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Best practice or ticket glossary

Hi,

Is there a glossary for tickets (like for analytics widget : https://support.freshservice.com/support/solutions/articles/50000001029-analytics-widgets-glossary ) ?

Is there a manual for best practices for tickets ?

Thanks

Best Answer

Hello,


Please find the help documentation on the tickets module in Freshservice including Ticket basics and glossary as part of the Agent user guide 

here.  Reach out to us at support@freshservice.com if you require further assistance.


Regards,

Sanofar

Freshservice Support



2 CommentsSorted by Oldest First
Answer

Hello,


Please find the help documentation on the tickets module in Freshservice including Ticket basics and glossary as part of the Agent user guide 

here.  Reach out to us at support@freshservice.com if you require further assistance.


Regards,

Sanofar

Freshservice Support



1 person likes this

Thanks a lot !

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