Relevant API's to fetch requested for details of a service request : Freshservice

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Relevant API's to fetch requested for details of a service request

Deva Prakash B

started a topic 6 months ago

Hi All,

Can some one kindly help me with the following request. I am unable to fetch the requested for details of a service request in api's, when request is submitted on behalf of others.

Only the requestor information is available (requestor id & requestor name)

Following API's doesn't contain Request For information

helpdesk/tickets/[id].json

api/v2/tickets/[id]?include=requester

api/v2/tickets/[id]/requested_items

helpdesk/tickets/[id]/requested_items.json

thank you in advance.

Pranav Balasubramanian

said 6 months ago

Hi Deva Prakash,

Hope you're doing well and staying safe.

We currently do not have available APIs for the "Requested for" criterion unfortunately. 

However, we already have an internal ticket raised for this feature to be added and we have created a case pertaining to your request as well so we can get this fast-tracked. :) 

Ticket ID for your request : https://support.freshdesk.com/a/tickets/6931364

Thank you for your patience interim.

Warm Regards,
Pranav B