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Error when uninstalling the freshservice discovery agent

Hi everyone, I recently tried to reinstall the Discovery Agent on a user machine and this error returned when uninstalling the Old Agent, I try to uninstall as a machine administrator, I also tried to install a new version that can remove the previous one and it always returns this software error, could anyone help? Windows 10 x64 system;  

thank you all


Hi Fernando,


The older version of the Discovery Agent has to be completely uninstalled from the system before you can attempt a new install of the latest version (Windows Agent v2.6.0). If you are not able to uninstall from the device directly, you can also try from your Freshservice portal.


Checkout our help documentation: Uninstalling the Discovery Agent


Let us create a support ticket and reach out to you to further investigate this issue.




1 person likes this

Thank you Sanofar, I will apply, but I will leave the request open

Hi Fernando,

We hope you were able to uninstall the Discovery agent software and install the latest version on your device. 

Do reach out to us at if you require any further assistance.



Freshservice Support

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