Freshservice is the fastest-growing ITSM vendor - Gartner 2020 Magic Quadrant. Learn More

Start a new topic

Managers Manager Approval (Multiple Manager approval)

Currently we can automate approval workflows to either the 1 up manager, or Freshservice Department head. Within our structure (and I would assume others), we have a few levels of reporting lines, and so would be great to have within the approval workflow / workflow Automator to be able to send for approval to Reporting Manager AND the Reporting Manager of the reporting manager.


I an ideal world, the option could be:

Multiple Reporting Manager (and you can then select how many levels, such as '3' - and it will then keep sending for approval until either there is no more managers in that requesters hierarchy to send to, or all 3 have approved.


Basically an option to send to multiple levels, not just 1, and not just straight to department head (which is a manually managed attribute)


1 person likes this idea
Login or Signup to post a comment