[FREE WEBINAR] 3 Ways ESM in Freshservice helps in Returning to Work | 10 AM PST | 11 AM AEST | 11 AM CEST - 10th Sept SAVE YOUR SEAT

Start a new topic

VIP Pop Up

Hi, we receive several tickets from our VIP list and as we have a few Analysts that do not recognize the C-Levels it would be a great feature that when a ticket is created that when the analysts' views the ticket it pops up with a box to indicate VIP User or a custom message.


We do have the feature enabled for VIP (ticket is created = Urgent).


3 people like this idea
Login or Signup to post a comment