Request to log a NEW Ticket from the Requester page
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stephen coulthard
started a topic
22 days ago
Request to log a NEW Ticket from the Requester page.
I am looking to be able to take a call from a Requester , Find the user, see what they have open, then click New and it open a New INC / SR as that User. this then stops duplicate ticket created for the same users without having to go looking and click Recent Tickets etc.
stephen coulthard
Request to log a NEW Ticket from the Requester page.
I am looking to be able to take a call from a Requester , Find the user, see what they have open, then click New and it open a New INC / SR as that User. this then stops duplicate ticket created for the same users without having to go looking and click Recent Tickets etc.