Hi Dan,
When you download the Discovery Agent from the admin console, the installer contains a config file with a unique registration key and the account URI. The combination of the account URI and the reg key is used to identify which account to load the device info to.
I hope this helps.
Best,
Sid
Dan Colt
The one agent I install loaded up into our account but it leaves me wondering how did it know which company.freshservice.com to load into?