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Automated email on new user email account creation

I am looking for a way to automatically send a new user guide (word doc)via email, once a "create email account" task has been completed.  I would like the email be sent to the new email account that was just created in the task that was closed.

1 Comment

Hi Tony,

We are in the process of building “Task Automations” as an upcoming native feature in Freshservice. However, I anticipate if we could automate in such a way that it will recognize an email in the Free-Text field of the task and then shoot out an email/document as you required.

However, I will pass your feedback to our Product team and we’d keep the thread posted with updates.


Pranav B

Team Freshservice 

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