Email Notification template strips out html formating
S
Scott Davies
started a topic
10 months ago
Hi,
I've tried editing the HTML for ticket templates but it never seems to keep all the styling.....
For example in Visual Studio I created a very basic template:
What I received in the email for a new ticket notifcation though was :
In other tools like Spiceworks etc, copying basic html code from something like Visual Studio has worked flawlessly and the finished template is exactly what I designed.
But the HTML in the Freshservice product just doesn't play ball....
Has anyone had issues like this? Or can point me in the direction of a guide to how Freshservice HTML works in these ticket notifications?!
Scott Davies
Hi,
I've tried editing the HTML for ticket templates but it never seems to keep all the styling.....
For example in Visual Studio I created a very basic template:
What I received in the email for a new ticket notifcation though was :
In other tools like Spiceworks etc, copying basic html code from something like Visual Studio has worked flawlessly and the finished template is exactly what I designed.
But the HTML in the Freshservice product just doesn't play ball....
Has anyone had issues like this? Or can point me in the direction of a guide to how Freshservice HTML works in these ticket notifications?!
Thanks,
Scott.
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