Hi Deva Prakash, Hope you're doing well and staying safe. We currently do not have available APIs for the "Requested for" criterion unfortunately. However, we already have an internal ticket raised for this feature to be added and we have created a case pertaining to your request as well so we can get this fast-tracked. :) Ticket ID for your request : https://support.freshdesk.com/a/tickets/6931364 Thank you for your patience interim. Warm Regards, Pranav B
Deva Prakash B
Hi All,
Can some one kindly help me with the following request. I am unable to fetch the requested for details of a service request in api's, when request is submitted on behalf of others.
Only the requestor information is available (requestor id & requestor name)
Following API's doesn't contain Request For information
helpdesk/tickets/[id].json
api/v2/tickets/[id]?include=requester
api/v2/tickets/[id]/requested_items
helpdesk/tickets/[id]/requested_items.json
thank you in advance.