I've tried editing the HTML for ticket templates but it never seems to keep all the styling.....
For example in Visual Studio I created a very basic template:
What I received in the email for a new ticket notifcation though was :
In other tools like Spiceworks etc, copying basic html code from something like Visual Studio has worked flawlessly and the finished template is exactly what I designed.
But the HTML in the Freshservice product just doesn't play ball....
Has anyone had issues like this? Or can point me in the direction of a guide to how Freshservice HTML works in these ticket notifications?!