[Free webinar] 6 Ways to Return to Work with Ease using Freshservice Integrations | 10 AM PST - 9th July, 2020 Save your seat

Start a new topic
Answered

Best practice or ticket glossary

Hi,

Is there a glossary for tickets (like for analytics widget : https://support.freshservice.com/support/solutions/articles/50000001029-analytics-widgets-glossary ) ?

Is there a manual for best practices for tickets ?

Thanks


Best Answer

Hello,


Please find the help documentation on the tickets module in Freshservice including Ticket basics and glossary as part of the Agent user guide 

here.  Reach out to us at support@freshservice.com if you require further assistance.


Regards,

Sanofar

Freshservice Support



Answer

Hello,


Please find the help documentation on the tickets module in Freshservice including Ticket basics and glossary as part of the Agent user guide 

here.  Reach out to us at support@freshservice.com if you require further assistance.


Regards,

Sanofar

Freshservice Support




1 person likes this

Thanks a lot !

Login or Signup to post a comment