When a agent goes on leave, sometime agent forgets to disable auto assignment and ticket get assigned to them, it would be great to see a scheduler where agents can put their out of office period(e.g ON time and OFF date) and auto assignment enables and disables per the scheduler. this will ensure there is no ticket assigned to agent when they are out of office.
4 people like this idea
1 Comment
E
Edgar Ureta
said
12 months ago
I see an out-of-office Admin feature, but it does not appear to be functional. Is this enhancement being implemented? Or, should this feature be functional today?
Mukesh Annamalai
When a agent goes on leave, sometime agent forgets to disable auto assignment and ticket get assigned to them, it would be great to see a scheduler where agents can put their out of office period(e.g ON time and OFF date) and auto assignment enables and disables per the scheduler. this will ensure there is no ticket assigned to agent when they are out of office.
4 people like this idea