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Urgency, Impact, and/or Priority field in a Service Catalog item


When submitting a new ticket, requester can have the option to change the Urgency, Impact or Priority level.

Why isn't it possible via a Service Catalog item? Priority can be set afterwards with workflow automator, or the requester can also change it AFTER he submitted the request, but allowing the requester to choose the Priority level at request creation directly would be very useful.



6 people like this idea

Second this. It is a common request from our clients and I don't see an option to activate this by default.

1 person likes this

We are definitely looking to add this functionality on our service items as well.  

In the same line, making the priority matrix work for service requests. Service requests should have priority as well, it's common sense.

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