Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Link software contracts to assets OR users, not just users

I have software with a license, but if I add an asset as an installation, it does not take that from the license count. Assigning to a user does. In some cases, such as subscriptions, assigning to a user is fine. But traditional software licenses are based off of the install, which is not necessarily even associated to a user. So in that case, the asset should count the license, not the user. Also, it does not allow me to assign multiple of the same license to the same user more than once. So if the user has multiple devices, it will not allow me to count the used licenses correctly. Can you please give us the option based on the license contract to select whether it should be assigned to a user or an asset?

Login or Signup to post a comment