[FREE WEBINAR] 3 Ways ESM in Freshservice helps in Returning to Work | 10 AM PST | 11 AM AEST | 11 AM CEST - 10th Sept SAVE YOUR SEAT

Start a new topic
Discussions Freshservice Tips and Tricks
Answered

Best practice or ticket glossary

Hi,

Is there a glossary for tickets (like for analytics widget : https://support.freshservice.com/support/solutions/articles/50000001029-analytics-widgets-glossary ) ?

Is there a manual for best practices for tickets ?

Thanks

Best Answer

Hello,


Please find the help documentation on the tickets module in Freshservice including Ticket basics and glossary as part of the Agent user guide 

here.  Reach out to us at support@freshservice.com if you require further assistance.


Regards,

Sanofar

Freshservice Support



Answer

Hello,


Please find the help documentation on the tickets module in Freshservice including Ticket basics and glossary as part of the Agent user guide 

here.  Reach out to us at support@freshservice.com if you require further assistance.


Regards,

Sanofar

Freshservice Support



1 person likes this

Thanks a lot !

Login or Signup to post a comment