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Task Completion for Non-Agents

In some scenarios, we have employees who are not agents that are required to complete a task. The issue is that we cannot build any automations after this.

It would be ideal if we could notify them via email and have a link to the ticket to complete the task (similar to the approver-specific portal) where they don't need to have agent access.

This combined with this feature request would greatly improve the quality of life for those that don't need agent access, but still are involved in a few workflows.

We could alternatively use the "Approval" workflow for this, but the terminology between approval and task can get confusing as it's not an "approval" they are fulfilling.

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