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Email Notification template strips out html formating

Hi,


I've tried editing the HTML for ticket templates but it never seems to keep all the styling.....

For example in Visual Studio I created a very basic template:

image


What I received in the email for a new ticket notifcation though was :


image


In other tools like Spiceworks etc, copying basic html code from something like Visual Studio has worked flawlessly and the finished template is exactly what I designed.


But the HTML in the Freshservice product just doesn't play ball....


Has anyone had issues like this? Or can point me in the direction of a guide to how Freshservice HTML works in these ticket notifications?!


Thanks,

Scott.


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