within out Business
Looks promising! Especially the logs! This will lower the pressure on the support for sure.
Will the system be enhanced so that it can consume and use the response body for a webhook? Like it happens with this example?
Ticket is made > Call a webhook [webhook returns data] > Automator consumes the result of the webhook
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Apologies, I've rectified this and made it available to everyone.
@Niels Thank you! Yes this will work on MSP mode and across multiple tenants too. You can configure these when installing the app and specify the specific tenant the action needs to be performed on when configuring the App node in the workflow.
@Lyle We're glad you think this will deliver value!
@Gerben yes, the logs are crucial especially when 3rd parties are involved. We are actively thinking about supporting parsing the response of a webhook too for integrations that we don't support out of the box, the mechanics of it are still being worked out.
What pricing plan will you have to be on to get this feature?
@Nathan - This will be available for all plans.
If there's a uservoice to fill in for the webhook parser, then count me in! That'd create less traffic and more overall simplicity.
And availability for all plans is a real plus to go with, thank you.
Is there an ETA of When the new improvements will be available for Beta?
Do you have an ETA on when the Beta Access will be granted and we can see the new features?
We'll be incorporating some of the early feedback we've received as a part of orchestration beta and it will be available for beta in another couple of weeks.
Please follow this thread for any updates, and we'll keep you posted once we've enabled beta.