In a service catalog request, we use the Description field to push "help" type information to the end user. That information is important but by default, it's not all visible. How can I make the entire description field visible when the form loads?
Best Answer
S
Sanofar Allahpichai
said
9 months ago
Hello All,
The ‘View More’ option shown in the service item forms in the requester portal can be removed such that the description is expanded by default. This can be done via Portal Customization feature which is available in Estate and Forest plan.
Here is how you can disable the ‘View More’ toggle:
We hope this helps. Please reach out to us at support@freshservice.com for further queries.
Regards,
Sanofar
1 person has this question
Sanofar Allahpichai
said
9 months ago
Hi Brian,
We can achieve this via portal customization such that the ‘Description’ of each service item is expanded by default in the requester portal.
Let me create a support ticket for you so that we can assist you with your requirements.
Regards,
Sanofar
Sanofar Allahpichai
said
9 months ago
Answer
Hello All,
The ‘View More’ option shown in the service item forms in the requester portal can be removed such that the description is expanded by default. This can be done via Portal Customization feature which is available in Estate and Forest plan.
Here is how you can disable the ‘View More’ toggle:
Brian Starks
In a service catalog request, we use the Description field to push "help" type information to the end user. That information is important but by default, it's not all visible. How can I make the entire description field visible when the form loads?
Hello All,
The ‘View More’ option shown in the service item forms in the requester portal can be removed such that the description is expanded by default. This can be done via Portal Customization feature which is available in Estate and Forest plan.
Here is how you can disable the ‘View More’ toggle:
Step 1: Navigate to Admin >> Helpdesk Rebranding >> Customize Portal Layout & pages >> Portal Layout
Step 2: Paste the below code snippet at the bottom of the Page Layout section and click on Save and Publish
<script> jQuery(document).ready(function(){ setTimeout(function(){ jQuery('a:contains(View more)').click() jQuery('a:contains(Hide)').hide(); }, 800); }); </script>We hope this helps. Please reach out to us at support@freshservice.com for further queries.
Regards,
Sanofar
1 person has this question
Sanofar Allahpichai
Hi Brian,
We can achieve this via portal customization such that the ‘Description’ of each service item is expanded by default in the requester portal.
Let me create a support ticket for you so that we can assist you with your requirements.
Regards,
Sanofar
Sanofar Allahpichai
Hello All,
The ‘View More’ option shown in the service item forms in the requester portal can be removed such that the description is expanded by default. This can be done via Portal Customization feature which is available in Estate and Forest plan.
Here is how you can disable the ‘View More’ toggle:
Step 1: Navigate to Admin >> Helpdesk Rebranding >> Customize Portal Layout & pages >> Portal Layout
Step 2: Paste the below code snippet at the bottom of the Page Layout section and click on Save and Publish
<script> jQuery(document).ready(function(){ setTimeout(function(){ jQuery('a:contains(View more)').click() jQuery('a:contains(Hide)').hide(); }, 800); }); </script>We hope this helps. Please reach out to us at support@freshservice.com for further queries.
Regards,
Sanofar