We are very new to Freshservice (only be using it for about 3 weeks). We notice that a Service Request to be restricted so that it is only visiable to certain Contact Groups.
Is there a way we can restrict Service Request to certain Agent Groups?
We have a Service Request for a new server, but we only want this to be made visible to the IT Team not the whole organisation.
Adrian Scoyne
We are very new to Freshservice (only be using it for about 3 weeks). We notice that a Service Request to be restricted so that it is only visiable to certain Contact Groups.
Is there a way we can restrict Service Request to certain Agent Groups?
We have a Service Request for a new server, but we only want this to be made visible to the IT Team not the whole organisation.
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