Expand Description by default : Freshservice

B

Brian Starks

started a topic over 1 year ago

In a service catalog request, we use the Description field to push "help" type information to the end user. That information is important but by default, it's not all visible. How can I make the entire description field visible when the form loads?

Best Answer

S

Sanofar Allahpichai said over 1 year ago

Hello All,

The ‘View More’ option shown in the service item forms in the requester portal can be removed such that the description is expanded by default. This can be done via Portal Customization feature which is available in Estate and Forest plan.

Here is how you can disable the ‘View More’ toggle:

Step 1: Navigate to Admin >> Helpdesk Rebranding >> Customize Portal Layout & pages >> Portal Layout

Step 2: Paste the below code snippet at the bottom of the Page Layout section and click on Save and Publish

<script>
jQuery(document).ready(function(){
setTimeout(function(){
jQuery('a:contains(View more)').click()
jQuery('a:contains(Hide)').hide();
}, 800);
});
</script>

We hope this helps. Please reach out to us at support@freshservice.com for further queries.

Regards,

Sanofar

Sanofar Allahpichai

said over 1 year ago

Hi Brian,

We can achieve this via portal customization such that the ‘Description’ of each service item is expanded by default in the requester portal.

Let me create a support ticket for you so that we can assist you with your requirements.

Regards,

Sanofar

Sanofar Allahpichai

said over 1 year ago

Answer

Hello All,

The ‘View More’ option shown in the service item forms in the requester portal can be removed such that the description is expanded by default. This can be done via Portal Customization feature which is available in Estate and Forest plan.

Here is how you can disable the ‘View More’ toggle:

Step 1: Navigate to Admin >> Helpdesk Rebranding >> Customize Portal Layout & pages >> Portal Layout

Step 2: Paste the below code snippet at the bottom of the Page Layout section and click on Save and Publish

<script>
jQuery(document).ready(function(){
setTimeout(function(){
jQuery('a:contains(View more)').click()
jQuery('a:contains(Hide)').hide();
}, 800);
});
</script>

We hope this helps. Please reach out to us at support@freshservice.com for further queries.

Regards,

Sanofar