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Trash folder under the Asset Hierarchy don't appear

Someone have the same problem?

I tried to find the trash folder but it don't appear

Could it be due to an update of the administration portal?

Hi Juan,

You would be able to see the assets in “Trash” by clicking on a native “View” which is situated top left of the module as shown below:


These views are similar to creating Ticket/Problem/Change views. 

I assume you had been looking into an old/outdated solution article where earlier this “Trash” was a part of the asset hierarchy itself (which was at the filters in the right side) and was not tagged as a “view”.


Pranav B

Team Freshservice.

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Thanks, I found it

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