Currently the way that this integration works is it pushes a $0 time entry to Quickbooks, requiring a lot of manual labor to prep an invoice before being sent out. It would be nice if each client in FreshService could have their billable rate set, and when Freshservice pushes out the time entry they are ready to converted to an invoice. Most other ticketing systems geared for MSPs can do this.
Hi Jon, can you please log this issue with us at firstname.lastname@example.org. I can have my team take a look into this issue. We might need some more details to fix the issue, so communicating via the ticket will be more convenient.