Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

Start a new topic

VIP Pop Up

Hi, we receive several tickets from our VIP list and as we have a few Analysts that do not recognize the C-Levels it would be a great feature that when a ticket is created that when the analysts' views the ticket it pops up with a box to indicate VIP User or a custom message.

We do have the feature enabled for VIP (ticket is created = Urgent).

5 people like this idea
Login or Signup to post a comment