Currently we can automate approval workflows to either the 1 up manager, or Freshservice Department head. Within our structure (and I would assume others), we have a few levels of reporting lines, and so would be great to have within the approval workflow / workflow Automator to be able to send for approval to Reporting Manager AND the Reporting Manager of the reporting manager.
I an ideal world, the option could be:
Multiple Reporting Manager (and you can then select how many levels, such as '3' - and it will then keep sending for approval until either there is no more managers in that requesters hierarchy to send to, or all 3 have approved.
Basically an option to send to multiple levels, not just 1, and not just straight to department head (which is a manually managed attribute)