How can I disable the feature in order to create the ticket if any agent or requester send email to helpdesk email ID.
Best Answer
S
Sanofar Allahpichai
said
about 1 month ago
Hi Srujan,
Its not possible to disable the functionality but we have a workaround for you.
You can set up a workflow automator that checks if the Source of the ticket is Email and send an email back to the requester asking them to raise a ticket via the portal instead. You can skip the new ticket created email notification to the requester and also spam/delete the ticket raised by email using the same workflow.
We hope this helps.
Regards,
Sanofar
Team Freshservice
Sanofar Allahpichai
said
about 1 month ago
Answer
Hi Srujan,
Its not possible to disable the functionality but we have a workaround for you.
You can set up a workflow automator that checks if the Source of the ticket is Email and send an email back to the requester asking them to raise a ticket via the portal instead. You can skip the new ticket created email notification to the requester and also spam/delete the ticket raised by email using the same workflow.
Srujan Kothapalli
How can I disable the feature in order to create the ticket if any agent or requester send email to helpdesk email ID.
Hi Srujan,
Its not possible to disable the functionality but we have a workaround for you.
You can set up a workflow automator that checks if the Source of the ticket is Email and send an email back to the requester asking them to raise a ticket via the portal instead. You can skip the new ticket created email notification to the requester and also spam/delete the ticket raised by email using the same workflow.
We hope this helps.
Regards,
Sanofar
Team Freshservice
Sanofar Allahpichai
Hi Srujan,
Its not possible to disable the functionality but we have a workaround for you.
You can set up a workflow automator that checks if the Source of the ticket is Email and send an email back to the requester asking them to raise a ticket via the portal instead. You can skip the new ticket created email notification to the requester and also spam/delete the ticket raised by email using the same workflow.
We hope this helps.
Regards,
Sanofar
Team Freshservice