Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Clear agent notification option

In the notification screen you have the ability to select "Mark all as read". Now the difference between read and non read notification is almost not visible. the light blue for non read notification is just slightly different then the white use for read notification. 

It would come in handy if you could clear the notification hub of messages. Just make a button that empties out the whole hub for the agent. this way you can get rid of all read notifications. 


Login or Signup to post a comment