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Can you apply an "AND" filter to the list of tickets?

When viewing tickets, I'd like to see my open & pending tickets, and all tickets (assigned or not) in a group. 

Is it possible to combine filters to do this? Or would agents need to flick between views?

1 person likes this idea
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Hello David,

We do not have the option to use logical conditions to create ticket filters in Freshservice. We have to create and monitor different ticket queues in such cases.

I shall raise a ticket on your behalf and pass it on to the Product team.



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